mike c. fort myers, florida June 03, 2023 "The technician was informative through and we were pleases"
ken F. bonita springs, florida June 02, 2023 "Jason had diagnosed the problem(correctly)even before going up into the attic where the unit is located. In addition to being very competent, he has very good interpersonal skills and takes the time to explain the problem and what he is going to do to rectify it. Jason and Jimmy are the two technicians I always ask for when I need work to be done."
nancy B. fort myers, florida June 02, 2023 "Octavious did a fantastic job. There is nowhere on the invoice to obtain the code for this survey."
paul S. naples, florida June 01, 2023 "Kyle was very knowlegable, courteous and very professional and did an outstanding job!"
peter M. bonita springs, florida May 31, 2023 "I am very satisfied with the response time. What Im not particularly fond of is another representative accompanying the service agent. I feel that though the unit is older the objective of service experts is to replace the unit. I have made this assumption based on the two times that representatives were here to service the unit for a company by someone encouraging in replacing the unit."
john B. fort myers, florida May 30, 2023 "Octavious was very nice and did a good job. However, when he left the air conditioner was not working. Had to call in another technician the same day."
jeanie M. naples, florida May 26, 2023 "tech did not try and sell something and knew what has done on prior service call."
william B. sanibel, florida May 25, 2023 "Had to call three times finally they found the. Problem. They did not glue drain lines so they were leaking into my light fixtures and vents. But wait it gets better then the guy cuts a huge hole in my kitchen ceiling instead of going through the attic and left it."
donald H. fort myers, florida May 21, 2023 "When theTech arrived. the unit was operational. Used his investigatin skills and discovered that it was a partial blockage in the pan drain plumbing. Cleared the issue and it is working as it should."
elizabeth N. punta gorda, florida May 19, 2023 "Customer service was wonderful.I really appreciated being kept up to date. Antonio and Andrew did an excellent job, very thorough and efficient along with being super pleasant. It was a pleasure to deal with Service Experts and I will highly recommend to anyone who needs help!"
david m O. fort myers, florida May 19, 2023 "Best competent service for Lennox products. Technician Kyle P. was very knowledgeable, straight-forward speaking and gave a complete explanations of what the problems were for my system. He did an excellent job while remaining quite modest. I would respectfully request that he be allowed to continue to service my system as we build a technician-client relationship."
patti K. naples, florida May 18, 2023 "Kyle, Cole, and Auston really went above and beyond in every way to get us an air conditioner in 24 hours. It was a huge relief.thanks!!"
david L. naples, florida May 18, 2023 "Austin explained everything very well. He replaced the capacitor and cleaned out the drain lines. It was a little expensive and I questioned why he did it because these units are fairly old and perhaps wont last too much longer. But I went along with it, and the air-conditioning is working fine."
fred W. naples, florida May 17, 2023 "Very knowledgeable technicians, quick and clean work very nice explanation on what was taking place excellent!"
edwin Z. marco island, florida May 17, 2023 "Kyle knows everything about our system. He is prompt, proficient, doesn't waste time, always has a smile on his face."
edwin K. naples, florida May 17, 2023 "Auston was thorough and professional. He cares about his work."
gerald J. marco island, florida May 17, 2023 "Very helpful and concerned about getting air conditioning parts needed."
teitelbaum W. naples, florida April 27, 2023 "It makes no sense to continue using your service. When I add up the costs of what I believe were repetitive service calls the alternatives are much better. While I paid your invoice it will be the last one I pay. I would not recommend your service to anyone"
leigh c. ft myers, florida April 26, 2023 "Following the initial service visit on the morning of April 21, 2023, a key component was missed and the cooling function did NOT work. This necessitated a call back and Annie arranged to have a late appointment the same day to fix the problem. Lyle responded about 7pm and fixed the problem (an outside line was completely iced over)."
mark S. naples, florida April 15, 2023 "Jimmy quickly deduced that the prior tech had installed new thermostat properly and just needed time to interface with the system"
fred D. fort myers, florida April 03, 2023 "Technician does good work, but additional member of the team has obvious responsibility for sales. He was very pleasant but inconvenient for my time schedule."
