Service Experts Heating & Air Conditioning Reviews

"Really appreciate having the same tech person since the beginning"

"Eddie is very thorough and explains what he has done to ensure consistent service from our A/C unit."

"communication"

"Proposal today next day ac cool the house"

"Technician misrepresented current EPA regulations regarding R-22. He said it was illegal to service an air conditioner with R-22 coolant and that if caught doing it, he would be fined $10,000. I have my own supply of R-22. He should have repaired any leak found and topped it off. The EPA says you can still do that. I'd like my $39 back since the correct maintenance was not performed."

"Competent and efficient - handled social distancing professionally"

"What a great group of men to work with"

"Knowledgeable and polite"

"The technician was very knowledgeable, friendly and experienced. He took his time to checking my system and explained things the way I could understand. I highly recommend Jimmy and looking forward to being a long time customer."

"This guy is the best wish I could remember his name"

"Tech was pleasant and diligent"

"2 hours late for appointment."

"Representative was very nice and informative but we never received a quote to replace our units."

"With your "business model" of sending a second "Tech" for the Plus Maintenance call "Tech-2" is really a sales person in disguise. I guess you call him/her a Residential Sales Consultant. I think you ripped me off on the cost of freon and I'm not convinced I needed it in the first place. No discount off the labor or freon despite having a maintenance agreement. then trying to lease me a system for an ungodly amount of money. Shame on you, fool me once etc. I own a company that recommends service techs and your not on my good list."

"Timely & profressional!"

"Excellent service rep."

"On time"

"Professional, efficient and courteous service"

"Ronnie offered many tips on how to keep my unit running smoothly"

"On time and fixed the problem"

"Edgar was professional, fixed problem , friendly and cleaned up."

"Excellent technical and social skills"

"Jimmy did a excellent job, very professional, explained everything in detail. Very thorough , well trained"

"Jimmy Mathurin was our technician. He was very knowledgeable and professional. He is an asset to the company."

"The first technician that came to our house two years ago walked around and looked at my ceilings and left after 20 minutes. I book Octavius. He is the only person I ever want. If he quits you get one chance to impress me or I move. I use your company because he does an excellent job. The first guy left me feeling like your company raped me. Another thing is when I got called to make an appointment I was in a meeting and I asked the person to call me back in a half hour. They said they would, they did not. I believe I got a call two days later. Dont tell me your calling me back in a half hour if you dont plan to call me back. Say youll call me the next day or its not possible. But I timed it so I was in my car at the time which is free time until I get home and have a million things to do. I was waiting for that call. So again I got a call during work and decided to excuse myself instead of asking for and expecting a call when it would be convenient to me."

"Eddie is the best tech on the planet!!!"

"Very satisfied with Jason, knowledgeable and fixed the thermostat, which had been incorrectly installed by initial techs. Second tech that came out really did not know how to fix system. But, Jason can today and all is working fine."

"Ricardo did a great job cleaning the duct work. Very professional."

"Very knowledgeable and customer focused"

"Everything was explained in a clear and concise manner.Installation of new unit went well with calls to announce arrival.Techs knew what they were doing and performed as professionals. Very satisfied at this time. Thank you"

"The maintenance Techs, Brian in this case, are always pleasant to work with and knowledgeable about the systems and potential issues. Also, considerate of your property."

"First technician did not resolve the problem in the afternoon. Had to call a second technician late in the evening. Problem resolved over 3 hours next day."

"The guys were so awesome, knowledgeable and nice. They mentioned upgrades, water heater program etc."

"Jimmy is great ambassador for your company!"

"They were in and out very quickly"

"The installer could not get the chick lets to talk to main panel"

"Jimmy is courteous and explains what the problem is."

"The tech was courteous and performed the service needed."

"Your tech. was very professional & competent. Every thing worked as designed. only the price was a negative!!!!!"

"Our Service Rep was professional, courteous and very know,edgeable. Dustin also cam in and he was rpterriffic as well. Thank you fellas,"

"You seem to do very good job and answered my questions"

"Very professional!"

"Very good."

"Good service for 15 years"

"Great Service. Personable young man"

"Dylan did an excellent job...staying updated was a little bit of an issue"

"Jim is very thorough and his work"

"A wonderful person and did a fine job making us feel confident in our systems."

"Courteous & very helpful. Would like to have him again."

