Service Experts Heating & Air Conditioning Reviews

"Excellent service"

"Whatever repair was made didnt work. I have my unit set for 78 and 50% humidity. I just checked my thermostat and the temperature in my home is 80 and the humidity is 63% which is exactly where it was before the alleged repairs were made. Id like someone to call me asap at 313-622-6633."

"Mark and Cole did a good job"

"The latest in a long string of attempts to get this system working correctly"

"I Will tell my friends about great offer and servi e from service experts"

"I am satisfied with your service. However I hesitate to recommend anybody to my friends."

"Always on time and professional."

"They did not call back to schedule an appointment to have the damaged wall board fixed like they promised yet I paid them in Full."

"Came to our house in less than 2 hours"

"The Techs are ready to fix and keep everything running."

"Always do an excellent job. Very informative and professional."

"Courteous, knowledgeable, neat, patience, resolving the issue rapidly"

"Arrived on time and satisfactorily performed the necessary service."

"Jason did a very good job and even came back to fix a filter that was vibrating and causing a lot of noise and irritation. Of course he fixed it in a few minutes. Also Marc did an excellent job of explaining everything to me. I hope he got his name right."

"Professional"

"we have been using them for the last 20 years"

"Cole did an outstanding job servicing our AC. He went over everything and replaced needed items that were impeding the efficiency of our unit."

"Reliable and effective in resolving issues. But have had some bad experiences as well."

"Excellent service!"

"Jason Deptula is a great tech!"

"Professional. courteous and friendly service."

"Fixed a problem I had for a couple of years by paying attention to what was wrong."

"Quick service from competent, personable techs."

"Jimmy Mathurin is a great technician."

"response time and service"

"They were very kind and professional. I'm just a little curious how my dryer broke the same day that they installed my AC. I know that they had to turn breakers off and check different things so If it's a coincidence, that's a very weird one. I don't think anything's intentional. I just think some accident or something might have happened"

"Prompt and friendly service. Knowledgeable."

"Made me feel like a less than customer."

"The installer, services and sales agents were all friendly honest and skilled."

"Punctual, efficient, personable"

"Very unhappy with service this time. Had to wait for extra two hours. Not done how I wanted it and thought it should be done"

"On time. Thorough and efficient."

"professional, knowledgeable, and friendly"

"I fully paid for a new air conditioning on the day of install. Two weeks later I receive a call asking if they can come out right then to install a "part" I needed. NO ONE mentioned anything about a missing part. I was told the work was completed. The phone woman could not tell me what the part was or any additional information. Apparently, the new guy they sent out for this mysterious "part" told me it was a breaker that needed to be changed (to a smaller one). They failed to communicate this to me, but fine. Then, this guy goes to put in the breaker and tells me I am missing a heat kit. So they installed a new AC without heat and didn't want to tell me this?! Apparently, the part "was backordered" but they scrambled to find this part right after he noticed and easily got one. If they knew, they could've found this part weeks ago. I don't think anyone noticed. They gave me half an AC that I paid fully for and I wouldn't have known. Woman on phone was rude and short, and I did not appreciate being left out of everything."

"Sending a salesman to every call is unnerving. It sends the message that sales are the big focus rather than excellent service. The maintenance call was another sales gimmick. Horrible. The service seems fine but the focus on sales eclipses that. I paid for the year in advance and wish I had not. My husband and I will not recommend this company to anyone and we will not be renewing our membership when this one concludes."

"Too early to tell. We are new, this our first call. Communications problems between Techs and sales and scheduling."

"Service Experts had always treated me well. That is why I continue to use their maintenance service"

"They were right on top of it when my a/c wasnt working proerly."

"The guys were very good"

"Always great service and advise"

"The guys are very knowledgeable and friendly. Give you lots of options. I had the entire AC unit replaced and loved the advantage option and payment plan."

"Weve used company since 2004 and have had great service. We always as for Jimmy. Hes the best."

"Arrived within the time frame promised. Knowledgeable technicians."

"Showed up on time and did a great job"

"They were prompt Answering my request and followed up by calling later."

"I liked Jason. He is the man I would recommend. Someone who speaks less, and does the job."

