Service Experts Heating & Air Conditioning Reviews

"Good service"

"Polite, clean, knowledgeable, on-time."

"It was fast. well done and works."

"tech explained our options...respected our choice"

"Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."

"This was the 3rd visit in several weeks A repair of 1 System, Installation of a New Advantage System and the Maintenance Service for the 1st System. Neither of the 1st Repair or New System actually worked and you had to come back (Cole) and fix both. Not good!!!!!!."

"On time. Good communication. Professional"

"Octavius and Mark were both very friendly, professional and not pushy. They informed me about my system in a way I could easily understand."

"Thermostat went out. Not covered under warranty Cost $1,000 We have two zones. Thermostat came in and the second zone was not compatible For this thermostat?? I told them we had two zones, Your company put the second zone??? I dont think we should have to pay for the chip!!"

"waste of time"

"Jimmy is the best!"

"3 technician came to my home, all were super nice. Unfortunately the first 2 guys were able to program the monitor and it kept malfunctioning. The 3 rd guy came and replaced the monitor and got the system working efficiently."

"Both men were polite and very clean"

"Very professional maintenance service."

"Octavios was very knowledgeable and had our thermostat linked to the internet quickly. He was friendly and even showed me a feature that I wasnt using."

"Kyle was great. He was very professional and helpful. He called me ahead of time to inform me of his ETA, and did a great job with the system maintenance. Can I request him next time?"

"I don't know"

"New unit 15 mos ago is performing great"

"Friendly service guys. They do a good job"

"Excellent service and communication"

"The 2 techs, especially Jimmy, were great. Polite, professional, VERY competent."

"Horrible service! Poor communication of the staff and the office and workers showing up late, not having the necessary ladder and then wasting time instead of addressing the problem. The office then told me they would have a tech out soon when they freed up from another assignment. Four hours later, a different tech showed up and STILL DID NOT HAVE THE NECESSARY LADDER. and then wanted to charge us $149 for a chemical cleaning of the blockage. First, I would have thought this was part of the service agreement and, if not, $149 for small amount of chemicals is ABSURD. Based on all this frustration and aggravation, I am considering changing service providers when my agreement expires in the Spring"

"Tech Darien Willis was outstanding."

"I like the way the condo feels and smells now"

"The crew had a difficult job and got it done!"

"The Service Experts technician was on time, was very knowledgeable, and took completely took care of the problem. We are very happy with the service provided."

"The techs were very friendly and gave tips as to the care of a/c"

"We had to reschedule your techs arrival time due to van problems."

"Jason and Anthony were both polite and efficient."

"Technician great but 3 hours after appointment window"

"Tried to pressure me to spend $21k on a whole new system even though it wasn't needed."

"Octavius and Mark were clear, complete and concise."

"Service was expedited as needed due to air conditioner failure and age. The service provided was extremely thorough with much attention to detail. Mark N., his partner, Darien W. and John R. all worked relentlessly to get everything up and running for me in an extremely professional manner."

"Both guys were awesome and clearly knew what they were doing!"

"Did a good job"

"KYLE the tech did an a great job servicing my unit as requested. Fine young gentleman. The sales rep went from the date on unit and said it all needed replaced. Like a bald tire about to have a blow out!!! NOT true as I had it checked out the very next day and it is all working fine. Does NOT need replaced. If the problem was bad last year why did the previous owner NOT have to replace. Will NOT be using you services ever again. The advantage Plus plan may sound good to some but its NOT a good deal when you pay $15,000 to $22,000 . That is what the $183.99 adds up to in 7-10 years. I just replaced a unit in WV for full house for $10,000"

"Jimmy is my favorite"

"Very polite and my air has been running well."

"The tech was very nice and focused"

"The last two technicians were excellent. I cannot say the same for the initial A/C installer. The last two techs fixed those things that were omitted by the installer."

"On time, competent, thorough & friendly"

"Knowledgeable"

"The technician carefully explained each step in his process, including checking the UV bulb which had been disconnected."

"Very professional, knowledgeable expert/"

"Professionalism, interested in our wellbeing."

"Apparently it was a tough job, but your people persisted and solved the problem. I was, though, very surprised by the high cost ($500+ to clear blocked drain line)."

"Technician was on time. Good communicators. Respectful & knowledgeable."

"Air conditioner still runs constantly and never catches up with the outside temperature and in the cccoer months we have the same problem with not enough heat. This A/c is not working and I want it replaced. Last month my electric bill was almost double the regluar amount due to excess amount of the unit running with little effect. PLEASE COME AND REPLACE IT."