"Jimmy was great"

"Answered all our questions and was very respectful."

"The service or sales rep showed with the technician. They did not clean the unit but spent time telling me what i need to do and pushing a new unit under an Advantage plan. You still owe me for a cleaning and to be honest we cannot afford the Advantage plan. Maybe the blue hairs with homes on the beach but us normal people can't put out that much money. So either send the tech back to clean the unit or send my $144. Thank you, Al"

"Great Service"

"On time arrival. Friendly, courteous, efficient use of time."

"The tech is doing very good job."

"Jimmy was so polite and through it made it a pleasure for me. Also I wasn't going to renew but if I can have Jimmy come by in the future I'll continue to use the service."

"Jimmy is a true professional.Great at diagnosing problems."

"In a morning, two workers were able to take out the old unit & put in a new one. They were very professional. I appreciated that they put runners on the floor while they uninstalled & installed. They left everything as they had found it."

"Technician was competent and professional"

"Service man knew what he was doing"

"satisfied with service"

"Time slot was noon to 2, then I got a phone call saying technician was running late. New slot was 2 - 3. He arrived at 3:35. That was a lot of time for me sitting around doing nothing when I had things to do."

"the thermostat is set on auto 73 degrees. actual house temp is 78. you sent tech out. he said it was working properly"

"Left the wrong filters"

"He appeared to know exactly what was necessary to install and start-up new equipment."

"On our annual service, Matthew provided us photographic documentation of the need to replace our vents, a possible reason for my wife's serious allergy/eczema issues. He perhaps secured a discount by our replacing the ents on two units. His team also ID'd a leaking coil, and the replacement handled so well by John was covered in our contract, including the refrigerant. Tyler was superb and highly knowledgable and informative over the two days of vent replacement. Air flows were improved, and our fingers are crossed after my wife had an excellent night's sleep. However, I WOULD LIKE TO HAVE THE PHOTOGRAPHS OF THE VENTING, WHICH HE PROMISED TO PROVIDE ME."

"Ronny did a great job. Explained the work he was performing and recommended items to prolong the life my my HVAC Unit."

"I Never give a full 10. Lol."

"Jimmy is always very thorough in his inspections. He is also very courteous. Love having him as our service technician."

"Efficient and friendly service"

"I am satisfied the service that he did. He did a thorough job."

"Couldnt do the thermostat to I-phone connection complete with area name etc."

"Andrew was eager to sell me a couple of replacement parts for my A/C he said were corroded, until he found out I have a parts and labor warranty. Then, all of a sudden, you could not replace the parts because my ducts are leaking, but you could replace my duct work. Seems shady to me."

"It was a hard job and two men were not assigned at the outset."

"No need to keep telling me about my static pressure."

"Jimmy did great as usual."

"Good guy & good tech"

"Very personable and knowledgable"

"We requested another sales rep come to meet with us about duct and AC replacement. Bad experience with first one in July. Robert Sutton came and met with us and we were very pleased with his expertise and explanations. We have since had the duct work and AC replaced"

"Tech was there to sell us a plan not provide information on the thermostat and came three hours late during the dinner hours. He also proceeded to tear our unit apart without approval to show the us why we needed a new unit"

"The technician was very professional."

"Did not follow through on a replacement thermostat. No phone call. Nothing."

"Timely, professional, and thorough,"

"Knowledgeable serviceman, timely and efficient"

"A paper was to be returned to me with my personal info and it was not."

"Excellent service"

"It seems like every time I get my contract service, there is a large extra charge or two for extra necessary supplies. Are they all trained to find add-ones to charge untrained customers?"

"He was very professional and explained things in detail."

"Original service appointment time was not met. I had to call several times to ask when technicians would arrive."

"Technician explained what he would be doing, did it efficiently and explained what the results were. Perfect appointment."

"Jaime was very helpful and polite"

"Bill did a very thorough job checking things out and cleaning the air handler drain system."

"Jason was very willing to help me"

"Very professional and personal"

"Your service was performed in a timely fashion."

"Tech was thorough, didn't "push" additional products, friendly, polite. This is the 2d time he provided our service and we would like to have him for the next time, also."

