Service Experts Heating & Air Conditioning Reviews

"Given me good and timely service on my air condintioner for many years."

"i told the operator we had had a annual review in December and she insisted we did not ---no paper work---so she sent out the same service man to come and do a yearly maintance work ----i stayed HOME (no need to since December 2022 this service man was here ---check his notation on AC unit and he left immedialtely----a waste of my time and your serviceman!!!!"

"i do not like being sold all the time. i have to come to my AC every 6 months and very tired of w sales pitches - i will tell you what i might want."

"The Maintenance Program is very reasonable in cost and covers more for less than my previous plan."

"I would be more likely if people didn't need to provide the tech their credit card info and you did billing or centralized billing like a normal company"

"While I just had a pleasant conversation with Christine and settled some stuff, I still feel like I was taken advantage of after the hurricane."

"I have been very satisfied ."

"Very good"

"I had some questions about their billing but all issues were resolved by their customer relations department and Chris. I am pleased with the outcome and recognize the importance they place in customer satisfaction."

"Technicians were very professional."

"I asked about changing a fan motor on a heat pump for the pool and was told $3k, then I asked about changing the air handler out only and was told you could not do that because of permitting....the permit has a box to check for air handler only...almost like you do not want to do business with me."

"Only once did I receive help during emergency ac breakdown without call. 1.5 years ago. Recently all has been good."

"The service technicians were very professional, friendly and explained everything."

"I just find the "estimated" time used to bill for work done is always in favor of the supplier. I was billed $700 to repair two parts which were under warranty but it only took less than 2 hours to do the work...that means it was charged to me at roughly $350.00 per hour as labor. It is always too expensive."

"I actually placed a complaint on what I considered overcharging for a new a/c."

"knowledgeable technicians and plumbers"

"Great service"

"Aiden and Darin were awesome! Very professional and respectful. Couldnt ask for 2 nicer guys woh do excellent work and take pride in their company name. Thank you!!!!"

"always pleasant and efficient"

"The tech did a great job and fixed the thermostat which was the goal. However, when it came to quoting us prices, it appears prices fluctuate a great deal which leads to speculation. At one point we were quoted nearly $900 for the same thermostat we currently have and when we questioned this we were told by the sales person we have to make money too and youre paying for our expertise. When we made our service call we informed the receptionist we needed a new thermostat. We also told the tech and sales person that when they arrived. The same thermostat could be purchased at Home Depot for $120. When we questioned it, we were told we would get a break so we got what we got but it appears prices are just very random and that does not appear appropriate. In addition- labor was not separated from the actual price of the thermostat so we actually dont even know what we paid for. Unfortunately due to this, we will not be using your company again, but are happy with the service of repair from the tech who did the repairs- he was patient and got the thermostat fixed."

"The cost of your service is totally unrealistic. I got the work done by another service at a 12th of the cost."

"Reliable"

"We had 3 and 2 ton units installed. Part of it was in an attic that was difficult. Very professional and approachable crew Made us feel they appreciated us as customers and would do a great installation and they did. Darian, Justin, Antonio, and Tony the sales rep"

"Andrew did a great job and fixed our problem. However disappointed that we had a problem after just having preventive maintenance done 2 months ago."

"Very satisfied"

"Service Experts provides the best customer service>"

"To find out our heat and never been installed with our new system leaving us cold over Christmas holiday is inexcusable"

"Auston was very polite and knowledgeable. Couldn't ask for a better technician."

"Jimmy is the very best...."

"Keep promise to bring filters"

"Jimmy and Andrew provided excellent technical service, were very knowledgeable and possessed great customer service skills."

"Honest and helpful"

"alway way for improvement"

"Service people are always very efficient and personable."

"Service great"

"Because they do fine work. !"

"Octavious came out for the A/C; identified the problem was the breaker panel. Electrician confirmed. If he hadn't been caught their could have been a bad fire."

"They are dependable and always come by same day when called."

"the team was thorough reviewing our system. Concerned that the verbal for a new Mitsubishi is 3-4X what we paid a year ago. Still waiting for formal information to fix our system and pricing so maybe this is unfounded. Your team was very good that showed up."

"Friendly professional and responsive"

"just don't know that many people"

"Competent good service"

"Reliable, consistent service. Knowledgeable technicians."

