Service Experts Heating & Air Conditioning Reviews

"Everything done well and professionally. Only negative was the unplugged the power to my irrigation time and did not plug it back in. Only notices when my lawn and shrubs started looking droopy."

"Called for service on a Sunday. Someone was out within 1 1/2 hours. Amazing. Technician was very nice and professional. Found problem, and fixed it. Very happy."

"Not sure why 2people came."

"I asked for my system to be fixed and got a pitch for installing a totally new system to replace one that is only seven years old."

"Mike and Austin did a great job"

"About an hour after the tech left the air filter cover fell off. I had to climb up and put it back on."

"Your tech installed the new unit"

"My only concern is that the technician I always use-and requested to have when I made the appointment did not show up. Jimmy is who I requested. Octavious who did show up was very professional and respectful and Im sure did a great job. He explained everything to me. But my request was not met when I made the appointment and no explanation was given. That could start raising some concerns, however the company has been great in the past."

"Tech was knowledgeable and explained everything."

"it would have been a 10 if someone would have followed up to deliver and communicate about the 12 furnace filters i paid the service guy for. He told me someone was going to drop them off in a few days. After I called twice, they finally dropped them off"

"This rattle has been a been a problem for many years and this tech seems to have taken care of the situation."

"They did excellent work,,knew what they were doing, clean and great to talk to"

"excellent service as usual from you folk"

"Friendly, knowledgeable staff."

"Techniian arrived 30 minutes after call for service"

"mike did best job with his team"

"Always good service. Very knowledgeable."

"Technician was professional, courteous, and skilled."

"Was there first thing in the morning. courteous and neat"

"Prompt service"

"Checked all equipment"

"Showed strong willingness to fix the issue"

"RONNIE WORKED FOR 3 HOURS, MOST OF THE TIME IN THE HOT ATTIC, TO GET OUR AC TO WORK AGAIN."

"Eddie did a fantastic job and explained everything. Alston also helped out with the service contract and explained everything, I appreciated what he did to help me out. Thanks to both of these guys."

"Your technicians were on time they were perfect gentlemans and they were very upfront with me with the costs and they were very friendly"

"Thorough. Found an issue and did follow up."

"Pro"

"Jimmy is the best. Very professional and does a great job."

"He was very professional and answered all question we had and went above and beyond normal customer service"

"Guys were very professional neat And efficient. Also very pleasant"

"denny was on time, experienced and delivered the goods"

"On time quick service"

"I was not home when the air conditioner was serviced they left the house that turn the breaker back on I thought before they were supposed to leave they were supposed to make sure everything was functioning would not be possible with breaker off luckily my wife noticed the heat climbing and somebody was still sitting out front there were apparently two gentlemen here at that time want to price the air I want to service the unit I dont know which one she caught but he corrected the breaker obviously had She not called him she by herself without an able to figure out what was wrong but Id say the main issue is wise to John and willing to leave without hearing the air handler in the compressor running"

"Cole showed up on time, very polite and got the job done quiclky."

"Mike is a pleasant, personable and courteous young man."

"Courtesy respectful and good work but the after hours telephone operator did not set up my appt correctly and I was left hanging. Not tech fault tech was good just clerical error"

"As always Jimmy is thorough, respectful and just a pleasure to have in my home. Also the additional rep Michael was also a pleasant addition and informative."

"He was very efficient"

"Always take care that the HVAC is working and no issues to worry about."

"Overwhelmed with the negative approach to the system with which we experienced no problems prior to this routine visit ."

"Fast and thorough"

"We were greatly misled in the proposal for this job. Weve been customers for decades, and trusted the salesperson who convinced us that we needed major work. The task turned out to be no more than changing several feet of flexible air ducts, and a small, half-day job. We were charged $15,718.00, which we know was an overcharge of thousands of dollars. After realizing this, we contacted the company immediately, assuming a grave miscalculation had been made. Distressingly, Mr. Bill Boyette offered no correction, compensation, or compromise. Service Experts has lost a faithful, regular customerand any future customers we might have referred. We are frankly appalled at this outcome, and of course will never again use or recommend this company."