"Very professional"

"The technicians were excellent:"

"Good explanations for what they were doing"

"Very satisfied"

"Polite,looked at everything, had to go onto a two story roof,told about the maintenance and also water heater service plan"

"Service tech was outstanding"

"service"

"Always whats me to upgrade. SE use the used car sales approach. I cant imagine how many seniors you have taken advantage off"

"Our technician, Eddie, showed us the problem, helped us correct it and enrolled us in the service plus agreement/"

"He showed up on Saturday night"

"Very professional and competent, Ronnie was the tech during the last check up and I was glad to see him return."

"Efficient, pleasant"

"Courteous, on time,"

"The technician was thorough---found problems we had not yet noticed."

"Mike Stack is an outstanding representative for the company. He is the primary reason for us using Service Experts."

"We were not in Naples on the day service was performed but the technician communicated by phone and a local realtor coordinated the visit."

"He is absolutely wonderful"

"They were very professional."

"Jimmy arrived on time. Listened to my concern about the thermostat and went up in the attic to see if there was a problem and discovered the problem and fixed it. He was also very polite."

"Friendly, informative tech"

"robert sutton explained the whole plan very well. except i have a question about an e'mail i received from advantage program about moneys requested and approved. i called him but have not heard back at this time 1/1/20 morning"

"Your technician was scheduled to come to my house between 10:00 a.m. and 12:00 p.m. (noon). The technician arrived at 1:50 p.m."

"Knowledgable and timely service"

"This system can't adjust the humidity in my home. The tech checked it and somehow the humidity control was turned off. Now to keep it at 55% humidity I now have to freeze. The thermostat stays at 71 with the air conditioning running. I set it to cool to 76 and it stays at 71. I don't understand why this can't be adjusted and work. If I don't have this function on I get mold everywhere in my house. So in order to not get mold I have to freeze!!! I wish someone could help on this!!!!"

"Brian did a super job"

"Latter to Garage attic was left down. Garage door left open."

"Jimmy is always courteous and helpful."

"Bill is a very professional and considerate technician. He is very trustworthy, and you are very blessed to have him represent your company."

"Octavius was awesome, great guy highly recommend!!"

"Did the job as very professional"

"On time. Pleasant..Knew his job."

"On time Brian very knowledgeable"

"Our Technician, Jimmy, performed a very detailed inspection of our HVAC system. He re-routed the ventilation system in one of our bedrooms which provided much better airflow. He was very accommodating to our requests and was a most pleasant Technician."

"Friendly and very helpful"

"Jimmy is the best and why I stay with Service Experts"

"Our technician Octavious was great! Couldnt ask for a nicer guy was polite knowledgeable and showed up in the timeframe that wed set up. Thank you"

"Jimmy is a good technician and always very polite and nice"

"Provided service with a smile, and followed through as promised."

"Excellent service"

"Octavius was knowledgeable and thorough."

"Professional, timely & friendly service!"

"Timely, professional & friendly service!"

"3 year old system purchased and installed by you needs significant expenditures per routine abc call. Very disappointed in your recommendation to purchase a Lennox unit and now be confronted with major system issues."

"Technician was patient and took the time to explain the entire process"

"Not prepared, had to call for help."

"finally fixed the problem - very professional"

"Tech that came out last month shouldn't have talked me into getting a service contract on a unit that I was informed "wasnt worth fixing" the following month. Very fishy! I was also told I would receive a call from the office in regards to my unit 2 days ago, but still no call Going to warn others on social media."

"On time, polite, efficient, thorough, and educated me as needed."

"The two service people were on time and courteous."

"arrived on time and checked out unit in attic, got it going again, but shortly after he left, unit turn off aging. So I had to reschedule a second visit for today."

"Unit is only 2yrs old and already has cost 12000+ in labor costs, Had to pay for another repair service on unit in the recent past. Not avery good record for a unit for which I was told by both sales person and manager that brand rated best by conumer reports. Also they said I would get warrenty for parts and labor. never happened even though I called asking about it at least twice. Also told parts are available localy with no wait time look up how long it took for parts."

"Technician was very polite, took his time and explained what he would be doing for the maintenance check, and he was very thorough doing his job."

"Great service"

"Techicians Ricardo & Aron were friendly, professional answered our questions and provided outstanding quality service on our ac installation. They were thorough and cleaned up when they finished the installation. An A+ team!"

"The technician said, that he knows nothing about my ac filter, was not be able even to look at it, because didnt have a ladder. He asked me to pay $40 , I did not know what for. I have paid him just because didnt know how aggressive he Would become"

"Have enjoyed good service from Service Experts for many years and Brian Huffman continued that tradition! Very professional, personable, and knowledgeable!"

