Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.5/5 stars based on 2,700 Reviews
russell K.
naples, florida
thomas E.
naples, florida
"Professional, thorough, recommended enhancements"
lloyd L.
north fort myers, florida
"Very nice"
pat D.
estero, florida
"great guy. He caught us at a bad time, and it was difficult for us to understand all that he was "finding" and again what he was trying to sell us."
john A.
north fort myers, florida
"Discovered that tech did NOT check drain areas. Two have NEVER been permanent attached when installed as discovered by Wilson Plumbing. Expect it to be accomplished NOW."
robert M.
naples, florida
meredith W.
naples, florida
"There was no solution to my problem"
bob T.
estero, florida
leonard J.
naples, florida
"Jimmy is great"
larry M.
ft myers, florida
"because Jimmy is the BEST"
bob D.
fort myers, florida
rodger F.
cape coral, florida
"Very efficient"
jerry B.
fort myers, florida
anthony N.
naples, florida
sharon C.
ft myers, florida
"polite, courteous, punctual"
bryan S.
fort meyers, florida
larry C.
ft myers, florida
"We had an electrical problem with a breaker & the handler. We were able to get our electrician to come over. Sam waited patiently for an hour until the electrician came and fixed the problem. Sam worked overtime to make sure our furnace was working properly. Kudos to Sam for his professionalism."
emma C.
cape coral, florida
"Knowledgable, Professional and kind."
ann J.
naples, florida
"Funny every time someone comes out to my house for service I need $1,000's of repairs...or I'm told I should just but a new air conditioner for $6,700. Had them at my house 5 mo earlier to have $4,000 of work done - the guy that was just at my house had no record of that?? Will never go back"
david daugherty D.
naples, florida
bob M.
naples, florida
"After two techs told Id we had no problem, Sam took the time to determine that we had a faulty thermostat. If not for him wed be former customers."
pat R.
bonita springs, florida
"Miss Mike Stack. Octavius is pleasant and seemed to do a good job. He had another gentleman with him who did most of the talking. At one point that gentleman started talking about replacing coils on our systems which were installed in 2018. Did not like him already talking about replacing items on a new system. That's over doing the sales job. Mike Stack never did that. If over selling continues we will not stay with Service Experts."
donna H.
estero, florida
"Friendly, professional, timely service."
bruce M.
marco island, florida
kenneth Q.
naples, florida
george gilbert G.
naples, florida
"tech left the outside breaker off and cover in the up position. I had to figure out why no air conditioning on my own."
bob T.
estero, florida
"Excellent service. He explained everything."
garry K.
ft myers beach, florida
"Professional and thorough"
geraldine G.
immokalee, florida
don M.
cape coral, florida
ardis S.
bonita springs, florida
"The job is not yet completed."
howard P.
ft myers, florida
"The Sales Person Alston was personable and efficient ...Courteous and informative The Technician Darien was professional, courteous, friendly and was neat and clean in the installation of the water Heater"
guy D.
naples, florida
"On time, neat, thorough, personable, no hard sell."
danny G.
cape coral, florida
"He very clean and does a great job ????"
ms. lyon L.
naples, florida
"Your company has always had my back, for the last 15 or 20 years. Many thanks for your great service work."
mr ramos R.
north fort myers, florida
"The tech aside from being very polite was confident on what he was doing even when I was concerned that he wouldnt have enough daylight to complete the job on time. Excellent work in quick time"
walter H.
n ft. myers, florida
"First off, he was early . . very professional and friendly . . and he did a great job!"
emma L.
fort myers, florida
saja B.
bonita springs, florida
"Polite prompt service"
mark S.
naples, florida
"issues have been resolved"
joan M.
bonita springs, florida
maria M.
naples, florida
bob M.
naples, florida
"Havent got back to me with date to install filter system"
cleatus F.
n ft myers, florida
"They did a thoroug job."
tony P.
naples, florida
"Efficient and professional maintenance visit"
howard K.
naples, florida
dr mair M.
bonita springs, florida
"The"
edward holden H.
naples, florida
diana S.
cape coral, florida
"So far, so good. But just felt there was a bit of indifferent attitude. Also found after they left that my folding step ladder was still open - in front of the side door - which I then found was unlocked (I never leave it unlocked) - the A/C unit is right outside that door, so I don't mind they used it - just leave things as you find them. The new system is different and I'm trying to get used to it - no one warned me about some of the "idiocyncrasies" so I'm learning as I go."
dan F.
naples, florida
"Your staff is always courteous, professional & knowledgeable"
walter J.
ft myers, florida
"Timely friendly service!"
walter J.
ft myers, florida
"Timely friendly service!"
spiridon S.
naples, florida
"prompt, courteous, & thorough"
ron B.
sanibel, florida
"tech came out with sales guy and tried to up sale me the whole time. Said I needed a new system and the the system was full of anti microbial growth. That it was about the worst he had even seen and 9 on a scale of 10. I paid for an air quality test from a mold inspector and only had one typical level common non toxic mold."
brenda K.
naples, florida
nancy P.
ft myers, florida
roberta M.
n ft myers, florida
"We are renting the unit ???"
carl E.
bonita springs, florida
"Timely, professional."
gary L.