"Well, trained professionals"

"Products and programs were very well explained. No high pressure salesmanship. Pleasant team. Very responsive to questions and requirements. Good follow-up."

"Very professional and hard working people."

"Always on time. Efficient. Professional Courteous"

"Very responsive"

"Very over priced. Always trying to sell, and slow service on refunds."

"Courteous, knowledgeable, clear with explanations"

"good service, thank you."

"Octavious was very friendly and hard working."

"Very caring team,very helpful with explanation of problem."

"You have a very good staff that is a pleasure to deal with."

"the follow up scheduling"

"Good timely service"

"Very pleasant and knowledgeable technicians!"

"Tech person showed me where wires were damaged"

"The technician was prompt, seemed thorough in his evaluation."

"Good service"

"The service to my heating, a/c unit went well, as expected."

"Very dependable"

"Jimmy was exceptionally helpful"

"Service good so far"

"Prompt service, showed up in promised time-frame. Informative technician."

"They care of our needs and come quickly to service."

"The phone call and email reminders for service needs"

"Jimmy very prompt and installed the device in our unit professionally."

"already done"

"The technicians were courteous & efficient"

"The service guys came on time."

"Lack of knowledge about the work scope and quote"

"Tech was on time and diagnosed the problem. Was a good representative for your company."

"Not honorable."

"The Technician who came out was excellent: he was thorough, and a great salesman for you, as well. It was obvious he really knows his stuff, and believes in your products."

"He was very nice and did what had to be done and a very knowledgeable. Jimmy came right on time and fixed what had to be done."

"The unit was making a lot of noise and I called on Wed and two service men came out and said that it was ok and did not think there was a problem. On Saturday it died at 2 pm. and I called for service and a man came out at 930 pm and found the problem and fixed it. I was very grateful he came and fixed it."

"Prompt and courteous service"

"have used them for years"

"Timely & professional service."

"Very professional"

"Great service. Awesome technicians who work neatly and respectful of your home."

"Fast and efficient did a great job"

"The service techs are awesome and John did an excellent job"

"Service was good"

"Considering Ians landing, the service was good."

"Very knowledgeable and professional"

"Friendly and easy to work with"

"Because they might be lucky enough to have Jimmy as their technician. He is a pleasure to work with. He is a professional and a real asset to Service Experts."

"Octavius mentioned the advanced age of our water heater, and was able to schedule a new installation the next day."

"Prior to the Tech from Tennessee having to come and find the problem the 2 techs got my air back on but lasted less than 14 hours I was charged $195.00 for that service and as your ad says if I'm not happy with service I'm due a refund and instead you still charged me please refund that money as I'm not financially capable to pay for poor work."

"Prompt service to our call"

"Responsive"

"Prompt service"

"Very professional"

"efficient, polite service...very professional."

"5 hours late. I had to repair a/c myself that night as technician blocked drain and aqua switch kept preventing unit from running."

"Since purchasing my Lenox system, I've been very pleased with both the product and the service."

"They were early and immediately fixed the issue."

"Timeliness, competency & attention to detail"

"Tech arrived on time and completed work quickly and professionally."

"When we recently encountered a blocked drainage line causing our AC to turn off, Service Experts came within less than 2 hours of our call and fixed the problem. With our service plan, there was no additional charge. THAT is great service."

"cost for replacement part too high."

"Responsive, accommodating, informative, professional, respectful"

"Tech Jimmy ALWAYS does an outstanding job, and a pleasure to deal with. JIMMY IS A GREAT ASSET FOR YOUR COMPANY !!!"

"The same repairman came out to fix the outside unit that had replaced the entire unit in the attic last summer. He knows what he is doing and found the problem and fixed it. If I can buy my next AC system I will stick with Service Experts"

"Thorough. Quick response to probly"

"The service was quick but , first they sent the wrong size water heater and had to go back for another size. With the 2 nd. the lower relief outlet was up against the tray an unable to be opened to drain the tank The problem has not been resolved ."

"Arrived and performed as expected. Installers were good and Jimmy was excellent and very helpful in my understanding the new thermostat."

"While the service and repair were great, I feel the defective rerplacement charge was excessive. The bill was $311 for the part. I priced the exact same part at Graingers for $40."

