When your air conditioner stops working on a sweltering summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 recommendations when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many individuals begin their search for an air conditioner repair company on the web. While you’re there, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when looking for an AC repair service. Find out which companies the people closest to you have hired for HVAC repair in the past and whether they had a good experience. This firsthand insight and the potential to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Ask if your ZIP Code is included in the company’s service area. If not, find out if they’re able to come to you for an extra fee. Thoroughly weigh your local options before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that provides emergency services is vital if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service likely has the experience necessary to handle complex HVAC breakdowns. Find out how long the company has been in existence. Then, ask a specialist whether they have previously worked on the problem you need addressed. This type of experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is vital when dealing with any company. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you find a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees at the end. The most trusted companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Fort Myers.