fort myers, florida
"Great customer service !"
ned G.
naples, florida
"Your technician knew the thermostat and explained how to change settings when we wanted to."
william N.
naples, florida
"I hesitate providing "excellent" ratings when I haven't been able to verify the performance of the installed equipment although the installation was efficient and professional."
dolores A.
bokeelia, florida
"I was very well satisfied with my service from the a//c representative. I had a problem with the Advantage Program representative. He did not represent fully the costs of a 50 gallon water heater. After I signed a contact for a $33.00 per month payment for 10 years, and the reps had left, I ran the figures and realized I would be paying over $2,300 for 10 years for a water heater. I also noticed the water heater was leased, so I assume after 10 years I do not own the water heater. I immediately called the representative and cancelled the contract. I was told to download a cancellation page from the agreement and mail it to a Texas address. I took the cancellation notification to the post office the same day and spent almost $7.00 sending it registered mail, return receipt requested. The next day I decided to call the local Service Experts Office and cancel again as I wasn't sure my mailed cancellation would arrive within the three day business restriction. I told the young lady I talked to that I wanted to cancel and why, and I also told her that a big spot was in the street from their parked vehicle and had run down my driveway into a swale and left a large blochy spot. A gentleman called me back and I explained the situation. He said they never park their vehicles in the driveway and I told him that it was in the street but had run down from the street into my swale. I don't know if anyone came out to check it or not, but the street spot, long line and spot in the swale are snow white and look awful. I live in a very nice neighborhood, and it is very noticeable. I have been with your company for over 30 years and this is the first time something like this has happened."
mitchell C.
sanibel, florida
tomas F.
sanibel, florida
"In extreme heat we had to wait two weeks for the installation of a thermostat."
william D.
ft myers, florida
"Sam Bell was awesome! Our Lenox A/C was installed by Service Experts in March 2020. When we arrived from RI on 11-17-2020 our A/C was not working. Sam Bell, after doing a number of tests found the problem was in the copper line. We are awaiting to receive authorization from our condo association to repair this."
donna G.
n ft myers, florida
"Incident earlier in the day apparently had corrected itself but technician still checked out controls and relays to ensure all was ok."
shirley S.
n ft myers, florida
diana S.
cape coral, florida
"When he told me how much for the diagnostics etc. he recommended - I was in shock, and unhappy. He quickly dropped it and proceeded to just write up the list of issues - so now I will have to pay for another service call for the UV bulb. I have faithfully had maintenance every 6 months. The age listed on his report is 3 years - THIS IS RIDICULOUS! Drain pan has been replaced - but now there's bacteria/rust - is that normal?"
marilyn S.
naples, florida
james taddei T.
marco island, florida
john L.
naples, florida
dona R.
ft myers, florida
"Your service people are always reliable. I wish Salespeople would NOT come with."
jack M.
bonita springs, florida
robert C.
naples, florida
"I have a contract with you that is fully paid and your technicians refused to recognize it."
leah S.
naples, florida
lawrence L.
fort myers, florida
mr morrison M.
bonita springs, florida
donald S.
ft myers, florida
barbara W.
naples, florida
andy V.
naples, florida
"Informed us to reschedule due to stormy weather to assure safety"
robert M.
naples, florida
don J.
naples, florida
edward eastwood E.
marco island, florida
"Always happy to get Jimmy to service our unit. Know when he shows up everything will be done right."
mrs kelber K.
marco island, florida
"I was scheduled to have Jimmy as my technician and it was not him. And I am getting tired of getting a sales pitch every time they come out to service my AC"
larry T.
marco island, florida
mary G.
north fort myers, florida
"Ronny I have known for several years! He knows my machines and he takes good care of them. He is the best!"
gary K.
naples, florida
"I originally called for my 1st service on their special price Dina I agreed to a one year commitment but 2 more additional services. They came the other day and completed their 1st additional service and said that the service contract was now completed I said there was one more service I should be available for they said no the 1st service you caught was included with my contract that means set up paying $39.99 for the 1st service I paid a lot more money for to services on no longer Will no longer deal with this company trying to cheat people out of money"
barbara S.
naples, florida
"The line inside the house was blocked and he worked very hard and long to get it unblocked."
edward eastwood E.
marco island, florida
"Jimmy always does an exceptional job and we are always pleased."
cindy C.
fort myers, florida
janet V.
n naples, florida
"Service people arrived in a timely manner within the promised time window. They were polite and did a great job."
caren S.
naples, florida
"Quick Response time when air was not working."
len P.
naples, florida
beatriz M.
fort myers, florida
"Satisfaction guaranteed."
william G.
naples, florida
"Jimmy diagnosed the problem of crossed wire connection immediately upon opening the compressor and was patient and thorough in explaining and efficient in setting up the new touchscreen."
john M.
naples, florida
"Cole fixed the problem and he seems very professional. We were very pleased."
gordon B.
fort myers, florida
mark S.
naples, florida
"Pretty happy camper"
nick C.
fort myers, florida
"They came to fix my problem right away it took a week but they fixed it"
joy M.
punta gorda, florida
"Courteous technition"
pam K.
cape coral, florida
donald H.
estero, florida
michael emery E.
bonita springs, florida
"Very through and competent"
john B.