maritza P. north ft myers, florida April 01, 2023 "Because your company and staff was very professional. My tech was very knowledgeable and professional."
don M. estero, florida March 30, 2023 "Very professional and courteous. Always do a through inspection of the A/C and air handler."
brent C. naples, florida March 29, 2023 "Octavious was very friendly, conscientious and efficient. We really like him as our technician."
edward H. ft myers, florida March 29, 2023 "If things are wrong they explain and fix it. They answer my questions without looking like they think I came from outer space."
william S. ave maria, florida March 29, 2023 "Although the service maintenance was decent and they identified a system that was on its last leg, when the QA rep (Tony) spoke to me about a replacement unit, he stated that I can purchase a $14,999 unit for $222/mo and have it paid off in 5-6 years. However, when I received the 'signed' paperwork, it stated that I had LEASED the equipment (didn't own it) and that at the end of the 10 year lease I would have paid over $25,000 for the unit. This was not clearly explained and fraudulent in my mind. According to BBB.org there are over 155 complaints about the Advantage Membership just in the last 12 months."
stephen W. fort myers, florida March 27, 2023 "Your techs prompty arrived at the scheduled time. They were diligent in their inspection and explained what they did and what they found that neded attention. Our capacitor was weak and they recommended replacement. We agreed and the work was done quickly."
maritza P. north ft myers, florida March 26, 2023 "Customer service was A+ starting with my call until the end with our tech."
earl H. bonita springs, florida March 26, 2023 "Your service and employees are great. Due to SE changing to a reqiured monthly payment system is not for me."
steven K. sanibel, florida March 25, 2023 "I thought he was pretty good but a little too much talking"
larry E. n. ft myers, florida March 22, 2023 "Jimmy came to service our air conditioner, and explained to us about why we needed a uv light. he answered all our questions and we purchased it .He is very through when he checks our unit."
donna H. fort myers, florida March 22, 2023 "Response to my service request was immediate. Appointment and visit set up within hours. My tech Austin was outstanding."
nicholas Y. ft myers, florida March 20, 2023 "Service Experts are always there for us when we are in need of help with our HVAC systems."
janice M. naples, florida March 16, 2023 "On March 6, I needed to leave my home for an unexpected visit to Urge t Care and left a note on the door. Later, your tech called to say he could return to check my thermostat. He fixed a potential problem."
ira M. fort myers, florida March 14, 2023 "The tech was fine but John St. John did not seem totally honest. Gave me a bid for a 17 seer and when asked for a bid later for a 15 seer he said oops it was. His bid 50% more than the other 2. I felt like I was getting ripped off and taken advantage of."
rose C. marco island, florida March 11, 2023 "You are very reliable and the service great and the technicians are knowledgeable and do the work is perfect."
tom K. fort myers, florida March 10, 2023 "Service Experts do a good job, but I do not have a company to compare. I do like the service technicians."
ira M. fort myers, florida March 09, 2023 "Estimate was incorrect, cost not recalculated on lower seer rated system. Price was nearly double of 2 other bids. Dont like feeling like I am being taken advantage of. Technician was fine but St. John not to my liking."
brian O. naples, florida March 08, 2023 "Arrive when they say they will, called ahead and very professional."
richard M. naples, florida March 05, 2023 "I already responded about how very pleased I was with the whole operation of service experts especially with John & Cole who performed the service"
ingeborg M. naples, florida March 03, 2023 "The two Gentlemen you sent to my on Wednesday were knowlegable, had a fantastic sense of humor, which I always appreciate in people and i would ask you to send them to me again if my air conditionar needs to be checked!"
don A. lehigh acres, florida March 01, 2023 "Kyle is very knowledgeable and pleasant to have taking care of my A/C."
ida S. fort myers, florida March 01, 2023 "I was extremely impressed with the crew that coordinated in the process of installing the new system plus ductwork and insulation There work was done efficiently and expertly."
