Service Experts Heating & Air Conditioning Reviews

"The technician was informative through and we were pleases"

"Jason had diagnosed the problem(correctly)even before going up into the attic where the unit is located. In addition to being very competent, he has very good interpersonal skills and takes the time to explain the problem and what he is going to do to rectify it. Jason and Jimmy are the two technicians I always ask for when I need work to be done."

"Octavious did a fantastic job. There is nowhere on the invoice to obtain the code for this survey."

"Kyle was very knowlegable, courteous and very professional and did an outstanding job!"

"I am very satisfied with the response time. What Im not particularly fond of is another representative accompanying the service agent. I feel that though the unit is older the objective of service experts is to replace the unit. I have made this assumption based on the two times that representatives were here to service the unit for a company by someone encouraging in replacing the unit."

"Octavious was very nice and did a good job. However, when he left the air conditioner was not working. Had to call in another technician the same day."

"Cole arrived in half hour and fixed our issue!"

"tech did not try and sell something and knew what has done on prior service call."

"Had to call three times finally they found the. Problem. They did not glue drain lines so they were leaking into my light fixtures and vents. But wait it gets better then the guy cuts a huge hole in my kitchen ceiling instead of going through the attic and left it."

"Excellent professional team work"

"Excellent professional team work"

"Quick service and reasonable charge."

"When theTech arrived. the unit was operational. Used his investigatin skills and discovered that it was a partial blockage in the pan drain plumbing. Cleared the issue and it is working as it should."

"Customer service was wonderful.I really appreciated being kept up to date. Antonio and Andrew did an excellent job, very thorough and efficient along with being super pleasant. It was a pleasure to deal with Service Experts and I will highly recommend to anyone who needs help!"

"Best competent service for Lennox products. Technician Kyle P. was very knowledgeable, straight-forward speaking and gave a complete explanations of what the problems were for my system. He did an excellent job while remaining quite modest. I would respectfully request that he be allowed to continue to service my system as we build a technician-client relationship."

"Kyle, Cole, and Auston really went above and beyond in every way to get us an air conditioner in 24 hours. It was a huge relief.thanks!!"

"Austin explained everything very well. He replaced the capacitor and cleaned out the drain lines. It was a little expensive and I questioned why he did it because these units are fairly old and perhaps wont last too much longer. But I went along with it, and the air-conditioning is working fine."

"Very knowledgeable technicians, quick and clean work very nice explanation on what was taking place excellent!"

"Kyle knows everything about our system. He is prompt, proficient, doesn't waste time, always has a smile on his face."

"Auston was thorough and professional. He cares about his work."

"Very helpful and concerned about getting air conditioning parts needed."

"On Time and very professio"

"It makes no sense to continue using your service. When I add up the costs of what I believe were repetitive service calls the alternatives are much better. While I paid your invoice it will be the last one I pay. I would not recommend your service to anyone"

"Promptness"

"Following the initial service visit on the morning of April 21, 2023, a key component was missed and the cooling function did NOT work. This necessitated a call back and Annie arranged to have a late appointment the same day to fix the problem. Lyle responded about 7pm and fixed the problem (an outside line was completely iced over)."

"Jimmy quickly deduced that the prior tech had installed new thermostat properly and just needed time to interface with the system"

"Excellent service and very professional."

"Technician does good work, but additional member of the team has obvious responsibility for sales. He was very pleasant but inconvenient for my time schedule."

"Did a great job"

"I am always satisfied and Kyle is wonderful!"

"Personnel is very professional and friendly"

"Because your company and staff was very professional. My tech was very knowledgeable and professional."

"Excellent service"

"Very professional and courteous. Always do a through inspection of the A/C and air handler."

"Octavious was very friendly, conscientious and efficient. We really like him as our technician."

"If things are wrong they explain and fix it. They answer my questions without looking like they think I came from outer space."

"Although the service maintenance was decent and they identified a system that was on its last leg, when the QA rep (Tony) spoke to me about a replacement unit, he stated that I can purchase a $14,999 unit for $222/mo and have it paid off in 5-6 years. However, when I received the 'signed' paperwork, it stated that I had LEASED the equipment (didn't own it) and that at the end of the 10 year lease I would have paid over $25,000 for the unit. This was not clearly explained and fraudulent in my mind. According to BBB.org there are over 155 complaints about the Advantage Membership just in the last 12 months."