bonita springs, florida
denis D.
fort myers, florida
timothy M.
bonita springs, florida
"It got fixed. We were not there when it was fixed as this is our Florida condo. We were in Indianapolis where we live off season."
donna B.
ft myers, florida
"I was out of town, my son at home. Jimmy took the time to call & explain the service maintenance call. Stephanie also followed up with a question in a prompt & courteous manner"
gerald A.
naples, florida
"Nick came with Jimmy for our maintenance. He was trying to sell us a new ac. Ours is only 4 years old. In the end it was a 10 year deal which came to almost $20,000 for this deal. What deal. Come on guys. As customers for over 16 years we were more than annoyed by this guy trying to sell us the great deal. Same on you."
gonzalo M.
naples, florida
"System was serviced but apparently the duct work needs replacement"
barbara B.
bonita springs, florida
"My concerns were addressed and solved."
james M.
naples, florida
"The previous service agent did a poor job checking the return filters and told we our pressure was a bad ratio and needed a new valve. The truth is the pressure differentiation likely was from filthy filter. They have never checked the filter in the previous service calls also."
archie S.
n fort myers, florida
charles G.
ft myers, florida
"He knew what to do. He was very professional. He answered any questions we had. Please send him back anytime we have a problem."
juanita L.
ft myers, florida
"Problem fixed!"
anthony N.
ft. myers, florida
salvatore R.
naples, florida
mark P.
lehigh acres, florida
"We keep having a recurring problem that is still not fixed, I asked to have a supervisor to call me."
cindy B.
cape coral, florida
"Bill is always very nice and efficient. And, we can have generic conversations."
david long L.
naples, florida
"Problem not solved."
john harkins H.
naples, florida
tiffany A.
north port, florida
"Excellent timely service"
jimmy C.
fort myers, florida
"Service was very good."
emma L.
fort myers, florida
"He. Came in and as soon as I explained the problem and showed him he knew exactly what was wrong."
mr. blatter B.
estero, florida
"We don't like having a salesman come with the technician each visit. We also don't like feeling that we are being sold. The pressure to sign up for the 7 year contract was too much, and the prices of your units are too high, even when provided a range of options."
annie C.
cape coral, florida
"I got a quick response and Aaron was always available and accomodating."
cherie B.
estero, florida
"Very professional & personable. Told us exactly what was done."
t brown B.
marco island, florida
"The issue did not get fixed...the technicians said everything checked out and admittedly said they dont work on water cooled a/c often and dont stock the parts on the truck. One hour later same issue with a/c turning off and called Condee. They said the machines have a code you read and it took him 15 minutes to flush the drain. Issue fixed. So I paid service experts for nothing and said new system would be 13k. I asked Condee about that price and he said their cost would not be half that."
tresa H.
ft myers, florida
"The tech was friendly, answered all of my questions and was right on time. He did a great job."
robert R.
fort myers, florida
vincent O.
naples, florida
"Good service"
gerald A.
naples, florida
"Tech came at 9pm did a great job and got our ac running again. It was just a clogged outside drain."
irvin D.
naples, florida
david daugherty D.
naples, florida
"very efficient and on time."
david S.
north fort myers, florida
"The first thing is my a.c. Is not working, I need a tech not tech and salesman who tries to sell me everything.they were more worried about telling me how dirty my system was than diagnosing problem. Then quoting me 1400 for a job I got done for 500"
james E.
naples, florida
miriam elliott E.
cape coral, florida
"Salesman and tech were nice but they lied when they said that it was against the law to charge old air systems with R22! Only took 2 calls to find companies that still service old systems!"
brenda K.
naples, florida
dick C.
naples, florida
"Jimmy listened to the problem we were having. Diagnosed the issue and thoroughly cleaned and disinfected our drain line. The ac is now running. Thanks Jimmy!"
paul ter mainous M.
ft myers, florida
joyce T.
fort myers, florida
hector F.
lehigh acres, florida
mark R.
estero, florida
rick B.
cape coral, florida
"They openly diagnosed wrong problem. Lied to keep and quoted an outrageous price for service. Anothet service technician replaced fan motor that was bad and system worked, nothing was impacted as your people said."
john harkins H.
naples, florida
judith T.
bonita springs, florida
brianna C.
cape coral, florida
"Technician left my thermostat set to 69 degrees. (My unit can't handle that, the best it could do in the intense Florida heat was keep my house at 75.) Unfortunately, no one noticed until I got home from work several hours later. So, my electricity was being overused and my unit overworked which resulted in my pan being full of water. Because of that, the air stopped working briefly and my house was 80 degrees for about an hour until I was able to get the pan drained. Also was quoted $1200 for some needed maintanence and a friend/ HVAC contractor of mine literally laughed at the estimate. He said what you quoted us was a complete ripoff."
daniel S.
cape coral, florida
charles B.
naples, florida
bill W.
naples, florida
"Filters were ordered in a timely manner. Technician took extra care to place filters in a plastic bag to prevent them from getting wet as he had to leave them outside."
james W.
ft myers, florida
"Everyone did a great job."
frederick E.
fort myers, florida
"Professional service"
mark S.