"Signed up with you because you said you could get to me in two days. Your 3000 dollar price was high but I was willing to pay more to have it done quickly. Then you text. We are having trouble getting materials. At that point I had already turned away two other companies with lower quotes because I felt committed to you. Mean will other companies are doing my neighbors with plenty of materials. You havent contacted me in four days. Now I have another company who is charging $1000 less for the same work. I think you are over charging and missed out on doing a lot of work in this park."

"My A/C condensing unit was partially submerged from flooding from the hurricane and was fried. I left a msg. of their night answering service and got a call back with an hour. They set up a service call for the next day."

"Jimmy was outstanding . very knowledgeable and professional."

"I did not understand my service agreement and the GM never called me back.I paid for the part but need more explanation"

"Service as expected."

"Very disorganized. Set up appointment for a specific problem and that was not communicated to the technician."

"Always on time - good work - questions answered - friendly employees"

"good service"

"THE TECH WAS VERY INFORMATIVE AND HELPFULL IN EXPLANING HOW TO MAINTAIN MY AIR CONDITION UNIT WE ARE VERY THANKFULL FOR YOUR TECHS KNOWLEDGE"

"After installing 2 new air conditioners, it took 3 more visits to have them functioning properly"

"Excellent service"

"Whatever repair was made didnt work. I have my unit set for 78 and 50% humidity. I just checked my thermostat and the temperature in my home is 80 and the humidity is 63% which is exactly where it was before the alleged repairs were made. Id like someone to call me asap at 313-622-6633."

"Mark and Cole did a good job"

"The latest in a long string of attempts to get this system working correctly"

"I Will tell my friends about great offer and servi e from service experts"

"I am satisfied with your service. However I hesitate to recommend anybody to my friends."

"Always on time and professional."

"They did not call back to schedule an appointment to have the damaged wall board fixed like they promised yet I paid them in Full."

"Came to our house in less than 2 hours"

"The Techs are ready to fix and keep everything running."

"Always do an excellent job. Very informative and professional."

"Courteous, knowledgeable, neat, patience, resolving the issue rapidly"

"Arrived on time and satisfactorily performed the necessary service."

"Jason did a very good job and even came back to fix a filter that was vibrating and causing a lot of noise and irritation. Of course he fixed it in a few minutes. Also Marc did an excellent job of explaining everything to me. I hope he got his name right."

"Professional"

"we have been using them for the last 20 years"

"Cole did an outstanding job servicing our AC. He went over everything and replaced needed items that were impeding the efficiency of our unit."

"Reliable and effective in resolving issues. But have had some bad experiences as well."

"Excellent service!"

"Jason Deptula is a great tech!"

"Professional. courteous and friendly service."

"Fixed a problem I had for a couple of years by paying attention to what was wrong."

"Quick service from competent, personable techs."

"Jimmy Mathurin is a great technician."

"response time and service"

"They were very kind and professional. I'm just a little curious how my dryer broke the same day that they installed my AC. I know that they had to turn breakers off and check different things so If it's a coincidence, that's a very weird one. I don't think anything's intentional. I just think some accident or something might have happened"

"Prompt and friendly service. Knowledgeable."

"Made me feel like a less than customer."

"The installer, services and sales agents were all friendly honest and skilled."

"Punctual, efficient, personable"

"Very unhappy with service this time. Had to wait for extra two hours. Not done how I wanted it and thought it should be done"

"On time. Thorough and efficient."

"professional, knowledgeable, and friendly"

"I fully paid for a new air conditioning on the day of install. Two weeks later I receive a call asking if they can come out right then to install a "part" I needed. NO ONE mentioned anything about a missing part. I was told the work was completed. The phone woman could not tell me what the part was or any additional information. Apparently, the new guy they sent out for this mysterious "part" told me it was a breaker that needed to be changed (to a smaller one). They failed to communicate this to me, but fine. Then, this guy goes to put in the breaker and tells me I am missing a heat kit. So they installed a new AC without heat and didn't want to tell me this?! Apparently, the part "was backordered" but they scrambled to find this part right after he noticed and easily got one. If they knew, they could've found this part weeks ago. I don't think anyone noticed. They gave me half an AC that I paid fully for and I wouldn't have known. Woman on phone was rude and short, and I did not appreciate being left out of everything."