"Always on time and the work is completed quickly and correctly."

"At the end of our warranty you refused to make repairs. one of which was repaired on warranty a couple of years ago. Sales may tryed to razzel dazzel us with information that 3 suppliers dissagreed with. Gave us a price out of sight. Crazy high"

"Service was responsive and complete"

"Bright was very professional and conscientious!"

"Professional and knowledgeable"

"technician was 45 minutes after the tme period quoted. I had to call the office tofind out he was runniong late."

"Good job!"

"Professional"

"Timely, courteous, informative"

"Jimmy always does a great job. Very professional."

"You are fortunate to have Eddie representing your company! He is knowledgeable and very helpful."

"Very thorough"

"Technician explained fully the work he performed and answered all our questions"

"Very professional and courteous."

"John called to announce arrival time, and arrived within the original promised schedule."

"We have had numerous issues with our AC over the past several years. Each tech that has come, other than Jimmy, have done quick, minimal work to our unit and/or installed parts that really did not need to be installed and did not fox the problem. Jimmy arrives during the first problem and listened to what we were experiencing and went to the AC unit and found the problem immediately. Another tech had wired an equipment piece wrong. Jimmy fixed it. Tech comes this year with another problem we were experiencing, he looks at it - installs a part that was needed - we specially asked about another part and tech said it was fine and left. Jimmy arrives a week later for maintenance check and the part we asked about NEEDED to be replaced. Again, Jimmy to the rescue. We have requested and will continue to request Jimmy only to maintain our AC unit."

"Courteous and prompt"

"There were 2 guys here, & they took a really long time... they found problems w/ my equipment, which most of it I didnt understand, although they showed me pictures which helped. But I am going to get other opinions."

"Ronnie has been servicing my 3 units for the last several years. He is absolutely the best tech. He is on time, efficient, personable and explains everything."

"I am not satisfied because when i took the appointment it was for the maintenance of my a/c not to by a new one and at my big surprise the technicien arrives with a sales representative wich i did not ask for.I know my a/c is old but he is working very well for now and that is why i am doing business with you guys.You did some great things these last years for my a/c but this time you have missed your shot."

"Ronnie was great, efficient friendly"

"Technician was courteous and efficient in his work."

"My sense is that we pay a premium over other suppliers using Service Experts, but in the spirit of "you get what you pay for" paying a premium is OK is you get high quality and timely service."

"Sales man was very iinformative."

"Great service man.Knowledgeable"

"Timely, courteous, well-dressed, communicated well (including listening!!)"

"Service Technician was on time, friendly and professional."

"KUDOS!! For Octavious Mr. O - it;s a new name for him. He was awesome.. very professional, kind and courteous!! KUDOS!!"

"Very personable, thorough, identified a problem that needed further evaluation and made arrangements for that to happen."

"I did not like the service"

"Jimmy's the best."

"Problem solved very quickly"

"All thraee technicians were knowledgable and very nice."

"Eddie was very professional and nice. He gave a thorough examination to the unit and then gave me a plain english answer to the situation"

"You did horrible! As a result, you lost $2000 job!."

"Explained everything to me."

"Ronnies knowledge and services of my Heating and Air Condition equipment is excellent. He also ask how has the equipment been since he serviced it6 months ago."

"The technician did not call ahead as I was told would happen. He did say he would not be checking the outside unit as the sprinklers were running. When I looked out they had stopped. I had been told in the past that the filter would be rinsed by technician and reused. He said no. Confusing information."

"I was satisfied with the result and the ease in which I was able to gain service in the same day but thought the charge was a little high for the service provided - cleaning out an air-conditioner drip pan."

"He explained everything."

"The technician came promptly on the same day that I called. It appears that the problem was resolved."

"Your service was great"

"Timely, professional"

"We noticed our air conditioning wasnt working 6 hours prior to a big Halloween party and Jimmy.saved the day and we had air conditioning on a record high day."

"Good to deal with and answered all my questions."

"Excellent service by phone and by the technician. Would be a 10 but the price to recharge AC was a little steep."

"He did a great job and communicated well."

"Service man was polite and knowledgeable"

"I feel like I got value for price."