naples, florida
"ASSESSED PROBLEM AND REPLACED OUTSIDE LINE CUT BY LANDSCAPER EARLIER ON FRIDAY"
anthony N.
naples, florida
"Great after hours service"
steven L.
fort myers, florida
"They did good."
david parsons P.
naples, florida
"This is not a rating on an individual technician it is on your company as a whole. We have paid you for years to service our systems. We now find that one system has deteriorated to the point where you recommend replacement of an entire duct system. This was not brought to our attention until the system was damaged to the point of creating water damage to interior ceilings. I am told that the duct system was undersized from the get go. You have serviced the system for many many years without telling us that."
terry M.
estero, florida
dr mair M.
bonita springs, florida
"He checked the unit all over and got the AC back on. He explained to our home watch person what to do if it happened again."
mark P.
lehigh acres, florida
"Very helpful and professional"
james N.
naples, florida
megan B.
bonita springs, florida
"Great quality and hard worker. Timely manner and got the job done - exceeded expectations. Very friendly and professional."
silver rv resort R.
naples, florida
edwin F.
fort meyers, florida
"I have used them before to install another AC for me. I was quite satisfied with their work and the timely service that I decided to used them again."
meredith W.
naples, florida
mike S.
fort myers, florida
dennis lee L.
naples, florida
dan&joann M.
ft myers, florida
chandra P.
naples, florida
"Came 3 hours earlier than expected! Which was great!"
stuart W.
bonita springs, florida
"Was very pleased with the covid precautions. Technician wore protective mask while doing the maintenance and kept a good distance when talking. He provided us with the filters and UV bulbs which we had prepaid on our last maintenance but never received."
dick L.
ft myers, florida
"Diagnosed problem quickly and corrected it right away."
melinda P.
fort myers, florida
"my a/c guy was great, he deserves a 10. but apparently i was 2lbs low on freon with a pretty new a/c system. he said parts are still warranted but wouldnt that also mean the loss of freon is the failed parts fault and not mine? as a mechanic we dont charge the customer again for the lost freon if they return after their a/c was just repaired. maybe i dont understand. my bill hurt to look at"
john M.
naples, florida
"ON TIME QUICK HARD WORKING"
bill W.
naples, florida
"Jason was very knowledgeable and and experienced in all aspects of my HVAC System. Performed a very complete service along with providing information to get the most out of my system"
john P.
fort myers, florida
sharon C.
ft myers, florida
"very polite, friendly and knowledgeable"
david long L.
naples, florida
"Solved my problems."
mr dobos D.
fort myers, florida
gary W.
estero, florida
"Technician was extremely professional. Outstanding job"
paul S.
fort myers, florida
"The technician was very professional."
randall L.
cape coral, florida
"Applied a defective piece of equipment causing damage. Work is sub standard. I asked for a call from management in which I never received"
dan F.
naples, florida
"Ronnie is professional, friendly and very thorough."
judy J.
lehigh acres, florida
"Tech was on time, polite and did the work in a timely manner and advised me when he finished the job"
jean E.
ft myers, florida
rodger F.
cape coral, florida
judith T.
bonita springs, florida
"Very professional."
ms alex A.
sarasota, florida
"Had an issue with the filters..Service Xperts ordered the wrong size..Mike seemed to take care of the situation..ordered the correct size..I hope so.. I have had trouble before with the filters..time will tell..."
margaret N.
fort myers, florida
"My Lennox AC system was installed by Service Experts in 2015. In 1016 a humidistat was installed to prevent moisture from building up in the condo."ON" He said O either keep it at "ON" or disconnect it, because this Lennox AC should not have a humidistat. Why was the humididstat installed in 2016 if not needed and why is there an issue no- after 4 years? ."
janet S.
fort myers, florida
anthony N.
naples, florida
terry M.
estero, florida
"Very friendly communitious and did a good job."
nicolaci P.
ft myers, florida
"Very conciencious and courteous"
donna G.
n ft myers, florida
"I always get great service from Jimmy.That is why I will only have him service my unit. He is very friendly and knowledgable. Don't loose him."
john B.
marco island, florida
"Jimmy is always cheerful and helpful."
gerard K.
bonita springs, florida
dave F.
naples, florida
gerald J.
marco island, florida
"careful and did the job well"
jack M.
naples, florida
don M.
estero, florida
"Jimmy, was very courteous and after explaining the problem to him, he was rather sure what caused the issue with the A/C unit. After doing some testing, he was right and fixed the problem. If it had not started too rain he would have completed the repair more quickly. He was very professional and explain everything to us."
dick L.
ft myers, florida
tim K.
ft myers, florida
guy D.
naples, florida
"As part of my annual maintenance plan, for the 2nd of two visits I asked via the chat room for a technician to do an exterior inspection of my system only, for no one is presently living in the condo, which I repeated. I then asked to have the technician to leave a report of his findings in my door. I then get a call the day of that a technician will arrive soon and was asked if anyone will be there. I again said that no one will be there and that it is an exterior inspection only!!! Then I get a call from the technician that he is 20 minutes out. Then I get a second message saying that no one is at home. After all this I called and complained that no one is listening and paying attention to my instructions. I went over the entire debacle with a service consultant and she recommended I get an email of the report. She then said that she would email the report along with the invoice. I said, "NO", it is part of my annual maintenance contract. It is now 4 days later and I still don't have a report of the inspection. Looks like I need to look for a company that can actually follow simple instructions. Wouldn't you say?"