"Tech claimed that I had a leak and was very low on refrigerant (some type of reading of 1.1 vs should be 7). My home maintenance company found loose caps and added 1 ldbof 410A"

"Great technician"

"all did a good job of servicing my unit but spent way too much time trying to sell me on more this and that. Prices are way out of line with other competitors and i would never us Service Experts for water heater or other products."

"Tech was to do yearly maintenance. Introduced himself and did the maintenance, advised that he was done and left. Very nice."

"Jimmy is without a doubt one of the best service technicans I have had the pleasure of dealing with over the years. He is knowledgable and goes over and above to make sure than I was satisfied with the service he was providing. Jimmy also found a noise problem that other technicans could not find and correct. Jimmy is a great and I would give him my highest recommendation."

"Work was done quickly and efficiently and at a great price and the technician offered suggestions with NO HARD SELL! That's a big plus!"

"On time"

"I know my new AC system is fantastic, even though it took many visits to complete the installation. My disappoint arises from spots in the carpet outside my utility room which have not responded to my normal carpet cleaning product. It seems to be an industrial product-most likely an adhesive of some sort. If you have a way of getting rid of these three areas, I would be mmost grateful."

"Fast service and problem solved."

"Everything that was going to be purchased and explained well. The workers called they were on their way and arrived on time. They really worked hard and did an excellent job. They definitely were professionals and knew what they were doing. Also took care of covering the floors and cleaning up when done. We're very happy with the new a/c and advantage plan !"

"On time, tech very knowledgeable and courteous"

"Technician called to tell me he was on his way and arrived within the appointment time frame. He was pleasant and respectful."

"Jimmy was very good. He was very knowledgeable."

"Tech very friendly professional friendly and helpful"

"Called to say on the way....explained the problem that the drain line had plugged up and cut the unit off. Fixed it."

"The technician went out of his way to correct the problems"

"Jimmy was very very knowledgeable about servicing the unit and installing thermostat. He taught us how to use the app and thermostat! Very pleasant person to have come and service our unit."

"Quick response, quick repair, minimum downtime."

"Knowledgeable people, efficient and fast"

"Ronniie does a great job, gets the job done efficiently and is a great person to have working in your house"

"Fast response, effective replacement, instructed on how to use new system, courteous"

"Because everything went well as expected"

"New unit installed kept tripping off. Called for service -Tech called that he was 4 calls behind. I agreed that he can come the next day. He said he would definitely be there. No show. Called at 3pm. They apologized but said the appointment was displaced etc. scheduled another appointment for following day. This is the 2nd time I had a no show or cant make it."

"Took longer than anticipated to install the thermostat BUT the technician worked diligently and was very professional and friendly."

"Jimmy did a very good job and my beef is not with him. I am very dissatisfied because this is a brand new water heater and this is the second service call. This time it had to have two new heating elements and two new thermostats. I have had no end of trouble getting the rebates that were due me and to make matters worse, they sent the bill to the wrong address after numerous attempts to have the mailing address changed."

"The crew was very clean and professional"

"Ron does outstanding work. Very professional"

"Do not send the same technician"

"Service men were extremely polite and effficient."

"Very prompt, professional, safety aware, and educated on trade."

"Jimmy does an excellent job. I always ask for him."

"Technician performed task safely and efficiently. Very pleased with levels service provided."

"The contractors were professional and very courteous. They went above the duty and showed true compassion. Thank you."

"Prompt service"

"Michael is very friendly, knowledgeable, and customer oriented."

"Jimmy is very knowledgeable and very nice."

"technician was on time , solved the problem and did a complete system check"

"Ronny took time to explain my new system to me whi h was very helpful."

"Don't ever give 10"

"Thorough job, considerate, friendly service."

"always great!!!!!!!"

"Jimmy explained what my system needed which out making me feel like I was being conned. He showed me pertinent parts."

"Professional, thorough, recommended enhancements"

"Very nice"

"great guy. He caught us at a bad time, and it was difficult for us to understand all that he was "finding" and again what he was trying to sell us."