"My only complaint was with Chris in the billing department. I phoned 2 days in a row and never got a return call. Jeff the young man that scheduled the appointment and Mike our repairman were stellar!"

"Ask salesman for quote on new system. Never got back to me. Enough said"

"Jimmy was efficient, polite and explained the scope of the work he completed."

"Overall, I was very dissatisfied with your service as I needed to call technicians back 4 times (3 different technicians, as one came twice). I said from the first time I called that we thought the problem was with the thermostat since it kept disconnecting from the internet causing the unit to run as it thought the temperature in the house was warmer than it was, but apparently only until the 3rd technician did they agree. The first technician said there was nothing wrong, when clearly there was, so we had to immediately call to have someone come out again. Jimmy, the 2nd technician found that a capacitor was bad which he fixed, but that turned out not to be the only problem, as I told him it didn't explain the internet issue. We then had a 3rd technician come and after we explained everything again, he agreed that the thermostat was most likely the problem. But now we had to wait until you got a new thermostat from Lennox and then install it, when it could have been done the first time we called. Because of this, I am sure my FP&L bill will be exorbitant since I had to keep the unit running while we waited for each technician to come out (because if we reset the system with the breaker, the problem would go away for a couple of days and you wouldn't be able to make a diagnosis) and then we had to wait a couple of days for a new thermostat. You were very responsive to getting technicians out quickly, and Jimmy was very helpful by finding the bad capacitor and then later explaining features of the new thermostat which he installed, but overall it was a very frustrating experience."

"Austin very friendly and serviced us well"

"Adam and his team was excellent. They did fantastic job."

"Service people were great, very responsive, disappointed with service agreement does not cover IV bulb replacement"

"Technician showed up on time and gave a call before his arrival. Technician was pleasant and informative. Also signed me up for future maintenance."

"Efficient snd okeasant"

"Provided good summary of current equipment problem and both repair and new program content and pricing."

"Knowledgeable & efficient without being pushy"

"My technicians were polite and professional and answered all of my questions"

"They worked hard and stayed until it was done."

"Did a very good job!"

"The techs were here quick and had it under control in a timely fashion!"

"Aggressive salesman tried to sell me a new 10k a/c unit I didnt need when all that was wrong was a blocked drianage pipe. Very common"

"Jimmy did a great job."

"I thought Jason was very professional. I did notice that he failed to turn the UV lights back on in one unit. What I did not appreciate was your sending a salesman with the tech when only a tech was requested."

"Polite and knowledgeable tech"

"Due to Ronnies excellent knowledge"

"The service person"

"The guys were great. Professional & helpful"

"I was told my fluid level was low & that indicated a leak somewhere. The low level was not replenished. I was told they would not do that because it would be a waste because of the leak. I feel that this really put me at a disadvantage in my effort to extend my A/C as long as possible. I don't expect you to refill the fluid daily,weekly or even monthly. But I do expect the level to be checked during my twice yearly inspection & for the fluid level to be added to at that time. At this point I feel that I'm being railroaded into eventually needing to replace my entire A/C system. My system is 7-8 yrs. old and was bought & installed by you. I have consistently bought your maintenance program for twice a year inspections."

"Kyle was informative and eficient during a maintenance call. Also had a sales call and found both Mark and Octavius to be knowledgeable. Thanks!"

"Pleasant , professional and solved our problem"

"JASON IS AN EXCELLENT TECHNICIAN."

"Mike identified the problem very quickly .And he was very nice and friendly."

"Kyle was great! He was thorough, explained his process to me and even cleaned up the loose insulation that fell out gNome other tech has ever bothered to do this)."

"The two people who came were friendly, courteous, professional, and happy to explain things and answer my questions."

"Technician was knowledgeable"

"Tech Jimmy was great. polite and had the answers with the solutions"

"Both times maintenance men have come out they have had to come back to fix issues"

"He was on time and did what was needed."

"I observed his work. He worked thru a process which gave me confidence he was not skipping steps."

"technician was great. Sales person was horrific - double booked my appointment, lied about timing, physically touched me , had to wash his hands twice in my home. Was sappy solicitous to me when I called him on his behaviors- it was a nitemare. On top of it I had to write a check and never got appropriate paperwork for maintenance completed."

"Prompt, courteous, efficent"

"The two servicemen made our emergency call in less than an hour."

"Mark was very helpful"

"Very professional technician, Darien Willis"

"All of the technicians Daren, John, Antonio, Mike and a new technician in training, that came to install the new units were very professional helpful in explaining everything, and considerate."