jenny B.
fort myers, florida
"Jason arrived right on time and was excellent. He had been six months ago and I want him every time!"
david long L.
naples, florida
arthur A.
cape coral, florida
"We were not at the house and had the neighbor let the service man in. On Monday they looked and said it was the fan motor-ordered it and put it in the next day. Good service)it was under warrenty)"
jan P.
lehigh acres, florida
john D.
fort myers, florida
"Your cost proposal was very expensive and far exceeded two other proposals I received."
pat R.
bonita springs, florida
"Mike was fine. However, we had specifically requested Mike Stack. we were informed at the last minute that Mike Stack was no longer with Service Experts. Mike Stack has been the primary reason we have remained with Service Experts all these years. We are very disappointed Mike Stack has departed and it will make us consider other providers."
leonard J.
naples, florida
"Jimmy was terrific as usual. On time and knew his job."
bridget B.
fort myers, florida
"Ronnie was professional and explained everything he did."
john L.
naples, florida
"For 16 years they kept us kool"
max P.
naples, florida
"Very professional and timely. Quality work"
richard R.
cape coral, florida
"Too complicated"
richard R.
naples, florida
susan C.
bonita springs, florida
"Very conscientious."
barbara K.
marco island, florida
bill W.
marco island, florida
"Excellent technicians"
wayne H.
naples, florida
"Eddie worked very hard to solve our problem and he did!"
jonathan S.
fort meyers, florida
"I paid $200 and got nothing for it and no recommendation how to create a better HVAC environment. Paid an extra $120 to have the coil cleaned which I found out later was done by the previous owner 3 months ago and she did it herself in 15 min."
anthony M.
fort myers, florida
"Still waiting in filters:/"
jay M.
cape coral, florida
"This was the worst experience. I had an emergency issue with my AC not working after a tech being out 2x in 30 days. They put me on the emergency schedule at 10pm and said I was the next customer in line. No one called or showed up. I called at 130am to check status. I was still next in line. I stayed up all night and no one showed. Called at 645am and was still told I was next in line but they made a set appt at 10am for me. No one showed. Called at 11 and was still told next inline. Finally at 1245pm tech showed. He refused to come inside because though my dogs were gated on the other side of the house, he could still see them. This was the most ridiculous experience I have had. I called another company and they were out in an hour and repaired my AC. I signed up with their maintenance package and I want my maintenance package fully refunded by service experts."
judy J.
lehigh acres, florida
"Very quick service. Salesman and technicians were very nice and provided prompt service."
joan M.
bonita springs, florida
"Service inspection completed in good time, techs. very courteous and helpful"
robert H.
bonita springs, florida
"the response time was decent. by the time the tech arrived the sydtem started to work after checking everything he could not find what caused the problem"
john gast G.
naples, florida
ford dentistry D.
ft myers, florida
"The Maintenance services was scheduled and noone showed up 3 times, I had to call to be told it was moved to the following day even though they confirmed it the day prior. Hope that doesn't happen again."
david long L.
naples, florida
"Jimmy did an outstanding job. Jimmy had to go into the attic to resolve the problem. And that is extremely difficult and 90° weather. So needless to say I am quite satisfied with the service since you solve my problem."
anthony B.
naples, florida
diana P.
marco island, florida
"I was disappointed that when the system was replaced, they did not bother to put new (dont know what to call them) covering on the lines leading to house."
judith T.
bonita springs, florida
"He was very courteous and did the job immediately."
john D.
naples, florida
tony P.
naples, florida
"Jimmy is a well qualified and competent service tech. Only one matter was negative - when he told me the SE cost to replace a UV light at over $200 when I can buy online for $60....."
anthony N.
ft. myers, florida
"Tech didn't turn on outside Heat Pumps upon job completion. He was one hour late from previous job which was acceptable. Upon completion of my home, I had to tell him the downstairs air handler wasn't working. He forgot to switch to unit back on. After He left, I waited an hour for the A/C to start cooling the house. All Thermostats (downstairs & upstairs) were showing 82 degrees when set at 76. I went outside to the Heat Pumps to find the electric circuit breakers were disabled and setting on top of the boxes! I installed the breakers and all units started working and cooling the house. He was very courteous and did a good job cleaning the units. He just didn't check behind his work."
mickey S.
naples, florida
emma L.
fort myers, florida
"He was very efficient and knew his job"
dalila B.
ft myers, florida
"Both Jason and Andrew took the time out to explain the possibilities and potential remedies for the situation at hand. However, the unit was working within 5% of guideline specifications and I opted to wait until problem reoccurred to make a decision because at that point we could know with certainty what the problem is. Also, they were on time."
al O.
marco island, florida
"friendly, knowledgeable, helpful (replaced 2 light bulbs we couldn't)"
robert M.
n fort myers, florida
"Jason was great. Came in (wearing a mask - thank you) and quickly explained how to reset the thermostat."
anthony N.
naples, florida
john L.
naples, florida
gary L.
fort myers, florida
"Good service"
tomas F.