"Your techs prompty arrived at the scheduled time. They were diligent in their inspection and explained what they did and what they found that neded attention. Our capacitor was weak and they recommended replacement. We agreed and the work was done quickly."

"On time great service"

"Customer service was A+ starting with my call until the end with our tech."

"Excellent customer service and service"

"Your service and employees are great. Due to SE changing to a reqiured monthly payment system is not for me."

"I thought he was pretty good but a little too much talking"

"Wet professional"

"Very Professional."

"Jimmy came to service our air conditioner, and explained to us about why we needed a uv light. he answered all our questions and we purchased it .He is very through when he checks our unit."

"Response to my service request was immediate. Appointment and visit set up within hours. My tech Austin was outstanding."

"Service Experts are always there for us when we are in need of help with our HVAC systems."

"Excellent job"

"To many problems"

"On March 6, I needed to leave my home for an unexpected visit to Urge t Care and left a note on the door. Later, your tech called to say he could return to check my thermostat. He fixed a potential problem."

"Excellent service man, knowledgeable and well spoken."

"Knowledgeable"

"The tech was fine but John St. John did not seem totally honest. Gave me a bid for a 17 seer and when asked for a bid later for a 15 seer he said oops it was. His bid 50% more than the other 2. I felt like I was getting ripped off and taken advantage of."

"Very knowledgeable"

"Consistently dependable & professional"

"You are very reliable and the service great and the technicians are knowledgeable and do the work is perfect."

"dont think they are honest"

"Service Experts do a good job, but I do not have a company to compare. I do like the service technicians."

"Great efficiant service, but high price"

"Estimate was incorrect, cost not recalculated on lower seer rated system. Price was nearly double of 2 other bids. Dont like feeling like I am being taken advantage of. Technician was fine but St. John not to my liking."

"Arrive when they say they will, called ahead and very professional."

"Not honest T"

"I already responded about how very pleased I was with the whole operation of service experts especially with John & Cole who performed the service"

"The two Gentlemen you sent to my on Wednesday were knowlegable, had a fantastic sense of humor, which I always appreciate in people and i would ask you to send them to me again if my air conditionar needs to be checked!"

"Always professional and friendly"

"Kyle is very knowledgeable and pleasant to have taking care of my A/C."

"they did a Great job."

"I was extremely impressed with the crew that coordinated in the process of installing the new system plus ductwork and insulation There work was done efficiently and expertly."

"Jimmy provided excellent customer service."

"i don't recommend"

"I've had 3 techs to my house. After regular maintenance check they need to do better service at fixing things right first time around"

"The technician is very thorough I have had him previously and would love to see him service my home in the future."

"Great service."

"Great prompt service and very professional and knowledgeable techs specially Jimmy."

"Mike & Tony were very nice. Afterward, I found the cover plate had only 1 screw and the capacitor bracket was laying on the ground. I needed a new fan motor. Tony made a list of non-member-vip- member out the door pricing. I didn't know which one I was . I called & was told the price was only for the part I called another company because it seems your goal is to sell and that makes me leery and uncomfortable with you. Also, our appointment was bet 10-12 and we were later told it was between 10-2 which interfered with our plans."

"Unable to complete the repair."

"Techs were great but communication wasnt the best with office in ft Meyer s"

"If it were not for Chris and Octavius, my answer right now would be 0! One of our 2 units had not been working for 4 weeks. We were waiting on a back-ordered part. Chris was smart enough to find a similar part from a distributor. Octavius came out and installed. Everything was working great - until today!! The entire unit is out AGAIN! Someone is coming back out, later today. Big thank-you to Chris and Octavius - but something needs to be done about my defective unit!!!!"

"Did a great service. On time and professional."

"Expensive"

"Because your compay does the best"

"Efficient, polite, clean. Good recommendations"

"Always pleased with your service"

"Andrew, our tech, did a great job. Professional and polite."

"on regular inspection everything was said to be functioning well One week later the air conditioner upstairs failed--pretty weird The new installation was a very long process and then the technician failed to open the drain and it shut down that night. They had to come again!"