"Discovered that tech did NOT check drain areas. Two have NEVER been permanent attached when installed as discovered by Wilson Plumbing. Expect it to be accomplished NOW."

"There was no solution to my problem"

"Jimmy is great"

"because Jimmy is the BEST"

"Very efficient"

"polite, courteous, punctual"

"We had an electrical problem with a breaker & the handler. We were able to get our electrician to come over. Sam waited patiently for an hour until the electrician came and fixed the problem. Sam worked overtime to make sure our furnace was working properly. Kudos to Sam for his professionalism."

"Knowledgable, Professional and kind."

"Funny every time someone comes out to my house for service I need $1,000's of repairs...or I'm told I should just but a new air conditioner for $6,700. Had them at my house 5 mo earlier to have $4,000 of work done - the guy that was just at my house had no record of that?? Will never go back"

"After two techs told Id we had no problem, Sam took the time to determine that we had a faulty thermostat. If not for him wed be former customers."

"Miss Mike Stack. Octavius is pleasant and seemed to do a good job. He had another gentleman with him who did most of the talking. At one point that gentleman started talking about replacing coils on our systems which were installed in 2018. Did not like him already talking about replacing items on a new system. That's over doing the sales job. Mike Stack never did that. If over selling continues we will not stay with Service Experts."

"Friendly, professional, timely service."

"tech left the outside breaker off and cover in the up position. I had to figure out why no air conditioning on my own."

"Excellent service. He explained everything."

"Professional and thorough"

"The job is not yet completed."

"The Sales Person Alston was personable and efficient ...Courteous and informative The Technician Darien was professional, courteous, friendly and was neat and clean in the installation of the water Heater"

"On time, neat, thorough, personable, no hard sell."

"He very clean and does a great job ????"

"Your company has always had my back, for the last 15 or 20 years. Many thanks for your great service work."

"The tech aside from being very polite was confident on what he was doing even when I was concerned that he wouldnt have enough daylight to complete the job on time. Excellent work in quick time"

"First off, he was early . . very professional and friendly . . and he did a great job!"

"Polite prompt service"

"issues have been resolved"

"Havent got back to me with date to install filter system"

"They did a thoroug job."

"Efficient and professional maintenance visit"

"The"

"So far, so good. But just felt there was a bit of indifferent attitude. Also found after they left that my folding step ladder was still open - in front of the side door - which I then found was unlocked (I never leave it unlocked) - the A/C unit is right outside that door, so I don't mind they used it - just leave things as you find them. The new system is different and I'm trying to get used to it - no one warned me about some of the "idiocyncrasies" so I'm learning as I go."

"Your staff is always courteous, professional & knowledgeable"

"Timely friendly service!"

"Timely friendly service!"

"prompt, courteous, & thorough"

"tech came out with sales guy and tried to up sale me the whole time. Said I needed a new system and the the system was full of anti microbial growth. That it was about the worst he had even seen and 9 on a scale of 10. I paid for an air quality test from a mold inspector and only had one typical level common non toxic mold."

"We are renting the unit ???"

"Timely, professional."

"Great customer service !"

"Your technician knew the thermostat and explained how to change settings when we wanted to."

"I hesitate providing "excellent" ratings when I haven't been able to verify the performance of the installed equipment although the installation was efficient and professional."

"I was very well satisfied with my service from the a//c representative. I had a problem with the Advantage Program representative. He did not represent fully the costs of a 50 gallon water heater. After I signed a contact for a $33.00 per month payment for 10 years, and the reps had left, I ran the figures and realized I would be paying over $2,300 for 10 years for a water heater. I also noticed the water heater was leased, so I assume after 10 years I do not own the water heater. I immediately called the representative and cancelled the contract. I was told to download a cancellation page from the agreement and mail it to a Texas address. I took the cancellation notification to the post office the same day and spent almost $7.00 sending it registered mail, return receipt requested. The next day I decided to call the local Service Experts Office and cancel again as I wasn't sure my mailed cancellation would arrive within the three day business restriction. I told the young lady I talked to that I wanted to cancel and why, and I also told her that a big spot was in the street from their parked vehicle and had run down my driveway into a swale and left a large blochy spot. A gentleman called me back and I explained the situation. He said they never park their vehicles in the driveway and I told him that it was in the street but had run down from the street into my swale. I don't know if anyone came out to check it or not, but the street spot, long line and spot in the swale are snow white and look awful. I live in a very nice neighborhood, and it is very noticeable. I have been with your company for over 30 years and this is the first time something like this has happened."