"Did the work I asked for"

"The air technician never fixed my air conditioner . The sales man tried to sell me a new air conditioner . My air conditioner is only 7 years old . They told me it would be 2 thousand to fix it . The next day I had a different company come out . He fixed it and it cost 500 . Your company unblugged the switch unit . Thats why I keep getting major water in my unit ."

"They always arrive on time and fix the issues"

"Promptness, cordiality, cleanliness, helpfulness"

"Knowledgeable Techs. Arrived within the time promised."

"Jason did all the maintenance as required."

"Whenever I have called Service Experts they were kind and had someone come to the house within the hour!!"

"The technicians that worked on our system were 5 Star. The office was so empathetic to our lack of AC in 90+ temps! The speed in which they completed our need for a new thermostat was greatly appreciated! The only negative comment is the car-like salesmen that was here. His pitch was getting rather annoying especially after both my husband and I said NO to his blue light pitch!!! Couldnt wait for him to leave! I know he is trying to make a buck; but as seniors we are trying to save a buck."

"Service was done very quickly and satisfied,I was informed by the gentleman of everything that was being done."

"Cost/charges are excessive"

"Have had too many problems with recent new install"

"Excellent service"

"Was told that it would only take 5 hours but it took 10"

"Jason went the extra mile to help us."

"I was informed that my AC was beyond repair. When the 2 guys left, I had my AC repaired in less than 30 minutes."

"Jimmy was thorough and professional. See my Google post."

"Got job done ee wanted"

"On time polite work finished in good time."

"Zach was excellent. Very professional, courteous and explained everything clearly to me. Give him highest honors!"

"Service Experts has been very responsive to our A/C needs. I was, though, somewhat surprised that just a month after a routine maintenance call, we had a major, costly drain line blockage to deal with."

"Have ad vantage plan and get good service when needed"

"Because of superior installers,sales offering a great deal and being honest etc. Thank You,Sincerely Mary Allen I am informing friends about your great deal."

"Very professional & on time."

"We had our system serviced on June 15th and on July10th we showed up and the system was flooded with no signs of stopping. ( until we shut it down). It turns out the drain line was plugged because your technician never blew it out when they did the service. It kept flooding because the drain line was poorly designed by another one of your technicians a 2 years ago. It was an accident waiting to happen. The air handlers are on the s3rd floor so we have damage to all 3 floors I. The house! We have to replace floors, walls, doors, baseboard, ceilings its a complete mess! All because your service technician didnt blow out the drain line like he was supposed to."

"Salesman Mark N and svc rep Octavious were Awesome. Extremely knowledgeable and easy to talk too. Installers Darien and Antonio were amazing. They were polite and friendly and kept me updated throughout the day."

"Last hot water heater cost $600. This one $2500! That's obscene!"

"straight forward...asked for line to be vacuumed and if there was a leak, fix it. Said this to person I spoke to at least 3 or 4 times to make sure the service call requirements were understood. of the 2 service techs that came, neither had a vacuum pump nor equipment (i.e. torches or cold leak repair fittings) to facilitate anything asked for. Not really sure what they would keep in those 2 trucks since the above would be a MINIMUM requirement for any competent repair techs."

"Because Jimmy our tech is the best."

"Very Fast Response, and Very quick repair"

"Zack, the technician was the best. Very knowledgeable and very nice. From now on, I would like to have him do all my air conditioning things. And I will make that known when dealing with service experts."

"Not happy with your business model. Upsell, upsell, upsell. I have a 2 and 1/2 year old A/C system still under warranty. Your people tried to convince me that I needed a whole new system @ $145.00 per month for 10 years. That's over $17,000 to replace a 2 and 1/2 year old system. I was quoted almost $1000 to replace just the blower motor and wheel. I was told the motor was on backorder and would take a week or two to be available. But if I bought a whole new system it could be installed right away. So I called another A/C company for a second opinion. They were able to do the motor and wheel replacement for about 1/2 of your price. And they sourced the motor and wheel THAT SAME DAY. Honestly, I can't trust ANYTHING your people say."