"Prompt and timely service"

"8000 over other two estimates I've got"

"Very efficient, always on time"

"Great company to work with. If you have a problem they are right there to help."

"Always respond quickly and provide good solutions to all problems. Chris and Carrie are excellent. Darien Willis and Antonio James service tech are excellent at their jobs!!"

"Your techs have always been knowledgeable, efficient, neat, and pleasant."

"Respectful professional service."

"They did what was needed."

"Very professional, actually came early!"

"We had good service till we needed new duck work. The work was done great but no-one finished by putting vent register on. We had 3 guys say they would check but no update"

"Jason was prompt, knowledgeable, professional, and clearly informative."

"Careful, efficient and clean"

"I don't trust your company. It seems that the way you incentivize your service staff leads them to recommend expensive solutions that aren't needed."

"Very professional and organized."

"Every thing went very good. On time and did have a good knowledge of HVAV system."

"Very professional. Gets the job done in a timely manner."

"Very professional"

"Jimmy did a great job. On time and very capable."

"Good job"

"Mike was greattakes time and informative!"

"convenience and reliability"

"Jimmy has been especially thorough in checking out our system over the part weeks. John and Mike today were also helpful. We are hopeful the entire system will be working perfectly very soon."

"Great work. Get to you when the appointment is or before the time."

"Given me good and timely service on my air condintioner for many years."

"i told the operator we had had a annual review in December and she insisted we did not ---no paper work---so she sent out the same service man to come and do a yearly maintance work ----i stayed HOME (no need to since December 2022 this service man was here ---check his notation on AC unit and he left immedialtely----a waste of my time and your serviceman!!!!"

"i do not like being sold all the time. i have to come to my AC every 6 months and very tired of w sales pitches - i will tell you what i might want."

"The Maintenance Program is very reasonable in cost and covers more for less than my previous plan."

"I would be more likely if people didn't need to provide the tech their credit card info and you did billing or centralized billing like a normal company"

"While I just had a pleasant conversation with Christine and settled some stuff, I still feel like I was taken advantage of after the hurricane."

"I have been very satisfied ."

"Very good"

"I had some questions about their billing but all issues were resolved by their customer relations department and Chris. I am pleased with the outcome and recognize the importance they place in customer satisfaction."

"Technicians were very professional."

"I asked about changing a fan motor on a heat pump for the pool and was told $3k, then I asked about changing the air handler out only and was told you could not do that because of permitting....the permit has a box to check for air handler only...almost like you do not want to do business with me."

"Only once did I receive help during emergency ac breakdown without call. 1.5 years ago. Recently all has been good."

"The service technicians were very professional, friendly and explained everything."

"I just find the "estimated" time used to bill for work done is always in favor of the supplier. I was billed $700 to repair two parts which were under warranty but it only took less than 2 hours to do the work...that means it was charged to me at roughly $350.00 per hour as labor. It is always too expensive."

"I actually placed a complaint on what I considered overcharging for a new a/c."

"knowledgeable technicians and plumbers"

"Great service"

"Aiden and Darin were awesome! Very professional and respectful. Couldnt ask for 2 nicer guys woh do excellent work and take pride in their company name. Thank you!!!!"

"always pleasant and efficient"

"The tech did a great job and fixed the thermostat which was the goal. However, when it came to quoting us prices, it appears prices fluctuate a great deal which leads to speculation. At one point we were quoted nearly $900 for the same thermostat we currently have and when we questioned this we were told by the sales person we have to make money too and youre paying for our expertise. When we made our service call we informed the receptionist we needed a new thermostat. We also told the tech and sales person that when they arrived. The same thermostat could be purchased at Home Depot for $120. When we questioned it, we were told we would get a break so we got what we got but it appears prices are just very random and that does not appear appropriate. In addition- labor was not separated from the actual price of the thermostat so we actually dont even know what we paid for. Unfortunately due to this, we will not be using your company again, but are happy with the service of repair from the tech who did the repairs- he was patient and got the thermostat fixed."

"The cost of your service is totally unrealistic. I got the work done by another service at a 12th of the cost."