"Jimmy and Kyle (separate visits) both did a good job...they are personable, courteous and helpful."

"I have been with your company going on 30 years & have found the service people friendly,courtious & knowledgeable."

"Adam and Austin (A&A team) explained everything that was going to be done. They were very professional and nice."

"On time service call."

"Very professional"

"The job got done"

"Kyle was pleasant and efficient. He did his job quickly."

"I felt they responded quickly and thankfully kept sending technicians until they sent Jimmy to get the job done."

"No problems to talk about"

"Robert came in and addressed my problem asap. Put in the new filters and was very efficient. Thank you."

"Still not working, missing part"

"Octavous was quick, polite, and very efficient"

"Because the tech took the time to explain the thermostat"

"The service person Jimmy is just the best."

"Very efficient and fast installation. No mess and took preventive measures not to make a mess. Great job!"

"Knowledge of staff"

"Technician is accompanied by sales"

"Jason got the job done!"

"James was able to recognize our problem quickly. He showed us that we had a second circuit breaker in our attic and that was preventing the a/c getting power. Many thanks."

"Robert G was very conscientious and did a great job replacing the condenser motor."

"Darien went way out of his way to find a leak in my compressor when he installed a new water heater. He went back to Naples for a new part and it is all great now. An hours job took him almost 3/4 day. He is an asset to your company!"

"Very expensive EAC filters ordered. Hope they do reduce allergens and dust."

"great job as always"

"Very professional, friendly, cared about what they were doing. Helpful with questions I had. Let me know when they were coming."

"Robert Getchell was prompt, friendly, and I would like him to come back to service my unit."

"Very polite, patient, and helpful. Thank you all so much."

"He was very knowledgeable and friendly."

"This particular service call was our 5th person to work on this problem with our Fujitsu split system that is not yet 3 years old. He was amazingly thorough, patient and knowledgeable. But you all should have sent the knowledgeable person first. What would have happened if you have ordered the control panel that the second call said we needed when Jimmy decided it was a completely different part we needed. Plus we have no idea how much the labor will be. We were told $700 for the control panel which is ridiculous for a system we use part time and is only 3 years old. It was your company that convinced us to install the Fujitsu not explaining that it might be hard to get parts and their technicians were not well trained for it. PLEASE NOTE THAT JIMMY WAS AMAZING. HE IS NOT THE REASON FOR THE LOWER SCORES. IF YOU HAD NOT DECIDED TO SEND HIM BEFORE GOING WITH THE OTHER TECHNICIAN'S RECOMMEDATIONS THEN MY SCORE WOULD HAVE BEEN CONSIDERABLY LOWER. Everyone was very nice and respectful."

"The technician was great. Lennox has let me down and has turned me away from this brand"

"not happy with service"

"The two men doing the job made sure that everything was done right."

"Very efficient"

"Honest, thorough, professional and very cordial."

"jimmy did a great job. On time. Really knew his job. Very polite."

"I requested a new water heater on the phone with Dee and Jennifer who are both extremely kind and accommodating. Austin and Todd installed the new 50 gallon water heater in my home today and did a great job. Austin was very professional and respectful of our home. Thank you."

"The technicians were extremely helpful and based on comments we made, provided great service."

"The two technicians that performed my removal and install were absolutely amazing. They explained all the steps to me from start to finish. They worked perfficently to meet our needs as the home owner. I would 110% recommend the both of them to anyone who needs air service completed. The Service Experts experience was absolutely great, thanks!"

"Very little details on what was included in the estimate ; Price was very higher then others"

"These guys were the best. Auston was the best tech so far."

"Very polite and also very tidy."

"Professional, polite and worked the whole time. But could have run the system once the duct work was complete to make sure all settings were correct. We had to do that and make adjustments ourselves."

"Octaviius seemed to really know his work. Alll went well. Hope to have him return to checking our A/C again. Question the salesperson with him since he "checked" our hot water heater without permission."

"they answered my questions and worked efficently"

"Octavious and Mark N arrived a little late but they had notified me that they were running late and made the new time, so that was fine. They were both friendly and knowledgeable and went right to work. They answered all my questions and explained their inspection process. All told it was a great visit and we can rest easy now that our system passed all requirements."

"They went the extra mile to make this a safe installation for my health needs."

"The guys (Gary and Kyle?) were very knowledgeable and friendly. Recommended things to watch for and potentially replace in the future. Let me know everything they were doing."

"The service personnel retuned my call in most reasonable time considering that the day was filled with extreme weather. Although the problem was not a plugged drainage line. They helped me to understand what the problem could be and their direction led me to the right service people. Thank you for that."