"Sending a salesman to every call is unnerving. It sends the message that sales are the big focus rather than excellent service. The maintenance call was another sales gimmick. Horrible. The service seems fine but the focus on sales eclipses that. I paid for the year in advance and wish I had not. My husband and I will not recommend this company to anyone and we will not be renewing our membership when this one concludes."

"Too early to tell. We are new, this our first call. Communications problems between Techs and sales and scheduling."

"Service Experts had always treated me well. That is why I continue to use their maintenance service"

"They were right on top of it when my a/c wasnt working proerly."

"The guys were very good"

"Always great service and advise"

"The guys are very knowledgeable and friendly. Give you lots of options. I had the entire AC unit replaced and loved the advantage option and payment plan."

"Weve used company since 2004 and have had great service. We always as for Jimmy. Hes the best."

"Arrived within the time frame promised. Knowledgeable technicians."

"Showed up on time and did a great job"

"They were prompt Answering my request and followed up by calling later."

"I liked Jason. He is the man I would recommend. Someone who speaks less, and does the job."

"Did the work I asked for"

"The air technician never fixed my air conditioner . The sales man tried to sell me a new air conditioner . My air conditioner is only 7 years old . They told me it would be 2 thousand to fix it . The next day I had a different company come out . He fixed it and it cost 500 . Your company unblugged the switch unit . Thats why I keep getting major water in my unit ."

"They always arrive on time and fix the issues"

"Promptness, cordiality, cleanliness, helpfulness"

"Knowledgeable Techs. Arrived within the time promised."

"Jason did all the maintenance as required."

"Whenever I have called Service Experts they were kind and had someone come to the house within the hour!!"

"The technicians that worked on our system were 5 Star. The office was so empathetic to our lack of AC in 90+ temps! The speed in which they completed our need for a new thermostat was greatly appreciated! The only negative comment is the car-like salesmen that was here. His pitch was getting rather annoying especially after both my husband and I said NO to his blue light pitch!!! Couldnt wait for him to leave! I know he is trying to make a buck; but as seniors we are trying to save a buck."

"Service was done very quickly and satisfied,I was informed by the gentleman of everything that was being done."

"Cost/charges are excessive"

"Have had too many problems with recent new install"

"Excellent service"

"Was told that it would only take 5 hours but it took 10"

"Jason went the extra mile to help us."

"I was informed that my AC was beyond repair. When the 2 guys left, I had my AC repaired in less than 30 minutes."

"Jimmy was thorough and professional. See my Google post."

"Got job done ee wanted"

"On time polite work finished in good time."

"Zach was excellent. Very professional, courteous and explained everything clearly to me. Give him highest honors!"

"Service Experts has been very responsive to our A/C needs. I was, though, somewhat surprised that just a month after a routine maintenance call, we had a major, costly drain line blockage to deal with."

"Have ad vantage plan and get good service when needed"

"Because of superior installers,sales offering a great deal and being honest etc. Thank You,Sincerely Mary Allen I am informing friends about your great deal."

"Very professional & on time."

"We had our system serviced on June 15th and on July10th we showed up and the system was flooded with no signs of stopping. ( until we shut it down). It turns out the drain line was plugged because your technician never blew it out when they did the service. It kept flooding because the drain line was poorly designed by another one of your technicians a 2 years ago. It was an accident waiting to happen. The air handlers are on the s3rd floor so we have damage to all 3 floors I. The house! We have to replace floors, walls, doors, baseboard, ceilings its a complete mess! All because your service technician didnt blow out the drain line like he was supposed to."

"Salesman Mark N and svc rep Octavious were Awesome. Extremely knowledgeable and easy to talk too. Installers Darien and Antonio were amazing. They were polite and friendly and kept me updated throughout the day."

"Last hot water heater cost $600. This one $2500! That's obscene!"

"straight forward...asked for line to be vacuumed and if there was a leak, fix it. Said this to person I spoke to at least 3 or 4 times to make sure the service call requirements were understood. of the 2 service techs that came, neither had a vacuum pump nor equipment (i.e. torches or cold leak repair fittings) to facilitate anything asked for. Not really sure what they would keep in those 2 trucks since the above would be a MINIMUM requirement for any competent repair techs."

"Because Jimmy our tech is the best."