"In extreme heat we had to wait two weeks for the installation of a thermostat."

"Sam Bell was awesome! Our Lenox A/C was installed by Service Experts in March 2020. When we arrived from RI on 11-17-2020 our A/C was not working. Sam Bell, after doing a number of tests found the problem was in the copper line. We are awaiting to receive authorization from our condo association to repair this."

"Incident earlier in the day apparently had corrected itself but technician still checked out controls and relays to ensure all was ok."

"When he told me how much for the diagnostics etc. he recommended - I was in shock, and unhappy. He quickly dropped it and proceeded to just write up the list of issues - so now I will have to pay for another service call for the UV bulb. I have faithfully had maintenance every 6 months. The age listed on his report is 3 years - THIS IS RIDICULOUS! Drain pan has been replaced - but now there's bacteria/rust - is that normal?"

"Your service people are always reliable. I wish Salespeople would NOT come with."

"I have a contract with you that is fully paid and your technicians refused to recognize it."

"Informed us to reschedule due to stormy weather to assure safety"

"Always happy to get Jimmy to service our unit. Know when he shows up everything will be done right."

"I was scheduled to have Jimmy as my technician and it was not him. And I am getting tired of getting a sales pitch every time they come out to service my AC"

"Ronny I have known for several years! He knows my machines and he takes good care of them. He is the best!"

"I originally called for my 1st service on their special price Dina I agreed to a one year commitment but 2 more additional services. They came the other day and completed their 1st additional service and said that the service contract was now completed I said there was one more service I should be available for they said no the 1st service you caught was included with my contract that means set up paying $39.99 for the 1st service I paid a lot more money for to services on no longer Will no longer deal with this company trying to cheat people out of money"

"The line inside the house was blocked and he worked very hard and long to get it unblocked."

"Jimmy always does an exceptional job and we are always pleased."

"Service people arrived in a timely manner within the promised time window. They were polite and did a great job."

"Quick Response time when air was not working."

"Satisfaction guaranteed."

"Jimmy diagnosed the problem of crossed wire connection immediately upon opening the compressor and was patient and thorough in explaining and efficient in setting up the new touchscreen."

"Cole fixed the problem and he seems very professional. We were very pleased."

"Pretty happy camper"

"They came to fix my problem right away it took a week but they fixed it"

"Courteous technition"

"Very through and competent"

"It got fixed. We were not there when it was fixed as this is our Florida condo. We were in Indianapolis where we live off season."

"I was out of town, my son at home. Jimmy took the time to call & explain the service maintenance call. Stephanie also followed up with a question in a prompt & courteous manner"

"Nick came with Jimmy for our maintenance. He was trying to sell us a new ac. Ours is only 4 years old. In the end it was a 10 year deal which came to almost $20,000 for this deal. What deal. Come on guys. As customers for over 16 years we were more than annoyed by this guy trying to sell us the great deal. Same on you."

"System was serviced but apparently the duct work needs replacement"

"My concerns were addressed and solved."

"The previous service agent did a poor job checking the return filters and told we our pressure was a bad ratio and needed a new valve. The truth is the pressure differentiation likely was from filthy filter. They have never checked the filter in the previous service calls also."

"He knew what to do. He was very professional. He answered any questions we had. Please send him back anytime we have a problem."

"Problem fixed!"

"We keep having a recurring problem that is still not fixed, I asked to have a supervisor to call me."

"Bill is always very nice and efficient. And, we can have generic conversations."

"Problem not solved."

"Excellent timely service"

"Service was very good."

"He. Came in and as soon as I explained the problem and showed him he knew exactly what was wrong."