"My equipment was not operating and not been diagnosed needing a new fan motor and a new capacitor. There became a problem with the original company and I called Service Experts. Zack came out kinda late in the evening, 8:00 and stayed looking everything over and said that he would contact me in the morning. He did and came over with technician,Wade. Upon looking at my unit it was determined I only required a new capacitor. Honesty speaks volumes and so does word of mouth as I have passed this information on to three other households already (they each are currently with the first company)"

"Great customer service"

"Because you are so far away..could present some problems.."

"I did not like it"

"They are competent and good workers"

"Very happy with the service received!"

"I was very pleased and have been for many years. They took care of my problem asap."

"Service was excellent. Kyle arrived early and worked quickly. He did a thorough check and clean of the system as well as taking care of the problem."

"Jimmy, the technician provides excellent service and he has the knowledge to take care of our a/c equipment effeciently."

"Jimmy was great!"

"Technicians are always on time, professional, and through."

"Cole is very knowledgeable"

"Zach was quick, efficient and respectful."

"On time & very friendly & professional"

"Always professional"

"The technicians are always very helpful and look for ways to provide the best service. The salesmen twice that have been to my house have been very sexist, do not explain what I am paying for and you can definitely tell they are just trying to sell you items, not personable or doing the best for the customer just selling for them."

"Good response on phone. Good set up for repair"

"prompt, friendly, good explanations"

"Very professional and prompt."

"The sales guy sent us always way overselling and pushy."

"Competent tech-savvy. Explained everything they were doing in terms I could understand. Answered all questions."

"The tech know what to do to fix problems"

"Kudos to the office and technicians for handling my emergency service. I was on a cruise when pet sitter noticed air was not working. My daughter called Service Experts and they came that very day and fixed the problem. No charge! Great service and communication."

"Advantage Plan is a great way to make sure your AC system is always at its best."

"It seems that "problems" were not true"

"Because you asked for it!"

"Cole and John did an extremely thorough job. They inspire complete confidence."

"They are very professional."

"Not fixed"

"Service Experts has been there for me whenever I need help. Lately, it seems the up sell may be happening? I trust what needs to be done is being done on my service dates and I don't need more than that. I'm learning as well about Florida's weather and my own system. Thank you."

"A system that is only 16 months old took 4 full days at 92 degree heat to reactivate"

"hate that when asking for service you always send a sales person - sick of it"

"tech said we had no coolant and it was full..."

"Knowledgeable but too expensive"

"Professional, thorough, and on time. Thank you!"

"On going issue with the condensation drain since installation last May"

"Salesman & installers were knowledgeable, and customer friendly."

"Because the unit was rusted and needed to be replaced."

"All the tecks have done a good job keeping this lemon Lenox Ac running. Today after 8 years and a ten year warr parts and labor i have no ac. I am on my second coil, blower, etc and now no parts. The sales rep offered me no discount if i paid cash for a new unit. I will tell all my friends in Naples and social med. never buy a Lenox from service experts. The tecks have made dozens of visits to my home and it has been serviced twice a year and it still totally dead."

"Good service"

"Polite, clean, knowledgeable, on-time."

"It was fast. well done and works."

"tech explained our options...respected our choice"

"Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."

"This was the 3rd visit in several weeks A repair of 1 System, Installation of a New Advantage System and the Maintenance Service for the 1st System. Neither of the 1st Repair or New System actually worked and you had to come back (Cole) and fix both. Not good!!!!!!."

"On time. Good communication. Professional"

"Octavius and Mark were both very friendly, professional and not pushy. They informed me about my system in a way I could easily understand."

"Thermostat went out. Not covered under warranty Cost $1,000 We have two zones. Thermostat came in and the second zone was not compatible For this thermostat?? I told them we had two zones, Your company put the second zone??? I dont think we should have to pay for the chip!!"

"waste of time"

"Jimmy is the best!"

"3 technician came to my home, all were super nice. Unfortunately the first 2 guys were able to program the monitor and it kept malfunctioning. The 3 rd guy came and replaced the monitor and got the system working efficiently."

"Both men were polite and very clean"

"Very professional maintenance service."

"Octavios was very knowledgeable and had our thermostat linked to the internet quickly. He was friendly and even showed me a feature that I wasnt using."