michael B. cape coral, florida February 26, 2023 "I've had 3 techs to my house. After regular maintenance check they need to do better service at fixing things right first time around"
mr morales M. estero, florida February 26, 2023 "The technician is very thorough I have had him previously and would love to see him service my home in the future."
carlos R. naples, florida February 24, 2023 "Great prompt service and very professional and knowledgeable techs specially Jimmy."
jan B. fort myers, florida February 24, 2023 "Mike & Tony were very nice. Afterward, I found the cover plate had only 1 screw and the capacitor bracket was laying on the ground. I needed a new fan motor. Tony made a list of non-member-vip- member out the door pricing. I didn't know which one I was . I called & was told the price was only for the part I called another company because it seems your goal is to sell and that makes me leery and uncomfortable with you. Also, our appointment was bet 10-12 and we were later told it was between 10-2 which interfered with our plans."
lucy T. marco island, florida February 23, 2023 "Techs were great but communication wasnt the best with office in ft Meyer s"
sheryl S. naples, florida February 23, 2023 "If it were not for Chris and Octavius, my answer right now would be 0! One of our 2 units had not been working for 4 weeks. We were waiting on a back-ordered part. Chris was smart enough to find a similar part from a distributor. Octavius came out and installed. Everything was working great - until today!! The entire unit is out AGAIN! Someone is coming back out, later today. Big thank-you to Chris and Octavius - but something needs to be done about my defective unit!!!!"
jim M. ft myers, florida February 17, 2023 "Andrew, our tech, did a great job. Professional and polite."
anne H. naples, florida February 16, 2023 "on regular inspection everything was said to be functioning well One week later the air conditioner upstairs failed--pretty weird The new installation was a very long process and then the technician failed to open the drain and it shut down that night. They had to come again!"
nancy S. north fort myers, florida February 14, 2023 "Great company to work with. If you have a problem they are right there to help."
lester larrabee L. naples, florida February 13, 2023 "Always respond quickly and provide good solutions to all problems. Chris and Carrie are excellent. Darien Willis and Antonio James service tech are excellent at their jobs!!"
janice M. naples, florida February 12, 2023 "Your techs have always been knowledgeable, efficient, neat, and pleasant."
nancy S. north fort myers, florida February 08, 2023 "We had good service till we needed new duck work. The work was done great but no-one finished by putting vent register on. We had 3 guys say they would check but no update"
glade H. lehigh acres, florida February 05, 2023 "Jason was prompt, knowledgeable, professional, and clearly informative."
marv A. estero, florida February 02, 2023 "I don't trust your company. It seems that the way you incentivize your service staff leads them to recommend expensive solutions that aren't needed."
brian R. fort myers, florida January 31, 2023 "Every thing went very good. On time and did have a good knowledge of HVAV system."
richard D. fort myers, florida January 30, 2023 "Very professional. Gets the job done in a timely manner."
leigh C. ft myers, florida January 26, 2023 "Jimmy has been especially thorough in checking out our system over the part weeks. John and Mike today were also helpful. We are hopeful the entire system will be working perfectly very soon."
micheal K. cape coral, florida January 26, 2023 "Great work. Get to you when the appointment is or before the time."
judy R. cape coral, florida January 23, 2023 "Given me good and timely service on my air condintioner for many years."
cynthia F. ft. myers, florida January 23, 2023 "i told the operator we had had a annual review in December and she insisted we did not ---no paper work---so she sent out the same service man to come and do a yearly maintance work ----i stayed HOME (no need to since December 2022 this service man was here ---check his notation on AC unit and he left immedialtely----a waste of my time and your serviceman!!!!"
alison F. fort myers, florida January 21, 2023 "i do not like being sold all the time. i have to come to my AC every 6 months and very tired of w sales pitches - i will tell you what i might want."
michael M. cape coral, florida January 21, 2023 "The Maintenance Program is very reasonable in cost and covers more for less than my previous plan."