"Very professional Extremely knowledgeable servicemen Polite and courteous"

"Super service"

"Great service and service information"

"Very efficient, friendly and smart"

"Left outside faucet running."

"Kyle was excellent very satisfied! I will request him going forward"

"The tech came. Out was nice"

"Timely professional service."

"Zach was very patient and helpful"

"Difficult problem. Did a good job."

"Service provided by the technician was excellent but the service appt was a disaster. Called on a Saturday an appointment between 12 and 2 no one showed up or called. Called back on Monday Appointment between 12 and two never received a phone called back at 145 to determine if someone was coming."

"The unit is not that old. My daughter understands there was a leak and the charge for adding R41oa and the search, which they did not find the leak. She wants to know how could the Capacitor needed to replaced already. I could not explain it to her."

"They were congenial and efficient"

"Very informative."

"He was very efficient and friendly"

"Polite and extremely neat"

"prompt, courteous, thorough"

"I was very satisfied with the timely response of the technician to our problem/concerns. Unfortunately, for the second time, I received a picture from our staff that our bathroom was left a mess from the debris that fell from the ceiling. As this was during our office hours, our staff then needed to take the time to clean up after him."

"Very professional workers, friendly, explained all details and did a great job. Cleaned up everything after."

"Problem was not fixed despite second service call"

"Pleasant professional."

"He came promptly and cared enough to stay to make sure my house was cooling!"

"The technician was friendly and courteous and did a good job. He tracked mud onto our bedroom carpet however."

"Employee experienced knew his stuff. Very respectful. As far as Im concerned u can send him every time to do my maintenance."

"Very pleased with the promptness and the professionalism of the technicians,"

"Ronnie was on time, did a great job and explained shat he did!"

"Very helpful and professional !"

"Technician was very professional."

"Ronnie is very good. He listens to my thoughts on how well the system is running, if I have had problems. He is just easy to talk to and he does a very good job."

"He explained everything"

"Technician arrived on time, finished the job promptly and very neatly. He was altogether good to deal with."

"Competent, efficient,courteous"

"Kyle was prompt, efficient and courteous."

"I think you should only send a technical person for any maintenance on my AC unit!"

"Ronnie was very friendly and helpful. That makes a big difference. I was also pleased when there was an emergency a few weeks before someone came out straightaway."

"Our technician, Kyle, was great."

"Friendly, professional and courteous"

"Excellent service and professional service"

"everyone can improve. No one is a 10"

"The technicians arrived early and they were most efficient."

"Jimmy Mathurin is always respectful and thorough in everything he does and offers good advise. He has been our go-to guy for quite some years."

"Tech explained what he did and was very friendly"

"Great technician. Good communication skills"

"Our technician Octavius is the reason for the high rating"

"Everyone was very accommodating I appreciate that the service man had been here before."

"Happy with service"

"The 2 technicians were courteous, knowledgeable and respected my ideas"

"Wrong diagnosis and drained the freeon out my unit unnecessarily"

"Jimmy was on time(as before). He performed his duties effortlessly and provided some education along the way. He was friendly to my son and even remembered him from before."

"Jason was great; just disappointed the problem couldnt be fixed!"

"Personnel were courteous knowledgeable sand professional"

"Very professional and courteous"

"They do a good job although I would like if they would clean up any grease that is left after theyre done."

"One of the technicians was rude and searched the unit without permision"

"The Technicians stayed till job was done. Communicated how to basically use new equipment."

"Very pleasant young man."

"Mark V and Octavious D were both courteous, knowledgeable, and explained things so I could understand. Both are 5 STAR!!"

"I want to talk to as supervisor - worst Experience ever - DO NOT RENEW MY CONTRACT"

"Bad servuce..no knowledge no parts very pricey"

"tech was outstanding!"

"Polite, efficient, answered all questions, wore covid mask"

"Love our unit. No troubles and great check ups by you"

"Assume technical skills were good, but he was an hour late and lacked interpersonal skills his predecessors had."

"Kyle did a great job...."

"Tech very nice and helpful"

"I am a long time cust0mer and I have never had the bad time I had with this service call. I am thinking about going to another provider. It is too hard to explain the whole thing but the service man didn't show up during the selected time and had some strange excuse. Did not seem to have a clue when I asked him to check the thermosat. etc. Sorry...but is was a bad day all around."

"Good seevuce"

"Knowledgeable, friendly, worked in a timely manner, respectful of home"

"On any survey, this is the highest rating I give because there is always room for improvement. I was very satisfied!"