"Kyle was great. He was very professional and helpful. He called me ahead of time to inform me of his ETA, and did a great job with the system maintenance. Can I request him next time?"

"I don't know"

"New unit 15 mos ago is performing great"

"Friendly service guys. They do a good job"

"Excellent service and communication"

"The 2 techs, especially Jimmy, were great. Polite, professional, VERY competent."

"Horrible service! Poor communication of the staff and the office and workers showing up late, not having the necessary ladder and then wasting time instead of addressing the problem. The office then told me they would have a tech out soon when they freed up from another assignment. Four hours later, a different tech showed up and STILL DID NOT HAVE THE NECESSARY LADDER. and then wanted to charge us $149 for a chemical cleaning of the blockage. First, I would have thought this was part of the service agreement and, if not, $149 for small amount of chemicals is ABSURD. Based on all this frustration and aggravation, I am considering changing service providers when my agreement expires in the Spring"

"Tech Darien Willis was outstanding."

"I like the way the condo feels and smells now"

"The crew had a difficult job and got it done!"

"The Service Experts technician was on time, was very knowledgeable, and took completely took care of the problem. We are very happy with the service provided."

"The techs were very friendly and gave tips as to the care of a/c"

"We had to reschedule your techs arrival time due to van problems."

"Jason and Anthony were both polite and efficient."

"Technician great but 3 hours after appointment window"

"Tried to pressure me to spend $21k on a whole new system even though it wasn't needed."

"Octavius and Mark were clear, complete and concise."

"Service was expedited as needed due to air conditioner failure and age. The service provided was extremely thorough with much attention to detail. Mark N., his partner, Darien W. and John R. all worked relentlessly to get everything up and running for me in an extremely professional manner."

"Both guys were awesome and clearly knew what they were doing!"

"Did a good job"

"KYLE the tech did an a great job servicing my unit as requested. Fine young gentleman. The sales rep went from the date on unit and said it all needed replaced. Like a bald tire about to have a blow out!!! NOT true as I had it checked out the very next day and it is all working fine. Does NOT need replaced. If the problem was bad last year why did the previous owner NOT have to replace. Will NOT be using you services ever again. The advantage Plus plan may sound good to some but its NOT a good deal when you pay $15,000 to $22,000 . That is what the $183.99 adds up to in 7-10 years. I just replaced a unit in WV for full house for $10,000"

"Jimmy is my favorite"

"Very polite and my air has been running well."

"The tech was very nice and focused"

"The last two technicians were excellent. I cannot say the same for the initial A/C installer. The last two techs fixed those things that were omitted by the installer."

"On time, competent, thorough & friendly"

"Knowledgeable"

"The technician carefully explained each step in his process, including checking the UV bulb which had been disconnected."

"Very professional, knowledgeable expert/"

"Professionalism, interested in our wellbeing."

"Apparently it was a tough job, but your people persisted and solved the problem. I was, though, very surprised by the high cost ($500+ to clear blocked drain line)."

"Technician was on time. Good communicators. Respectful & knowledgeable."

"Air conditioner still runs constantly and never catches up with the outside temperature and in the cccoer months we have the same problem with not enough heat. This A/c is not working and I want it replaced. Last month my electric bill was almost double the regluar amount due to excess amount of the unit running with little effect. PLEASE COME AND REPLACE IT."

"My only complaint was with Chris in the billing department. I phoned 2 days in a row and never got a return call. Jeff the young man that scheduled the appointment and Mike our repairman were stellar!"

"Ask salesman for quote on new system. Never got back to me. Enough said"

"Jimmy was efficient, polite and explained the scope of the work he completed."

"Overall, I was very dissatisfied with your service as I needed to call technicians back 4 times (3 different technicians, as one came twice). I said from the first time I called that we thought the problem was with the thermostat since it kept disconnecting from the internet causing the unit to run as it thought the temperature in the house was warmer than it was, but apparently only until the 3rd technician did they agree. The first technician said there was nothing wrong, when clearly there was, so we had to immediately call to have someone come out again. Jimmy, the 2nd technician found that a capacitor was bad which he fixed, but that turned out not to be the only problem, as I told him it didn't explain the internet issue. We then had a 3rd technician come and after we explained everything again, he agreed that the thermostat was most likely the problem. But now we had to wait until you got a new thermostat from Lennox and then install it, when it could have been done the first time we called. Because of this, I am sure my FP&L bill will be exorbitant since I had to keep the unit running while we waited for each technician to come out (because if we reset the system with the breaker, the problem would go away for a couple of days and you wouldn't be able to make a diagnosis) and then we had to wait a couple of days for a new thermostat. You were very responsive to getting technicians out quickly, and Jimmy was very helpful by finding the bad capacitor and then later explaining features of the new thermostat which he installed, but overall it was a very frustrating experience."