"Reliable"

"We had 3 and 2 ton units installed. Part of it was in an attic that was difficult. Very professional and approachable crew Made us feel they appreciated us as customers and would do a great installation and they did. Darian, Justin, Antonio, and Tony the sales rep"

"Andrew did a great job and fixed our problem. However disappointed that we had a problem after just having preventive maintenance done 2 months ago."

"Very satisfied"

"Service Experts provides the best customer service>"

"To find out our heat and never been installed with our new system leaving us cold over Christmas holiday is inexcusable"

"Auston was very polite and knowledgeable. Couldn't ask for a better technician."

"Jimmy is the very best...."

"Keep promise to bring filters"

"Jimmy and Andrew provided excellent technical service, were very knowledgeable and possessed great customer service skills."

"Honest and helpful"

"alway way for improvement"

"Service people are always very efficient and personable."

"Service great"

"Because they do fine work. !"

"Octavious came out for the A/C; identified the problem was the breaker panel. Electrician confirmed. If he hadn't been caught their could have been a bad fire."

"They are dependable and always come by same day when called."

"the team was thorough reviewing our system. Concerned that the verbal for a new Mitsubishi is 3-4X what we paid a year ago. Still waiting for formal information to fix our system and pricing so maybe this is unfounded. Your team was very good that showed up."

"Friendly professional and responsive"

"just don't know that many people"

"Competent good service"

"Reliable, consistent service. Knowledgeable technicians."

"Well, trained professionals"

"Products and programs were very well explained. No high pressure salesmanship. Pleasant team. Very responsive to questions and requirements. Good follow-up."

"Very professional and hard working people."

"Always on time. Efficient. Professional Courteous"

"Very responsive"

"Very over priced. Always trying to sell, and slow service on refunds."

"Courteous, knowledgeable, clear with explanations"

"good service, thank you."

"Octavious was very friendly and hard working."

"Very caring team,very helpful with explanation of problem."

"You have a very good staff that is a pleasure to deal with."

"the follow up scheduling"

"Good timely service"

"Very pleasant and knowledgeable technicians!"

"Tech person showed me where wires were damaged"

"The technician was prompt, seemed thorough in his evaluation."

"Good service"

"The service to my heating, a/c unit went well, as expected."

"Very dependable"

"Jimmy was exceptionally helpful"

"Service good so far"

"Prompt service, showed up in promised time-frame. Informative technician."

"They care of our needs and come quickly to service."

"The phone call and email reminders for service needs"

"Jimmy very prompt and installed the device in our unit professionally."

"already done"

"The technicians were courteous & efficient"

"The service guys came on time."

"Lack of knowledge about the work scope and quote"

"Tech was on time and diagnosed the problem. Was a good representative for your company."

"Not honorable."

"The Technician who came out was excellent: he was thorough, and a great salesman for you, as well. It was obvious he really knows his stuff, and believes in your products."

"He was very nice and did what had to be done and a very knowledgeable. Jimmy came right on time and fixed what had to be done."

"The unit was making a lot of noise and I called on Wed and two service men came out and said that it was ok and did not think there was a problem. On Saturday it died at 2 pm. and I called for service and a man came out at 930 pm and found the problem and fixed it. I was very grateful he came and fixed it."

"Prompt and courteous service"

"have used them for years"

"Timely & professional service."

"Very professional"

"Great service. Awesome technicians who work neatly and respectful of your home."

"Fast and efficient did a great job"

"The service techs are awesome and John did an excellent job"

"Service was good"

"Considering Ians landing, the service was good."

"Very knowledgeable and professional"

"Friendly and easy to work with"

"Because they might be lucky enough to have Jimmy as their technician. He is a pleasure to work with. He is a professional and a real asset to Service Experts."

"Octavius mentioned the advanced age of our water heater, and was able to schedule a new installation the next day."

"Prior to the Tech from Tennessee having to come and find the problem the 2 techs got my air back on but lasted less than 14 hours I was charged $195.00 for that service and as your ad says if I'm not happy with service I'm due a refund and instead you still charged me please refund that money as I'm not financially capable to pay for poor work."

"Prompt service to our call"

"Responsive"

"Prompt service"

"Very professional"

"efficient, polite service...very professional."