sanibel, florida
"profesionalism"
barbara W.
naples, florida
"Wiring was completed"
michael emery E.
bonita springs, florida
john N.
fort myers, florida
"On time service completed quickly."
kirsten H.
naples, florida
"The technician did not show up at all on the day they were supposed to. There was no call to say they wouldn't be there-they called to say they would be late and then they did not show up. I had to call on the next business day to let the company know the person did not show."
john H.
ft myers, florida
"I was told the problem was the filter. The service person didnt have a replacement filter. The next day I was told the company doesnt have a filter. They are on order. My house is now at 80* and no hope for fixing my problem until who knows when? What kind of service is that? I have COPD, Emphazima AND AND LUNG CANCER. Excessive heat is my enemy. To the next ? I have no choice weather or not to use Service Experts!"
dennis G.
lehigh acres, florida
"Well , The tech did the service for the units. He did leave the gate open where the outside units are. Also left the outside outlet cover open."
eric A.
naples, florida
"Eddie was hard to understand, otherwise he did a very nice job."
ted S.
lehigh acres, florida
"got the repirs done as needed"
gerald J.
marco island, florida
"DID THE JOB AND DID IT WELL."
spiridon S.
naples, florida
"recommended a new expensive filter that was less than a year old"
aaron L.
cape coral, florida
"Tech said issue was clogged air filter. Air filter for the space guard was not excessively dirty to where it would cause the evaporator coil to ice up. Recommended replacement is 6 months to 1 year. I had around 8 months on the filter and visual inspection verified it was normal amount of build up."
walter J.
ft myers, florida
"Timely professional service!"
liz H.
ft myers, florida
"Jimmy always explains what needs to be done"
david barton B.
bonita springs, florida
"Tech had an assistant with him. I think he was a sales person.Causes a real trust problem. Ronnie was great"
lionel archambault A.
fort myers, florida
pamela P.
ft myers, florida
"Techs are always nice and get the work done."
jack M.
bonita springs, florida
"Very polite and helpful."
george M.
naples, florida
anthony N.
ft. myers, florida
paul D.
naples, florida
"Service representative was very aggressive in asking for payment when the fee had already been paid in advance."
joan B.
naples, florida
"Andrew was very professional and accommodating in telling me all options available to me."
mike P.
naples, florida
"I only spent 1 night without air. They came back in less than 24 hrs. and replaced the bad blower."
paul W.
naples, florida
"quiet, courteous, and competent."
charles K.
ft myers, florida
"Professional"
alphonse L.
marco island, florida
louis B.
ft myers, florida
"I guess I should not have been surprised by your techs finding that my system didn't pass the inspection because I really think your company didn't want to keep my coverage as is. Your techs however were friendly courteous."
scott E.
bonita springs, florida
brian O.
marco island, florida
"They helped me get ac back on fast and didnt have to make two trips to do it."
joanne M.
bonita springs, florida
"Usually one service man comes. I was sorry to see two in these days of corona virus. One wore a mask. One wore one under his nose."
ned G.
naples, florida
"Your tech, Dylan knew what he was doing and installed the electrostatic filter quickly."
edwin K.
naples, florida
barbara B.
marco island, florida
"Very quick to diagnose the problem."
james M.
naples, florida
"Brian was very efficient and explained issues with options."
richard R.
cape coral, florida
"On Time. Explained Service as it was being done."
william G.
naples, florida
"Fast and efficient"
russ S.
naples, florida
"8:15 appointment......called at 11:15 to say they were coming.....told them they missed it"
david daugherty D.
naples, florida
"Very knowledgable and polite. also, on time."
alexander K.
bonita springs, florida
mr todd T.
naples, florida
judy R.
cape coral, florida
dee J.
bonita springs, florida
"tech very polite and accomodating"
carolyn L.
lehigh acres, florida
"Answered my questions and did an inspection of my air conditioner system."
mary G.
north fort myers, florida
"Ronnie, I have known for years and he takes good care of my equipment that I purchased from Service Experts. He is excellent in keeping my equipment running. He makes suggestions of needs the equipment my need."
mr mcguire M.
cape coral, florida
"we needed new ducts"
monte K.
naples, florida
"knowledgeable, courteous sales rep he arrived on time"
helen T.
ft myers, florida
"Very polite and professional"
beatriz M.
fort myers, florida
"I am pleased."
joyce T.
fort myers, florida
"Great service. Polite and knowledgeable"
francis S.
bonita springs, florida
"The tech, cannot remember his name, did a great job."
tom F.
sanibel, florida
michael emery E.
bonita springs, florida
sweetman S.
fort myers, florida
"All around good job."
james G.
fort myers, florida
"Very nice guy, and professional"
edward L.
ft. myers, florida
"Our technician was very efficient and answered the few questions we had to our satisfaction"
anton R.
naples, florida
"Had to have someone come out a second time"
keith F.
marco island, florida
"I reported a vibration months ago coming from the air handler. It took three visits before the problem was found..."
ned G.
naples, florida
"Bill and Ricardo went out of their way to do a top shelf installation of our new, top of the line Lennox A/C system."
walter J.
ft myers, florida
"Timely & professional~!"
anthony N.
naples, florida
"Rapid response"
george gilbert G.