"timely and professional"

"None"

"Very professional. Explain everything."

"You were 2 1/2 hours late for a seasonal maintenance call. Our AC was working perfectly fine before the service and was not cooling after the service. You were scheduled to return the following day and never arrived. After spending 2 full days waiting for you we rescheduled for the following day and the the problem you created was finally corrected. The only reason I was generous with my rating of "3" was because your service has been fine in the past and the representatives on the phone are always pleasant."

"Solved the problem"

"Jimmy is an outstanding service tech. Hes thorough, knowledgeable and personable. Always goes the extra mile and explains what hes doing."

"Tech lied. Told me something was bad when another company came out 5 minutes after and showed me there was nothing wrong with part. More interests in selling me things I didnt need vs fixing the issue. Left house with no ac, said I would get quote next day. Never got quote. Basically, as far as you knew, left me without ac for 2 days. Took me to call an follow up. Luckily the other company was able to not only get me the part needed, but was able to get me temporarily running until the part came in."

"Totally professional."

"Did a good job"

"Octavias was great! Quick response. Very good at what He does! Knowledgeable and easy going. A pleasure to deal with. Thanks"

"Very thourgh and polite"

"Our technician was knowledgeable and very professional. He was a pleasure."

"System works very well. Jason is great to work with."

"Technician very knowledgeable"

"PROFESSIONAL, EFFICIENT TECHNICIAN"

"Quick response to emergency situation with failure of ac unit."

"Quick, knowledgeable"

"Emergency call. Fast service and resolved issue"

"Professional, knowledgeable and friendly"

"Thorough, efficient and knowledgeable"

"Thorough, fast and efficient service."

"Well kris in the office was super understanding and caring about the issues I had. She took the time to explain to me everything and fix the things that needed to be fixed."

"He was great! He did his work and answered our questions!"

"Jason was knowledgable, polite, and thorough."

"Prompt. Called to let me know on the way"

"Jimmy Mathurin is a true professional. When he shows up you know that he will always do a super job on your equipment. He is very through on everything he does. Service Experts has always done job performance for me."

"Problem still not fixed after two service trips."

"While your tech was great. Your office leaves a lot to be desired. They should be more honest when speaking to customers. My appointment was scheduled between 10 and 12. Tech got here 2.30 when your office said he was running a little late. The tech told me he didn't get the service call until 12.30 which was after my scheduled time."

"Kyle Pearson 636 was very nice and accommodating, seems to know what he is doing!!"

"Timely friendly & professional service!"

"The problem was fixed and is running fine."

"When I called due to our 5 year old Lennox unit was not working, it took multiple calls for you to acknowledge the needed parts wouldn't be available until year end, if even then. You didn't disclose that ours is a discontinued unit and the parts may never be available. You said you were sorry but offered no other alternatives to us. We have been a customer for many years and this is unacceptable service."

"The tecnitian was courteous and professional."

"The service rep is always very professional and informs us if anything is in need of repair, which is appreciated."

"on time, pleasant and thorough in all aspects"

"Did work done but not detail on service receipt. Had to call that did everything."

"Had a return of a good service man"

"he was very courteous and on time. did a great job."

"Technician showed up on time and was very thorough in his inspection. He was knowledgeable and polite."

"Jimmy always provides courteous and professional service. He is an asset for your company."

"All went well"

"You tried to sell me a part worth $17 for $357 which I find very rude an inexplainable your company will never set foot on our property again I hope my refund is in the bank by tomorrow"

"Customer service"

"Service man was nice and seemed thorough"

"Kyle arrived on time and was very professional"

"Right there when we needed them"

"It took two trips to determine that a paper from the instructions was clogging drain . Shutting off unit , had t at home watch twice"

"Very thorough and provided education."

"He explained everything he was doing and answered all my questions."

"Bill, was very friendly fast, helpful and completed his jobs quickly the kind of service men one appreciates"

"Service was great and the techs were wonderful!!"

"On time, went right to work and explained everything when finished."

"I would not trust the sales person."

"I think that making sure the drain line is clear when service maintenance is performed"

"Very complete and detailed review and service"

"Ronnie did not reset the thermostat schedule before he left even thought I mentioned it to him."

"On time,called when 15 mins. away,fixed the problem and went over the unit very thoroughly once operational waited to make sure the unit was still working. Thank you"

"Technician was competent and thorough"

"Knowledgeable and Professional"

"Your technician was on time did a great job couldve been easier they have the AC service. Thank you"

"Friendly and conscientious."

"Very knowledgeable"