"We don't like having a salesman come with the technician each visit. We also don't like feeling that we are being sold. The pressure to sign up for the 7 year contract was too much, and the prices of your units are too high, even when provided a range of options."

"I got a quick response and Aaron was always available and accomodating."

"Very professional & personable. Told us exactly what was done."

"The issue did not get fixed...the technicians said everything checked out and admittedly said they dont work on water cooled a/c often and dont stock the parts on the truck. One hour later same issue with a/c turning off and called Condee. They said the machines have a code you read and it took him 15 minutes to flush the drain. Issue fixed. So I paid service experts for nothing and said new system would be 13k. I asked Condee about that price and he said their cost would not be half that."

"The tech was friendly, answered all of my questions and was right on time. He did a great job."

"Good service"

"Tech came at 9pm did a great job and got our ac running again. It was just a clogged outside drain."

"very efficient and on time."

"The first thing is my a.c. Is not working, I need a tech not tech and salesman who tries to sell me everything.they were more worried about telling me how dirty my system was than diagnosing problem. Then quoting me 1400 for a job I got done for 500"

"Salesman and tech were nice but they lied when they said that it was against the law to charge old air systems with R22! Only took 2 calls to find companies that still service old systems!"

"Jimmy listened to the problem we were having. Diagnosed the issue and thoroughly cleaned and disinfected our drain line. The ac is now running. Thanks Jimmy!"

"They openly diagnosed wrong problem. Lied to keep and quoted an outrageous price for service. Anothet service technician replaced fan motor that was bad and system worked, nothing was impacted as your people said."

"Technician left my thermostat set to 69 degrees. (My unit can't handle that, the best it could do in the intense Florida heat was keep my house at 75.) Unfortunately, no one noticed until I got home from work several hours later. So, my electricity was being overused and my unit overworked which resulted in my pan being full of water. Because of that, the air stopped working briefly and my house was 80 degrees for about an hour until I was able to get the pan drained. Also was quoted $1200 for some needed maintanence and a friend/ HVAC contractor of mine literally laughed at the estimate. He said what you quoted us was a complete ripoff."

"Filters were ordered in a timely manner. Technician took extra care to place filters in a plastic bag to prevent them from getting wet as he had to leave them outside."

"Everyone did a great job."

"Professional service"

"ASSESSED PROBLEM AND REPLACED OUTSIDE LINE CUT BY LANDSCAPER EARLIER ON FRIDAY"

"Great after hours service"

"They did good."

"This is not a rating on an individual technician it is on your company as a whole. We have paid you for years to service our systems. We now find that one system has deteriorated to the point where you recommend replacement of an entire duct system. This was not brought to our attention until the system was damaged to the point of creating water damage to interior ceilings. I am told that the duct system was undersized from the get go. You have serviced the system for many many years without telling us that."

"He checked the unit all over and got the AC back on. He explained to our home watch person what to do if it happened again."

"Very helpful and professional"

"Great quality and hard worker. Timely manner and got the job done - exceeded expectations. Very friendly and professional."

"I have used them before to install another AC for me. I was quite satisfied with their work and the timely service that I decided to used them again."

"Came 3 hours earlier than expected! Which was great!"

"Was very pleased with the covid precautions. Technician wore protective mask while doing the maintenance and kept a good distance when talking. He provided us with the filters and UV bulbs which we had prepaid on our last maintenance but never received."

"Diagnosed problem quickly and corrected it right away."

"my a/c guy was great, he deserves a 10. but apparently i was 2lbs low on freon with a pretty new a/c system. he said parts are still warranted but wouldnt that also mean the loss of freon is the failed parts fault and not mine? as a mechanic we dont charge the customer again for the lost freon if they return after their a/c was just repaired. maybe i dont understand. my bill hurt to look at"

"ON TIME QUICK HARD WORKING"

"Jason was very knowledgeable and and experienced in all aspects of my HVAC System. Performed a very complete service along with providing information to get the most out of my system"

"very polite, friendly and knowledgeable"

"Solved my problems."