"Very Fast Response, and Very quick repair"

"Zack, the technician was the best. Very knowledgeable and very nice. From now on, I would like to have him do all my air conditioning things. And I will make that known when dealing with service experts."

"Not happy with your business model. Upsell, upsell, upsell. I have a 2 and 1/2 year old A/C system still under warranty. Your people tried to convince me that I needed a whole new system @ $145.00 per month for 10 years. That's over $17,000 to replace a 2 and 1/2 year old system. I was quoted almost $1000 to replace just the blower motor and wheel. I was told the motor was on backorder and would take a week or two to be available. But if I bought a whole new system it could be installed right away. So I called another A/C company for a second opinion. They were able to do the motor and wheel replacement for about 1/2 of your price. And they sourced the motor and wheel THAT SAME DAY. Honestly, I can't trust ANYTHING your people say."

"My equipment was not operating and not been diagnosed needing a new fan motor and a new capacitor. There became a problem with the original company and I called Service Experts. Zack came out kinda late in the evening, 8:00 and stayed looking everything over and said that he would contact me in the morning. He did and came over with technician,Wade. Upon looking at my unit it was determined I only required a new capacitor. Honesty speaks volumes and so does word of mouth as I have passed this information on to three other households already (they each are currently with the first company)"

"Great customer service"

"Because you are so far away..could present some problems.."

"I did not like it"

"They are competent and good workers"

"Very happy with the service received!"

"I was very pleased and have been for many years. They took care of my problem asap."

"Service was excellent. Kyle arrived early and worked quickly. He did a thorough check and clean of the system as well as taking care of the problem."

"Jimmy, the technician provides excellent service and he has the knowledge to take care of our a/c equipment effeciently."

"Jimmy was great!"

"Technicians are always on time, professional, and through."

"Cole is very knowledgeable"

"Zach was quick, efficient and respectful."

"On time & very friendly & professional"

"Always professional"

"The technicians are always very helpful and look for ways to provide the best service. The salesmen twice that have been to my house have been very sexist, do not explain what I am paying for and you can definitely tell they are just trying to sell you items, not personable or doing the best for the customer just selling for them."

"Good response on phone. Good set up for repair"

"prompt, friendly, good explanations"

"Very professional and prompt."

"The sales guy sent us always way overselling and pushy."

"Competent tech-savvy. Explained everything they were doing in terms I could understand. Answered all questions."

"The tech know what to do to fix problems"

"Kudos to the office and technicians for handling my emergency service. I was on a cruise when pet sitter noticed air was not working. My daughter called Service Experts and they came that very day and fixed the problem. No charge! Great service and communication."

"Advantage Plan is a great way to make sure your AC system is always at its best."

"It seems that "problems" were not true"

"Because you asked for it!"

"Cole and John did an extremely thorough job. They inspire complete confidence."

"They are very professional."

"Not fixed"

"Service Experts has been there for me whenever I need help. Lately, it seems the up sell may be happening? I trust what needs to be done is being done on my service dates and I don't need more than that. I'm learning as well about Florida's weather and my own system. Thank you."

"A system that is only 16 months old took 4 full days at 92 degree heat to reactivate"

"hate that when asking for service you always send a sales person - sick of it"

"tech said we had no coolant and it was full..."

"Knowledgeable but too expensive"

"Professional, thorough, and on time. Thank you!"

"On going issue with the condensation drain since installation last May"

"Salesman & installers were knowledgeable, and customer friendly."

"Because the unit was rusted and needed to be replaced."

"All the tecks have done a good job keeping this lemon Lenox Ac running. Today after 8 years and a ten year warr parts and labor i have no ac. I am on my second coil, blower, etc and now no parts. The sales rep offered me no discount if i paid cash for a new unit. I will tell all my friends in Naples and social med. never buy a Lenox from service experts. The tecks have made dozens of visits to my home and it has been serviced twice a year and it still totally dead."

"Good service"

"Polite, clean, knowledgeable, on-time."

"It was fast. well done and works."

"tech explained our options...respected our choice"

"Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."

"This was the 3rd visit in several weeks A repair of 1 System, Installation of a New Advantage System and the Maintenance Service for the 1st System. Neither of the 1st Repair or New System actually worked and you had to come back (Cole) and fix both. Not good!!!!!!."