"5 hours late. I had to repair a/c myself that night as technician blocked drain and aqua switch kept preventing unit from running."

"Since purchasing my Lenox system, I've been very pleased with both the product and the service."

"They were early and immediately fixed the issue."

"Timeliness, competency & attention to detail"

"Tech arrived on time and completed work quickly and professionally."

"When we recently encountered a blocked drainage line causing our AC to turn off, Service Experts came within less than 2 hours of our call and fixed the problem. With our service plan, there was no additional charge. THAT is great service."

"cost for replacement part too high."

"Responsive, accommodating, informative, professional, respectful"

"Tech Jimmy ALWAYS does an outstanding job, and a pleasure to deal with. JIMMY IS A GREAT ASSET FOR YOUR COMPANY !!!"

"The same repairman came out to fix the outside unit that had replaced the entire unit in the attic last summer. He knows what he is doing and found the problem and fixed it. If I can buy my next AC system I will stick with Service Experts"

"Thorough. Quick response to probly"

"The service was quick but , first they sent the wrong size water heater and had to go back for another size. With the 2 nd. the lower relief outlet was up against the tray an unable to be opened to drain the tank The problem has not been resolved ."

"Arrived and performed as expected. Installers were good and Jimmy was excellent and very helpful in my understanding the new thermostat."

"While the service and repair were great, I feel the defective rerplacement charge was excessive. The bill was $311 for the part. I priced the exact same part at Graingers for $40."

"Signed up with you because you said you could get to me in two days. Your 3000 dollar price was high but I was willing to pay more to have it done quickly. Then you text. We are having trouble getting materials. At that point I had already turned away two other companies with lower quotes because I felt committed to you. Mean will other companies are doing my neighbors with plenty of materials. You havent contacted me in four days. Now I have another company who is charging $1000 less for the same work. I think you are over charging and missed out on doing a lot of work in this park."

"My A/C condensing unit was partially submerged from flooding from the hurricane and was fried. I left a msg. of their night answering service and got a call back with an hour. They set up a service call for the next day."

"Jimmy was outstanding . very knowledgeable and professional."

"I did not understand my service agreement and the GM never called me back.I paid for the part but need more explanation"

"Service as expected."

"Very disorganized. Set up appointment for a specific problem and that was not communicated to the technician."

"Always on time - good work - questions answered - friendly employees"

"good service"

"THE TECH WAS VERY INFORMATIVE AND HELPFULL IN EXPLANING HOW TO MAINTAIN MY AIR CONDITION UNIT WE ARE VERY THANKFULL FOR YOUR TECHS KNOWLEDGE"

"After installing 2 new air conditioners, it took 3 more visits to have them functioning properly"

"Excellent service"

"Whatever repair was made didnt work. I have my unit set for 78 and 50% humidity. I just checked my thermostat and the temperature in my home is 80 and the humidity is 63% which is exactly where it was before the alleged repairs were made. Id like someone to call me asap at 313-622-6633."

"Mark and Cole did a good job"

"The latest in a long string of attempts to get this system working correctly"

"I Will tell my friends about great offer and servi e from service experts"

"I am satisfied with your service. However I hesitate to recommend anybody to my friends."

"Always on time and professional."

"They did not call back to schedule an appointment to have the damaged wall board fixed like they promised yet I paid them in Full."

"Came to our house in less than 2 hours"

"The Techs are ready to fix and keep everything running."

"Always do an excellent job. Very informative and professional."

"Courteous, knowledgeable, neat, patience, resolving the issue rapidly"

"Arrived on time and satisfactorily performed the necessary service."

"Jason did a very good job and even came back to fix a filter that was vibrating and causing a lot of noise and irritation. Of course he fixed it in a few minutes. Also Marc did an excellent job of explaining everything to me. I hope he got his name right."

"Professional"

"we have been using them for the last 20 years"

"Cole did an outstanding job servicing our AC. He went over everything and replaced needed items that were impeding the efficiency of our unit."

"Reliable and effective in resolving issues. But have had some bad experiences as well."

"Excellent service!"

"Jason Deptula is a great tech!"

"Professional. courteous and friendly service."