james B. naples, florida January 21, 2023 "I would be more likely if people didn't need to provide the tech their credit card info and you did billing or centralized billing like a normal company"
louis B. fort myers, florida January 20, 2023 "While I just had a pleasant conversation with Christine and settled some stuff, I still feel like I was taken advantage of after the hurricane."
michael L. naples, florida January 18, 2023 "I had some questions about their billing but all issues were resolved by their customer relations department and Chris. I am pleased with the outcome and recognize the importance they place in customer satisfaction."
mark R. estero, florida January 16, 2023 "I asked about changing a fan motor on a heat pump for the pool and was told $3k, then I asked about changing the air handler out only and was told you could not do that because of permitting....the permit has a box to check for air handler only...almost like you do not want to do business with me."
patricia K. naples, florida January 15, 2023 "Only once did I receive help during emergency ac breakdown without call. 1.5 years ago. Recently all has been good."
len P. naples, florida January 15, 2023 "The service technicians were very professional, friendly and explained everything."
michael L. naples, florida January 14, 2023 "I just find the "estimated" time used to bill for work done is always in favor of the supplier. I was billed $700 to repair two parts which were under warranty but it only took less than 2 hours to do the work...that means it was charged to me at roughly $350.00 per hour as labor. It is always too expensive."
louis B. fort myers, florida January 14, 2023 "I actually placed a complaint on what I considered overcharging for a new a/c."
michael K. fort myers, florida January 13, 2023 "Aiden and Darin were awesome! Very professional and respectful. Couldnt ask for 2 nicer guys woh do excellent work and take pride in their company name. Thank you!!!!"
linda R. punta gorda, florida January 12, 2023 "The tech did a great job and fixed the thermostat which was the goal. However, when it came to quoting us prices, it appears prices fluctuate a great deal which leads to speculation. At one point we were quoted nearly $900 for the same thermostat we currently have and when we questioned this we were told by the sales person we have to make money too and youre paying for our expertise. When we made our service call we informed the receptionist we needed a new thermostat. We also told the tech and sales person that when they arrived. The same thermostat could be purchased at Home Depot for $120. When we questioned it, we were told we would get a break so we got what we got but it appears prices are just very random and that does not appear appropriate. In addition- labor was not separated from the actual price of the thermostat so we actually dont even know what we paid for. Unfortunately due to this, we will not be using your company again, but are happy with the service of repair from the tech who did the repairs- he was patient and got the thermostat fixed."
tom M. fort myers, florida January 12, 2023 "The cost of your service is totally unrealistic. I got the work done by another service at a 12th of the cost."
connie B. fort myers beach, florida January 11, 2023 "We had 3 and 2 ton units installed. Part of it was in an attic that was difficult. Very professional and approachable crew Made us feel they appreciated us as customers and would do a great installation and they did. Darian, Justin, Antonio, and Tony the sales rep"
colleen A. fort myers, florida January 08, 2023 "Andrew did a great job and fixed our problem. However disappointed that we had a problem after just having preventive maintenance done 2 months ago."
lindy H. naples, florida January 03, 2023 "To find out our heat and never been installed with our new system leaving us cold over Christmas holiday is inexcusable"
k. lucky S. naples, florida December 30, 2022 "Auston was very polite and knowledgeable. Couldn't ask for a better technician."
daniel M. fort myers, florida December 28, 2022 "Jimmy and Andrew provided excellent technical service, were very knowledgeable and possessed great customer service skills."
jennifer B. fort myers, florida December 21, 2022 "Service people are always very efficient and personable."
howard K. naples, florida December 16, 2022 "Octavious came out for the A/C; identified the problem was the breaker panel. Electrician confirmed. If he hadn't been caught their could have been a bad fire."
robert E. fort myers, florida December 15, 2022 "They are dependable and always come by same day when called."
doug M. captiva, florida December 15, 2022 "the team was thorough reviewing our system. Concerned that the verbal for a new Mitsubishi is 3-4X what we paid a year ago. Still waiting for formal information to fix our system and pricing so maybe this is unfounded. Your team was very good that showed up."