"Very sufficient, could recognize when an error made"

"Ronnie Quinones #312 did an excellent job. His work was done expertly and efficiently. He worked late into the evening to complete the job when I was encouraging him to go home to his family. And he was cordial and friendly while doing his work in a very professional manner."

"He met our needs!"

"Brian was the very first technician who was fully versed on my fancy thermostat. I believe he actually will be saving money in the future by reducing my energy cost. The only thing I wasn't impressed with; is you sales guy telling me how many things are wrong with my system, which was installed by your company about six years ago. Trying to sell me something. Just send the technician next time."

"Octavius was excellent."

"Polite and efficient"

"Prompt service"

"Very good knowledgeable and prompt service."

"Once again, as we have had many visits, Brian took his time looking for the problem and explained thoroughly in terms I could understand once the problem was founnd."

"Friendly and efficient and knew what he was doing."

"Very knowledgeable and fast."

"I was scheduled for a tune up. I was told my Capacitor was broken. He said it was necessary to replace it but never showed me the part that was replaced.. My AC is under 2 years old stil under warranty and a broken capacitor would only be replaced and damaged if AC unit does not work. My AC unit is working fine never turned off on me. I was charged $ 198 for a part that was not broken or replaced.With my AC still being under warranty I should have not be charged. Very dissatisfied and false information.I am requesting a refund and to cancel my agreement."

"Good workers..nice work ethics..I am wondering about how they did the drainage system?? I dont like it going onto the bricks..all the other times it went to the grass??"

"a very pushy salesman accompanied technician spouted technical jargon in attempt to have me immediately agree to a new AC installation"

"Dillon was a very courteous and attentive service technician; a pleasure to deal with; he answered all my questions and explained fully what he was doing to alleviate my problem"

"Dylan was very knowledgeable and he even helped us program the thermostat that was installed when we were still in Pittsburgh."

"Jimmy came to my home around noon, and finished at 6 PM. He just kept working until he had my system working properly. Jimmy truly takes pride in doing the job right and is a credit to Service Experts."

"Eddie was great - came out at midnight to fix plugged drain to restart A/C."

"The pkg I purchased had a 10 yr warranty. I bought. new condenser unit after six years when warranty coverage was denied; and I spent less elsewhere thhan your offer , despite the. Warranty. Maintenance people are good but I got screwed.....would ONLY recommend you for maintenance. NOT sales."

"Service man serviced our 6 month free inspection. Service Experts installed this entire unit both compressor and air handler in January 2019. After your service man completed his inspection the next day we had no cold air. Another service man cans by and said the unit was frozen up and was low on freon. He discovered a leak in coils in the new air handler and said a new set of coils would have to be installed. Your company called and said new coils were back ordered and didn't know when they would arrive. I am totally disappointed in Service Experts company. I feel that an entire new air handler should be installed by your company since this is a brand new system. Your company is repairing instead of making the system new and correct."

"I was not there at the appointment. My son was there. Since he had nothing negative to say, I assume that the technician did a great job"

"Tech was good at what he was doing-very neat!"

"Ronnie was efficient, knowledge able, and answered all my questions thoroughly"

"OnTime.."

"Tech showed inistive and fixed a problem by working with my house watcher while an up north"

"Jimmy was great."

"Always am pleased to have Jimmy Mathurin Tech # 239 come to do our service . He is thorough and polite and friendly, and always does a great job."

"I called for a cleaning. When Octavius showed up, Celvin was with him. This has never happened before. Within 10 minutes of their showing up Celvin was back in our house showing us what bad condition our equipment was in. From that point on he did nothing but try to sell us a new unit and tell us about his personal life. We did sign a contract but after they left we had time to talk and we cancelled the contract. Octavius did no cleaning and remained outside. After thinking about it we felt their only purpose here was to sell us a new unit. We felt like we were being taken advantage of because our unit is 10 years old and out of warranty. We have been with your company for 14 years and this is the treatment we received?"

"My questions were answered fully."

"Explained everything clearly without being pushy. Communicated well and had a positive, polite dimeanor."

"technician 260-00239 Jimmy was very thorough and helpful with explaining what he was doing. All diagnostic testing done and the unit left in pristine condition."

"Jimmy is very knowledgeable and courteous."

"Tech did not check installation on equipment installed on conditioner, so not running, had to call , he had to return and connect new part to get system running, temp had gone up in house to over 80 , so busy trying to sell Advantage program, work not important, bill $399, called to get credit for poor service, have been w/ you for over 13 years. never happened before, just interested in selling and not service!"