"Austin very friendly and serviced us well"

"Adam and his team was excellent. They did fantastic job."

"Service people were great, very responsive, disappointed with service agreement does not cover IV bulb replacement"

"Technician showed up on time and gave a call before his arrival. Technician was pleasant and informative. Also signed me up for future maintenance."

"Efficient snd okeasant"

"Provided good summary of current equipment problem and both repair and new program content and pricing."

"Knowledgeable & efficient without being pushy"

"My technicians were polite and professional and answered all of my questions"

"They worked hard and stayed until it was done."

"Did a very good job!"

"The techs were here quick and had it under control in a timely fashion!"

"Aggressive salesman tried to sell me a new 10k a/c unit I didnt need when all that was wrong was a blocked drianage pipe. Very common"

"Jimmy did a great job."

"I thought Jason was very professional. I did notice that he failed to turn the UV lights back on in one unit. What I did not appreciate was your sending a salesman with the tech when only a tech was requested."

"Polite and knowledgeable tech"

"Due to Ronnies excellent knowledge"

"The service person"

"The guys were great. Professional & helpful"

"I was told my fluid level was low & that indicated a leak somewhere. The low level was not replenished. I was told they would not do that because it would be a waste because of the leak. I feel that this really put me at a disadvantage in my effort to extend my A/C as long as possible. I don't expect you to refill the fluid daily,weekly or even monthly. But I do expect the level to be checked during my twice yearly inspection & for the fluid level to be added to at that time. At this point I feel that I'm being railroaded into eventually needing to replace my entire A/C system. My system is 7-8 yrs. old and was bought & installed by you. I have consistently bought your maintenance program for twice a year inspections."

"Kyle was informative and eficient during a maintenance call. Also had a sales call and found both Mark and Octavius to be knowledgeable. Thanks!"

"Pleasant , professional and solved our problem"

"JASON IS AN EXCELLENT TECHNICIAN."

"Mike identified the problem very quickly .And he was very nice and friendly."

"Kyle was great! He was thorough, explained his process to me and even cleaned up the loose insulation that fell out gNome other tech has ever bothered to do this)."

"The two people who came were friendly, courteous, professional, and happy to explain things and answer my questions."

"Technician was knowledgeable"

"Tech Jimmy was great. polite and had the answers with the solutions"

"Both times maintenance men have come out they have had to come back to fix issues"

"He was on time and did what was needed."

"I observed his work. He worked thru a process which gave me confidence he was not skipping steps."

"technician was great. Sales person was horrific - double booked my appointment, lied about timing, physically touched me , had to wash his hands twice in my home. Was sappy solicitous to me when I called him on his behaviors- it was a nitemare. On top of it I had to write a check and never got appropriate paperwork for maintenance completed."

"Prompt, courteous, efficent"

"The two servicemen made our emergency call in less than an hour."

"Mark was very helpful"

"Very professional technician, Darien Willis"

"All of the technicians Daren, John, Antonio, Mike and a new technician in training, that came to install the new units were very professional helpful in explaining everything, and considerate."

"Jimmy and Kyle (separate visits) both did a good job...they are personable, courteous and helpful."

"I have been with your company going on 30 years & have found the service people friendly,courtious & knowledgeable."

"Adam and Austin (A&A team) explained everything that was going to be done. They were very professional and nice."

"On time service call."

"Very professional"

"The job got done"

"Kyle was pleasant and efficient. He did his job quickly."

"I felt they responded quickly and thankfully kept sending technicians until they sent Jimmy to get the job done."

"No problems to talk about"

"Robert came in and addressed my problem asap. Put in the new filters and was very efficient. Thank you."