michele R. fort myers, florida December 08, 2022 "Reliable, consistent service. Knowledgeable technicians."
wade R. sanibel, florida December 06, 2022 "Products and programs were very well explained. No high pressure salesmanship. Pleasant team. Very responsive to questions and requirements. Good follow-up."
mr pinkerton P. naples, florida December 01, 2022 "Very over priced. Always trying to sell, and slow service on refunds."
margo O. bonita springs, florida November 29, 2022 "Courteous, knowledgeable, clear with explanations"
perry G. naples, florida November 25, 2022 "Very caring team,very helpful with explanation of problem."
thomas B. naples, florida November 24, 2022 "You have a very good staff that is a pleasure to deal with."
elizabeth A. naples, florida November 22, 2022 "The technician was prompt, seemed thorough in his evaluation."
lee H. ft myers, florida November 21, 2022 "The service to my heating, a/c unit went well, as expected."
charmane L. fort myers, florida November 19, 2022 "Prompt service, showed up in promised time-frame. Informative technician."
rose C. marco island, florida November 18, 2022 "They care of our needs and come quickly to service."
lee H. ft myers, florida November 18, 2022 "Jimmy very prompt and installed the device in our unit professionally."
clark L. naples, florida November 16, 2022 "Tech was on time and diagnosed the problem. Was a good representative for your company."
rhonda H. fort myers beach, florida November 15, 2022 "The Technician who came out was excellent: he was thorough, and a great salesman for you, as well. It was obvious he really knows his stuff, and believes in your products."
rose C. marco island, florida November 14, 2022 "He was very nice and did what had to be done and a very knowledgeable. Jimmy came right on time and fixed what had to be done."
mike P. naples, florida November 14, 2022 "The unit was making a lot of noise and I called on Wed and two service men came out and said that it was ok and did not think there was a problem. On Saturday it died at 2 pm. and I called for service and a man came out at 930 pm and found the problem and fixed it. I was very grateful he came and fixed it."
tim S. ft myers, florida November 08, 2022 "Great service. Awesome technicians who work neatly and respectful of your home."
jon N. naples, florida November 04, 2022 "The service techs are awesome and John did an excellent job"
donald W. ft. myers, florida November 01, 2022 "Because they might be lucky enough to have Jimmy as their technician. He is a pleasure to work with. He is a professional and a real asset to Service Experts."
patty H. fort myers, florida October 31, 2022 "Octavius mentioned the advanced age of our water heater, and was able to schedule a new installation the next day."
gary P. cape coral, florida October 29, 2022 "Prior to the Tech from Tennessee having to come and find the problem the 2 techs got my air back on but lasted less than 14 hours I was charged $195.00 for that service and as your ad says if I'm not happy with service I'm due a refund and instead you still charged me please refund that money as I'm not financially capable to pay for poor work."
randal S. naples, florida October 26, 2022 "5 hours late. I had to repair a/c myself that night as technician blocked drain and aqua switch kept preventing unit from running."
stephen L. ft myers, florida October 24, 2022 "Since purchasing my Lenox system, I've been very pleased with both the product and the service."
sharon K. bonita springs, florida October 23, 2022 "Tech arrived on time and completed work quickly and professionally."
ken F. fort myers, florida October 22, 2022 "When we recently encountered a blocked drainage line causing our AC to turn off, Service Experts came within less than 2 hours of our call and fixed the problem. With our service plan, there was no additional charge. THAT is great service."
matt F. ft myers, florida October 21, 2022 "Responsive, accommodating, informative, professional, respectful"
frank K. naples, florida October 21, 2022 "Tech Jimmy ALWAYS does an outstanding job, and a pleasure to deal with. JIMMY IS A GREAT ASSET FOR YOUR COMPANY !!!"
