What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve hired in the past may have combined the trip charge and diagnostic fee, but we feel we can offer better value by keeping them separate.

What's a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this charge is the base rate for sending our technicians, equipment and expertise to your front door. If you want to cut out the trip charges in the future, you can look into signing up for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee is made up of the services required to find the source of a problem. With plumbing, this may include scoping. During HVAC repairs, it could involve inspecting the inside of your unit. If you prefer to use Service Experts Heating & Air Conditioning for your repairs, the diagnostic fee will be rolled into the repair bill. However, you are charged for the diagnostic services alone if you do not.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work concerned with evaluating the problem and working up a plan for repairs. If you're paying for repairs, you shouldn't notice the diagnostic fee since it will be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Some other plumbers and HVAC companies charge one fee for both the trip and the diagnostics. Rather than charging you for two services together, we prefer two separate fees. This allows us to price our services in the fairest available manner.

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