Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh metro who told Service Experts about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She relies on a wheelchair to get from one point to another and her home was not wheelchair friendly, mostly because of the size of the wheelchair. When Jimmy became aware of the issue, he thought about remodeling the Tracy family’s house to make it entirely wheel-chair accessible. But because of the age of the home, the task was going to be more work than he first thought. Not yet defeated, Jimmy opted to try converting the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Excited, Jimmy started calling local businesses, including building supply companies, plumbers, and electricians and all of them said they would be happy to help and give their services and supplies. He called Service Experts of Raleigh for the heating and cooling portion of Kyla’s new mini suite. Our Service Experts residential sales consultants went to the house to find out more about the project and were amazed by how intelligent and sweet Kyla was and they decided they had to contribute.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC equipment for Kyla’s new living area, but with the help of Lennox and RE Michel, the team at Service Experts was able to present the Tracy family an invoice printed with the following:

“We are more than honored to present you with a full heating and cooling system at not cost as long as we can all have hugs.”

The team at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. The work isn’t done yet, though. The Tracy’s are raising money to purchase a wheel-chair friendly van to better transport their family. To read more or to donate to Kyla’s van, please visit their GoFundMe account.

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