naples, florida
herb B.
bonita springs, florida
bill G.
naples, florida
"simply put = Mike Stack. As long as he is with you, then look at the next question"
david H.
naples, florida
"Jimmy was very careful in this time of serious issues with the virus. He restricted contact with us, the home owners, using his telephone even though we were in the house. He even used a very difficult entry to access the attic system to protect us"
lloyd L.
north fort myers, florida
"Very efficient"
patricia D.
naples, florida
richard R.
naples, florida
nancy P.
ft myers, florida
"On time. Fixed the problem. Was pleasant to deal with."
maryellen M.
naples, florida
"We have a long history with Service Experts and Jimmy has been servicing our air conditioner for many years. The other Service Experts technicians ; Brian and Dillion have also been extremely helpful and courteous. This company goes above and beyond to be there to troubleshoot and maintain our air conditioner!"
terry R.
lehigh acres, florida
"The technician did a great job however I believe the company's policies on what is an emergency and what is not, is terrible! Our air conditioner broke after only being approximately 1 year old and it was on a Saturday. My husband talk to three different people through this whole situation. The gentleman did come out Saturday evening not long after we called however he said it was broke and nothing could be done till Monday. I would normally probably understand this but it was not advisable for us to go stay anywhere else because of the covid-19 and it was a record-breaking temperatures. They finally did come out and fix it Monday and my husband slept all day long almost to the evening because it took so much out of him from being in the heat. He had talked to someone who is going to check with the general manager or whoever it is to see if they could run an emergency standing air conditioner but they never did get back with us and when my husband called again the other guy said you can't even get a hold of them until Monday. It's a poor policy and it could have ended up in tragic."
carlyle G.
n ft myers, florida
"Very good and personable technician."
john C.
marco island, florida
"Service was performed without any issues."
mike S.
fort myers, florida
"technician was 3 hours late, with no notification of late arrivl. when quotin me cost of replacement they advised me that I was covered for 5 years parts parts coverage on my AC and compressor. I showed them my original info, which showes them that I had 10 year warranty on both. With all the monies I have spent on repairs, I woner have I bee charged for part replacement errroneously"
caren S.
naples, florida
"Service was quickly conducted. Technician was considerate of social distancing."
joe A.
naples, florida
james W.
fort myers, florida
"Dylan was knowledgeable efficient polite and attentive to all needs and questions"
robert I.
estero, florida
russell K.
naples, florida
steve A.
bonita springs, florida
"This time the technician showed up within the agreed upon time frame, and as very friendly and efficient."
charles B.
naples, florida
"Servicemen were knowledgeable, efficient, courteous and careful of surroundings."
charlie E.
bonita srings, florida
margaret N.
fort myers, florida
"The men were very efficient and diagnosed the problem and remedied it!"
phil W.
naples, florida
"Arrived after 12:30pm"
tim S.
ft myers, florida
"The service person only wore shoe covers. No mask and no gloves. Not good"
len P.
naples, florida
richard H.
ft myers, florida
"Really appreciate having the same tech person since the beginning"
william M.
fort myers, florida
"Eddie is very thorough and explains what he has done to ensure consistent service from our A/C unit."
larry H.
naples, florida
"communication"
yefriz G.
ft meyers, florida
"Proposal today next day ac cool the house"
timothy B.
sanibel, florida
"Technician misrepresented current EPA regulations regarding R-22. He said it was illegal to service an air conditioner with R-22 coolant and that if caught doing it, he would be fined $10,000. I have my own supply of R-22. He should have repaired any leak found and topped it off. The EPA says you can still do that. I'd like my $39 back since the correct maintenance was not performed."
hugh S.
ft myers, florida
"Competent and efficient - handled social distancing professionally"
jean E.
ft myers, florida
"What a great group of men to work with"
dick C.
naples, florida
"Knowledgeable and polite"
gail P.
n ft myers, florida
james A.
lehigh acres, florida
"The technician was very knowledgeable, friendly and experienced. He took his time to checking my system and explained things the way I could understand. I highly recommend Jimmy and looking forward to being a long time customer."
michael B.
ft myers, florida
"This guy is the best wish I could remember his name"
nicolaci P.
ft myers, florida
"Tech was pleasant and diligent"
larry E.
nth ft myers, florida
"2 hours late for appointment."
donald N.
cape coral, florida
"Representative was very nice and informative but we never received a quote to replace our units."
john K.
fort myers, florida
"With your "business model" of sending a second "Tech" for the Plus Maintenance call "Tech-2" is really a sales person in disguise. I guess you call him/her a Residential Sales Consultant. I think you ripped me off on the cost of freon and I'm not convinced I needed it in the first place. No discount off the labor or freon despite having a maintenance agreement. then trying to lease me a system for an ungodly amount of money. Shame on you, fool me once etc. I own a company that recommends service techs and your not on my good list."
walter J.
ft myers, florida
"Timely & profressional!"
don M.
estero, florida
"Excellent service rep."
dennis P.
marco island, florida
elliott H.
bonita springs, florida
mike M.
ft. myers, florida
"On time"
howard P.
ft myers, florida
"Professional, efficient and courteous service"
ruben R.
north fort myers, florida
"Ronnie offered many tips on how to keep my unit running smoothly"
jim C.