"Technician was extremely professional. Outstanding job"

"The technician was very professional."

"Applied a defective piece of equipment causing damage. Work is sub standard. I asked for a call from management in which I never received"

"Ronnie is professional, friendly and very thorough."

"Tech was on time, polite and did the work in a timely manner and advised me when he finished the job"

"Very professional."

"Had an issue with the filters..Service Xperts ordered the wrong size..Mike seemed to take care of the situation..ordered the correct size..I hope so.. I have had trouble before with the filters..time will tell..."

"My Lennox AC system was installed by Service Experts in 2015. In 1016 a humidistat was installed to prevent moisture from building up in the condo."ON" He said O either keep it at "ON" or disconnect it, because this Lennox AC should not have a humidistat. Why was the humididstat installed in 2016 if not needed and why is there an issue no- after 4 years? ."

"Very friendly communitious and did a good job."

"Very conciencious and courteous"

"I always get great service from Jimmy.That is why I will only have him service my unit. He is very friendly and knowledgable. Don't loose him."

"Jimmy is always cheerful and helpful."

"careful and did the job well"

"Jimmy, was very courteous and after explaining the problem to him, he was rather sure what caused the issue with the A/C unit. After doing some testing, he was right and fixed the problem. If it had not started too rain he would have completed the repair more quickly. He was very professional and explain everything to us."

"As part of my annual maintenance plan, for the 2nd of two visits I asked via the chat room for a technician to do an exterior inspection of my system only, for no one is presently living in the condo, which I repeated. I then asked to have the technician to leave a report of his findings in my door. I then get a call the day of that a technician will arrive soon and was asked if anyone will be there. I again said that no one will be there and that it is an exterior inspection only!!! Then I get a call from the technician that he is 20 minutes out. Then I get a second message saying that no one is at home. After all this I called and complained that no one is listening and paying attention to my instructions. I went over the entire debacle with a service consultant and she recommended I get an email of the report. She then said that she would email the report along with the invoice. I said, "NO", it is part of my annual maintenance contract. It is now 4 days later and I still don't have a report of the inspection. Looks like I need to look for a company that can actually follow simple instructions. Wouldn't you say?"

"Jason arrived right on time and was excellent. He had been six months ago and I want him every time!"

"We were not at the house and had the neighbor let the service man in. On Monday they looked and said it was the fan motor-ordered it and put it in the next day. Good service)it was under warrenty)"

"Your cost proposal was very expensive and far exceeded two other proposals I received."

"Mike was fine. However, we had specifically requested Mike Stack. we were informed at the last minute that Mike Stack was no longer with Service Experts. Mike Stack has been the primary reason we have remained with Service Experts all these years. We are very disappointed Mike Stack has departed and it will make us consider other providers."

"Jimmy was terrific as usual. On time and knew his job."

"Ronnie was professional and explained everything he did."

"For 16 years they kept us kool"

"Very professional and timely. Quality work"

"Too complicated"

"Very conscientious."

"Excellent technicians"

"Eddie worked very hard to solve our problem and he did!"

"I paid $200 and got nothing for it and no recommendation how to create a better HVAC environment. Paid an extra $120 to have the coil cleaned which I found out later was done by the previous owner 3 months ago and she did it herself in 15 min."

"Still waiting in filters:/"

"This was the worst experience. I had an emergency issue with my AC not working after a tech being out 2x in 30 days. They put me on the emergency schedule at 10pm and said I was the next customer in line. No one called or showed up. I called at 130am to check status. I was still next in line. I stayed up all night and no one showed. Called at 645am and was still told I was next in line but they made a set appt at 10am for me. No one showed. Called at 11 and was still told next inline. Finally at 1245pm tech showed. He refused to come inside because though my dogs were gated on the other side of the house, he could still see them. This was the most ridiculous experience I have had. I called another company and they were out in an hour and repaired my AC. I signed up with their maintenance package and I want my maintenance package fully refunded by service experts."

"Very quick service. Salesman and technicians were very nice and provided prompt service."