"Still not working, missing part"

"Octavous was quick, polite, and very efficient"

"Because the tech took the time to explain the thermostat"

"The service person Jimmy is just the best."

"Very efficient and fast installation. No mess and took preventive measures not to make a mess. Great job!"

"Knowledge of staff"

"Technician is accompanied by sales"

"Jason got the job done!"

"James was able to recognize our problem quickly. He showed us that we had a second circuit breaker in our attic and that was preventing the a/c getting power. Many thanks."

"Robert G was very conscientious and did a great job replacing the condenser motor."

"Darien went way out of his way to find a leak in my compressor when he installed a new water heater. He went back to Naples for a new part and it is all great now. An hours job took him almost 3/4 day. He is an asset to your company!"

"Very expensive EAC filters ordered. Hope they do reduce allergens and dust."

"great job as always"

"Very professional, friendly, cared about what they were doing. Helpful with questions I had. Let me know when they were coming."

"Robert Getchell was prompt, friendly, and I would like him to come back to service my unit."

"Very polite, patient, and helpful. Thank you all so much."

"He was very knowledgeable and friendly."

"This particular service call was our 5th person to work on this problem with our Fujitsu split system that is not yet 3 years old. He was amazingly thorough, patient and knowledgeable. But you all should have sent the knowledgeable person first. What would have happened if you have ordered the control panel that the second call said we needed when Jimmy decided it was a completely different part we needed. Plus we have no idea how much the labor will be. We were told $700 for the control panel which is ridiculous for a system we use part time and is only 3 years old. It was your company that convinced us to install the Fujitsu not explaining that it might be hard to get parts and their technicians were not well trained for it. PLEASE NOTE THAT JIMMY WAS AMAZING. HE IS NOT THE REASON FOR THE LOWER SCORES. IF YOU HAD NOT DECIDED TO SEND HIM BEFORE GOING WITH THE OTHER TECHNICIAN'S RECOMMEDATIONS THEN MY SCORE WOULD HAVE BEEN CONSIDERABLY LOWER. Everyone was very nice and respectful."

"The technician was great. Lennox has let me down and has turned me away from this brand"

"not happy with service"

"The two men doing the job made sure that everything was done right."

"Very efficient"

"Honest, thorough, professional and very cordial."

"jimmy did a great job. On time. Really knew his job. Very polite."

"I requested a new water heater on the phone with Dee and Jennifer who are both extremely kind and accommodating. Austin and Todd installed the new 50 gallon water heater in my home today and did a great job. Austin was very professional and respectful of our home. Thank you."

"The technicians were extremely helpful and based on comments we made, provided great service."

"The two technicians that performed my removal and install were absolutely amazing. They explained all the steps to me from start to finish. They worked perfficently to meet our needs as the home owner. I would 110% recommend the both of them to anyone who needs air service completed. The Service Experts experience was absolutely great, thanks!"

"Very little details on what was included in the estimate ; Price was very higher then others"

"These guys were the best. Auston was the best tech so far."

"Very polite and also very tidy."

"Professional, polite and worked the whole time. But could have run the system once the duct work was complete to make sure all settings were correct. We had to do that and make adjustments ourselves."

"Octaviius seemed to really know his work. Alll went well. Hope to have him return to checking our A/C again. Question the salesperson with him since he "checked" our hot water heater without permission."

"they answered my questions and worked efficently"

"Octavious and Mark N arrived a little late but they had notified me that they were running late and made the new time, so that was fine. They were both friendly and knowledgeable and went right to work. They answered all my questions and explained their inspection process. All told it was a great visit and we can rest easy now that our system passed all requirements."

"They went the extra mile to make this a safe installation for my health needs."

"The guys (Gary and Kyle?) were very knowledgeable and friendly. Recommended things to watch for and potentially replace in the future. Let me know everything they were doing."

"The service personnel retuned my call in most reasonable time considering that the day was filled with extreme weather. Although the problem was not a plugged drainage line. They helped me to understand what the problem could be and their direction led me to the right service people. Thank you for that."

"Very professional Extremely knowledgeable servicemen Polite and courteous"

"Super service"

"Great service and service information"