naples, florida
"On time and fixed the problem"
mike W.
fort myers, florida
"Edgar was professional, fixed problem , friendly and cleaned up."
steve K.
marco island, florida
"Excellent technical and social skills"
dave K.
ft myers, florida
"Jimmy did a excellent job, very professional, explained everything in detail. Very thorough , well trained"
philip M.
marco island, florida
"Jimmy Mathurin was our technician. He was very knowledgeable and professional. He is an asset to the company."
stevan R.
cape coral, florida
"The first technician that came to our house two years ago walked around and looked at my ceilings and left after 20 minutes. I book Octavius. He is the only person I ever want. If he quits you get one chance to impress me or I move. I use your company because he does an excellent job. The first guy left me feeling like your company raped me. Another thing is when I got called to make an appointment I was in a meeting and I asked the person to call me back in a half hour. They said they would, they did not. I believe I got a call two days later. Dont tell me your calling me back in a half hour if you dont plan to call me back. Say youll call me the next day or its not possible. But I timed it so I was in my car at the time which is free time until I get home and have a million things to do. I was waiting for that call. So again I got a call during work and decided to excuse myself instead of asking for and expecting a call when it would be convenient to me."
don M.
cape coral, florida
"Eddie is the best tech on the planet!!!"
robert M.
n fort myers, florida
"Very satisfied with Jason, knowledgeable and fixed the thermostat, which had been incorrectly installed by initial techs. Second tech that came out really did not know how to fix system. But, Jason can today and all is working fine."
diana P.
marco island, florida
"Ricardo did a great job cleaning the duct work. Very professional."
rita K.
fort myers, florida
james N.
naples, florida
"Very knowledgeable and customer focused"
sidney M.
naples, florida
"Everything was explained in a clear and concise manner.Installation of new unit went well with calls to announce arrival.Techs knew what they were doing and performed as professionals. Very satisfied at this time. Thank you"
edward holden H.
naples, florida
"The maintenance Techs, Brian in this case, are always pleasant to work with and knowledgeable about the systems and potential issues. Also, considerate of your property."
maxine G.
fort myers, florida
"First technician did not resolve the problem in the afternoon. Had to call a second technician late in the evening. Problem resolved over 3 hours next day."
julie M.
naples, florida
"The guys were so awesome, knowledgeable and nice. They mentioned upgrades, water heater program etc."
robert B.
naples, florida
"Jimmy is great ambassador for your company!"
jeff S.
naples, florida
nancy P.
ft myers, florida
"They were in and out very quickly"
sally T.
marco island, florida
"The installer could not get the chick lets to talk to main panel"
judith T.
bonita springs, florida
"Jimmy is courteous and explains what the problem is."
earl H.
bonita springs, florida
florance M.
fort myers, florida
"The tech was courteous and performed the service needed."
bill S.
naples, florida
mr petronio P.
bonita springs, florida
"Your tech. was very professional & competent. Every thing worked as designed. only the price was a negative!!!!!"
dan F.
naples, florida
"Our Service Rep was professional, courteous and very know,edgeable. Dustin also cam in and he was rpterriffic as well. Thank you fellas,"
dave R.
fort myers, florida
"You seem to do very good job and answered my questions"
scott M.
cape coral, florida
"Very professional!"
paul R.
naples, florida
"Very good."
ray K.
bonita springs, florida
"Good service for 15 years"
john T.
bonita springs, florida
"Great Service. Personable young man"
louetta W.
ft myers, florida
taron B.
cape coral, florida
"Dylan did an excellent job...staying updated was a little bit of an issue"
gary D.
ft myers, florida
lyle S.
cape coral, florida
"Jim is very thorough and his work"
jamie C.
naples, florida
david daugherty D.
naples, florida
"A wonderful person and did a fine job making us feel confident in our systems."
wayne H.
fort myers, florida
"Courteous & very helpful. Would like to have him again."
tom F.
sanibel, florida
joe P.
fort myers, florida
"Jimmy was great"
jeny G.
cape coral, florida
george W.
sanibel, florida
"Answered all our questions and was very respectful."
salvatore R.
naples, florida
allen G.
ft myers, florida
"The service or sales rep showed with the technician. They did not clean the unit but spent time telling me what i need to do and pushing a new unit under an Advantage plan. You still owe me for a cleaning and to be honest we cannot afford the Advantage plan. Maybe the blue hairs with homes on the beach but us normal people can't put out that much money. So either send the tech back to clean the unit or send my $144. Thank you, Al"
john A.
naples, florida
"Great Service"
donald H.
estero, florida
robert K.
estero, florida
"On time arrival. Friendly, courteous, efficient use of time."
louis B.
ft myers, florida
camille C.
fort myers, florida
"The tech is doing very good job."
eric A.
naples, florida
"Jimmy was so polite and through it made it a pleasure for me. Also I wasn't going to renew but if I can have Jimmy come by in the future I'll continue to use the service."
karin D.
estero, florida
steve C.
naples, florida
"Jimmy is a true professional.Great at diagnosing problems."
mary chamberlain C.
ft myers, florida
"In a morning, two workers were able to take out the old unit & put in a new one. They were very professional. I appreciated that