"Very courteous and seemed very qualified to do the tune up. We were pleased."

"Came in, went straight to work servicing AC unit. Very professional"

"Because we were told if we redid the ducts for $7000 the AC would cool the back bedroom better and it doesnt. We schedule an appointment for last Friday at 8am and at 9:30 I call and they tell me they cant come! No call to tell me"

"The Technician was very professional."

"Dillon spent a lot of time trying to find the complicated issue with our air conditioner. He also took a lot of time explaining it to me in terms I could understand and he is the one that finally fixed our issues with the AC !"

"Jimmy was very knowledgeable and explained everything he was doing."

"Friendly, professional service"

"Problem not resolved"

"Robert was knowledgeable about questions I asked, and efficient."

"no problems. very polite"

"Prompt, informative, and worked under difficult conditions (100+ degrees in attic), always courteous and a smile on his face!"

"Very expensive!!"

"Because 5his tech fixed our AC when two previous techs didnt."

"Efficient"

"Mike came on time was very professional. Fixed the problem with the drainage and we had ac again. Great!"

"I appreciated Service Experts dealing with the problem in my absence and in a timely way but I think the problem should have been picked up in the July service and I would have avoided another deductible charge."

"On time, very professional, neat."

"After initial diagnosis of a leak in the evaporator coil, it took 4 refrigerant refill calls, waiting from 2 to 5 hours for service over 6 days. Replacement part was available within 3 days but was told I had to wait over a week. Only after complaining to service manager was the replacement done a day early."

"Jimmy is excellent. He does a thorough job and explains everything along the way."

"Very thorough and courteous"

"arrived several hours late"

"Excellent work. Only complaint is the office did not call when the tech was on his way to our house like they said they would."

"Called before arriving, very courteous, clean cut and well dressed."

"Efficient, courteous, helpful answering questions"

"He offered suggestions on improvements. Was very thorough."

"Still concerned over refrigerant leaking. All our duct work was replaced in the spring because of low refrigerant."

"Very thorough and professional"

"Brian is our technician. He is knowledgeable of what he does and is very conscientious and pleasant. He is knowledgeable of what he does and has the ability to answer our questions and or explain to us what we need to know in a way that we can understand."

"DID EVERYTHING THAT HE WAS SUPPOSED TO DO."

"Octavious was polite and seemed to be very thorough."

"Arrived late. No excuse."

"technician professional, courteous, explained deficiencies and completed repairs on a timely manner."

"Service Experts has been terrific in assisting us with issues that develop- we appreciate the long term relationship we have."

"In last couple of months this was my second service call . Same issue wasnt diagnosed during last call ."

"Your technician was very professional and thorough."

"Professional. On time. Polite. Efficient."

"Problem not fixed yet"

"Technician was prompt, courteous, clean and professional. Price I think was a little high. I believe it I shopped around I could have saved 2-4 hundred dollars."

"They were here on time and fixed my problem sameday"

"Brian very honest"

"Came on time. Fixed the issue"

"All was well exsplain."

"Thorough, knowledgeable and courteous"

"Because you sent a salesman to my svc call. He was unwelcome. I have made it clear that I don't want to purchase anything further!"

"Was not there but talked several time with technician on phone"

"Brian was very knowledgeable and informative."

"I felt like the process was very strange. There were 2 people that showed up but I never understood what the use of each of them were and one of the associates came off very condescending."

"Good fast service response to a surprise problem we did not expect to have you go to."

"Jimmy is the best."

"Twice your company has tried to oversell me into a brand new system that is unnecessary."

"The tech spent two hours looking at the unit and "guessed" it was the thermostat. I called another company and for half the price they vacuumed out the pan and the ac has worked every since"

"Very professional and quick response."

"The pricing on the bid is confusing and really lacking in detail. When I called John and asked for clarification I got a very brief email that simply repeated what was on the original bid an added nothing. Because I remain confused I'm just not going to consider this bid when I select a new air conditioner installation contractor."

"Courteous, willing to explain"

"Not being knowledgeable about A/C's, I assume the problem was taken care of. Eddie was very polite but, as my hearing is not great, had difficulty following some of our conversations."

"Prompt and courteous"

"Nice polite young man that listed and did everything promised"

"Responsive, professional, friendly"

"He did profesional job"