mike P. naples, florida October 21, 2022 "The same repairman came out to fix the outside unit that had replaced the entire unit in the attic last summer. He knows what he is doing and found the problem and fixed it. If I can buy my next AC system I will stick with Service Experts"
katy C. ft myers, florida October 18, 2022 "The service was quick but , first they sent the wrong size water heater and had to go back for another size. With the 2 nd. the lower relief outlet was up against the tray an unable to be opened to drain the tank The problem has not been resolved ."
charles B. naples, florida October 18, 2022 "Arrived and performed as expected. Installers were good and Jimmy was excellent and very helpful in my understanding the new thermostat."
earl C. cape coral, florida October 18, 2022 "While the service and repair were great, I feel the defective rerplacement charge was excessive. The bill was $311 for the part. I priced the exact same part at Graingers for $40."
ken C. naples, florida October 15, 2022 "Signed up with you because you said you could get to me in two days. Your 3000 dollar price was high but I was willing to pay more to have it done quickly. Then you text. We are having trouble getting materials. At that point I had already turned away two other companies with lower quotes because I felt committed to you. Mean will other companies are doing my neighbors with plenty of materials. You havent contacted me in four days. Now I have another company who is charging $1000 less for the same work. I think you are over charging and missed out on doing a lot of work in this park."
william S. naples, florida October 14, 2022 "My A/C condensing unit was partially submerged from flooding from the hurricane and was fried. I left a msg. of their night answering service and got a call back with an hour. They set up a service call for the next day."
charles B. naples, florida October 13, 2022 "Jimmy was outstanding . very knowledgeable and professional."
connie W. estero, florida October 11, 2022 "I did not understand my service agreement and the GM never called me back.I paid for the part but need more explanation"
ken F. bonita springs, florida October 08, 2022 "Very disorganized. Set up appointment for a specific problem and that was not communicated to the technician."
gary G. ft myers, florida October 08, 2022 "Always on time - good work - questions answered - friendly employees"
dan M. ft myers, florida October 07, 2022 "THE TECH WAS VERY INFORMATIVE AND HELPFULL IN EXPLANING HOW TO MAINTAIN MY AIR CONDITION UNIT WE ARE VERY THANKFULL FOR YOUR TECHS KNOWLEDGE"
willard H. naples, florida October 02, 2022 "After installing 2 new air conditioners, it took 3 more visits to have them functioning properly"
ken F. bonita springs, florida September 24, 2022 "Whatever repair was made didnt work. I have my unit set for 78 and 50% humidity. I just checked my thermostat and the temperature in my home is 80 and the humidity is 63% which is exactly where it was before the alleged repairs were made. Id like someone to call me asap at 313-622-6633."
arthur C. estero, florida September 22, 2022 "The latest in a long string of attempts to get this system working correctly"
mary A. lehigh acres, florida September 22, 2022 "I Will tell my friends about great offer and servi e from service experts"
david long L. naples, florida September 19, 2022 "I am satisfied with your service. However I hesitate to recommend anybody to my friends."
gloria cahill C. naples, florida September 17, 2022 "They did not call back to schedule an appointment to have the damaged wall board fixed like they promised yet I paid them in Full."
pamela P. fort myers, florida September 16, 2022 "The Techs are ready to fix and keep everything running."
don M. estero, florida September 15, 2022 "Always do an excellent job. Very informative and professional."
irvin D. naples, florida September 14, 2022 "Courteous, knowledgeable, neat, patience, resolving the issue rapidly"
william S. naples, florida September 14, 2022 "Arrived on time and satisfactorily performed the necessary service."
david long L. naples, florida September 14, 2022 "Jason did a very good job and even came back to fix a filter that was vibrating and causing a lot of noise and irritation. Of course he fixed it in a few minutes. Also Marc did an excellent job of explaining everything to me. I hope he got his name right."
jim M. ft myers, florida September 13, 2022 "Cole did an outstanding job servicing our AC. He went over everything and replaced needed items that were impeding the efficiency of our unit."
edward H. naples, florida September 10, 2022 "Reliable and effective in resolving issues. But have had some bad experiences as well."
edward H. ft myers, florida September 01, 2022 "Fixed a problem I had for a couple of years by paying attention to what was wrong."