"Service inspection completed in good time, techs. very courteous and helpful"

"the response time was decent. by the time the tech arrived the sydtem started to work after checking everything he could not find what caused the problem"

"The Maintenance services was scheduled and noone showed up 3 times, I had to call to be told it was moved to the following day even though they confirmed it the day prior. Hope that doesn't happen again."

"Jimmy did an outstanding job. Jimmy had to go into the attic to resolve the problem. And that is extremely difficult and 90° weather. So needless to say I am quite satisfied with the service since you solve my problem."

"I was disappointed that when the system was replaced, they did not bother to put new (dont know what to call them) covering on the lines leading to house."

"He was very courteous and did the job immediately."

"Jimmy is a well qualified and competent service tech. Only one matter was negative - when he told me the SE cost to replace a UV light at over $200 when I can buy online for $60....."

"Tech didn't turn on outside Heat Pumps upon job completion. He was one hour late from previous job which was acceptable. Upon completion of my home, I had to tell him the downstairs air handler wasn't working. He forgot to switch to unit back on. After He left, I waited an hour for the A/C to start cooling the house. All Thermostats (downstairs & upstairs) were showing 82 degrees when set at 76. I went outside to the Heat Pumps to find the electric circuit breakers were disabled and setting on top of the boxes! I installed the breakers and all units started working and cooling the house. He was very courteous and did a good job cleaning the units. He just didn't check behind his work."

"He was very efficient and knew his job"

"Both Jason and Andrew took the time out to explain the possibilities and potential remedies for the situation at hand. However, the unit was working within 5% of guideline specifications and I opted to wait until problem reoccurred to make a decision because at that point we could know with certainty what the problem is. Also, they were on time."

"friendly, knowledgeable, helpful (replaced 2 light bulbs we couldn't)"

"Jason was great. Came in (wearing a mask - thank you) and quickly explained how to reset the thermostat."

"Good service"

"profesionalism"

"Wiring was completed"

"On time service completed quickly."

"The technician did not show up at all on the day they were supposed to. There was no call to say they wouldn't be there-they called to say they would be late and then they did not show up. I had to call on the next business day to let the company know the person did not show."

"I was told the problem was the filter. The service person didnt have a replacement filter. The next day I was told the company doesnt have a filter. They are on order. My house is now at 80* and no hope for fixing my problem until who knows when? What kind of service is that? I have COPD, Emphazima AND AND LUNG CANCER. Excessive heat is my enemy. To the next ? I have no choice weather or not to use Service Experts!"

"Well , The tech did the service for the units. He did leave the gate open where the outside units are. Also left the outside outlet cover open."

"Eddie was hard to understand, otherwise he did a very nice job."

"got the repirs done as needed"

"DID THE JOB AND DID IT WELL."

"recommended a new expensive filter that was less than a year old"

"Tech said issue was clogged air filter. Air filter for the space guard was not excessively dirty to where it would cause the evaporator coil to ice up. Recommended replacement is 6 months to 1 year. I had around 8 months on the filter and visual inspection verified it was normal amount of build up."

"Timely professional service!"

"Jimmy always explains what needs to be done"

"Tech had an assistant with him. I think he was a sales person.Causes a real trust problem. Ronnie was great"

"Techs are always nice and get the work done."

"Very polite and helpful."

"Service representative was very aggressive in asking for payment when the fee had already been paid in advance."

"Andrew was very professional and accommodating in telling me all options available to me."

"I only spent 1 night without air. They came back in less than 24 hrs. and replaced the bad blower."

"quiet, courteous, and competent."

"Professional"

"I guess I should not have been surprised by your techs finding that my system didn't pass the inspection because I really think your company didn't want to keep my coverage as is. Your techs however were friendly courteous."

"They helped me get ac back on fast and didnt have to make two trips to do it."

"Usually one service man comes. I was sorry to see two in these days of corona virus. One wore a mask. One wore one under his nose."

"Your tech, Dylan knew what he was doing and installed the electrostatic filter quickly."

"Very quick to diagnose the problem."

"Brian was very efficient and explained issues with options."

"On Time. Explained Service as it was being done."