"The men were courteous and and knowledgeable and finished the job well."
"Good job fast know what he was doing nice guu"
"I was kept informed when tech was due to arrive.He was very professional in his manner,explained ahead the labor fees,asked if there were any questions regarding same and..."
"After paying $1059 on September 2 and another $1257 on September 27, 2017...I'm a bit disappointed. While the work was completed and seems to be done well, there were MA..."
"Late last night my air conditionoing unit suddenly stopped working. I went online to find an A/C Maintenance Co. I chose Service Experts based on reviews I read. I was v..."
"Good tech, reasonable time for service."
"We were very pleased with Ronnie Quinones. He was courteous, neat and clean on the job.
Service Experts promptly made another app. for us after cancelling for hurrican..."
"Ronnie always does a good job and very friendly"
"The service tech was profesional and was able to get the AC Unit working!"
"Within 24 hours of notifying you that our AC was not working after hurricane Irma. A technician was at my door and restored our AC to working condition. "
"Dwayne did a great job checking everything out & he has such a caring attitude."
"Ronnie was courteous, friendly, completed work in a timely manner"
"technician knowledgeable and informative"
"Your company and all your service people that I have had over 9 years are always great,and do a good job, recommend your company to all I meet. Thanks for your great serv..."
"Tech didn't tell me I wouldn't have ac working for days when he left. Also he said a new capacirator would be put in the following day when it's taken a week for it to be..."
"The tech appeared to do what was necessary and he did the work in short order."
"Jimmy was awesome! Always a smile from him. He explained everything that happened and what to watch for. He got everything working again. "
"On time, knew what he was doing, efficient, thorough, honest"
"Our Tech was on time, extremely polite, professional, friendly and knowledgeable. "
"He found my trouble and fixed it."
"Very good service. Jimmy displayed a very good knowledge of what he was doing."
"know what he was doing was very knowabil"
"THIS IS THE 2ND TIME JIMMY HAS BEEN HERE THE FIRST WAS ON ARE INITIAL INSTALLATION THE GUYS THAT WERE HERE DID A HORRIBLE JOB RESULTING IN $$$$ to fix overflow problems b..."
"Nice friendly polite tech"
"He was wonderful and explained everything that needed to be done"
"We weren't in town but my daughter dealt with them and said they were very professional and nice. "
"Juan was very prompt and professional."
"Jimmy was great. He did a good job cleaning our ac. He was neat and cleaned up before he left"
"Ronnie always does an excellent job serving my air handler and air conditioner. He is strong on detail and excellent customer service."
"Chuck seemed knowledgeable of the equipment and offered tips on continuing HVAC efficiency. He was friendly and did not waste time."
"Professional, quick, explanation or problem, How to precent it from happening again."
"Jimmy was very thorough, polite, persistent, and cared about keeping my house clean, He explained what he had done to make my a/c run properly."
"Came after hours and quickly digonised problem! "
"on time and very good work. answered questions. "
"Very thorough and informative. Took time and explained what to watch for."
"Prompt, efficient, and attentive"
"Very Satisfied with answered questions."
"Casey was polite and efficient."
"Ronnie Quinones was a great tech..would like to see him in future visits.."
"I felt the service technician did a excellent Job!"
"Juan was prompt and professional. "
"The Technician was just VERY friendly, professional, and got to work and knew what he was doing and kept on until he found the leak and temporarily fixed it until a new u..."
"Diagnosed quickly and correctly repaired the problem from when installed."
"Chuck did a great job while being very pleasant !"
"Jimmy made an emergency appointment arriving around 8:30PM on a Friday night and didn't leave until 10:30PM. He was very cordial, detailed and patient. After various t..."
"Techs were very professional and nice to work with"
"I still do not have the A/C fixed! It has been 4 days without A/C!!"
"On time, professional, and knowledgeable."
"Mike is outstanding. He provides quality work, knows our system, is very reliable. He is the main reason we like Service Experts."
"The technician worked very hard in the heat. He was polite and courteous as well."
"Professionalism and caring of tech"
"Tech was great on time and personable "
"Jimmie came out on Father's Day and he was a great help. Very professional."
"I asked for a quote on two systems. The quote was incomplete so I asked twice for a corrected quote. After receiving the quote, he said he would touch base with me in two..."
"On time. Professional. Good communication."
"Resolved our initial concern"
"Not as thorough as past services. Didn't like the appearance of a sales person appearing during the service to sell insulation and any other item the tech might have noti..."
"Very courteous & professional staff. From scheduling & rescheduling our A/C service appts due to our busy working schedules to the actual service appt which was conducte..."
"Quick response to phone call"
"Ronnie always does a good job! I have recommended him to Julie Corbin. She has appt next week with Service Experts"
"Bill was very thorough, more so than any Tech we've had in the past."
"EFFICIENCY OF TECHNICIAN"
"Jimmy fixed the problem with my pool heater and got my pool working again.. He is so polite you just got to give him a good review. It's very pleasant these days to find..."
"on time, professional, excellent quality, thorough. Top shelf service"
"what was suppose to be a technition became more of a salesman"
"We asked that you send an expert who could evaluate the efficacy of our overall cooling system, and you did not."
"Mr. Cesar was the perfect Service Man,
but the second who was coming was most probably a new man and there for you had to come out again because the AC did stop work 1 ..."
"Michael, the tech, had serviced our air-cond. before with no problems. Pleased to see him again this time. He assured me that our 'new' air-cond. was working well. He'..."
"very friendly and busy guy"
"I really like Jimmy. He is very professional and knowledgeable. He represents the best of your company."
"The best service we have had in 5 years. I appreciated his honesty. In the past after a service we have always had to call you to come back. Something broken or not wo..."
"Because the service man was very efficient and knowledgeable."
"Chuck was very professional, courteous, on time, and explained what he did."
"Very polite and informative "
"Chris replaced blown up and melted parts in a timely manner. However, no maintenance was performed. I had a maintenance schedule for 05/15/17 and no one showed up for m..."
"Jimmy was prompt, courteous and did a stellar job servicing my hack unit and finding a leak in the system."
"Tech's explanations were easy to understand, but he couldn't tell me why so much water accumulated in the condensate line that checked out "clear" and was cleaned by Serv..."
"Nicholas in my appointment time ,was neat,knowledgeable & polite."
"He did a thorough job. "
"I was totally satisfied with the service tech"
"He was prompt and friendly "
"The tech Ronnie Q was ver informative as to what was happening with the 3 systems.
He provided pictures and was very courteous. Did an excellent job"
"Tech on time, knew what he was doing, and worked steady to get job completed. Personal level and explained what he was doing and why. I liked to know why something is bei..."
"Because I needed immediate service as I was leaving town and they came right out and replaced the thermostat which was the problem"
"The technician did not know the filter was in the air conditioner in the garage, he thought it was in the house. Seemed like a short service call. No printout for the ser..."
"Chuck checked everything and made sure the HVAC was running great. He was very polite and that was nice."
"Assuming that this is the second service call within a week. The tech actually went back to your office a picked up a new thermostat and came back to install. I called ..."
"Agent seemed very competent and friendly.
He did not mention my filter to me so I assume it was not replaced which is quite unusual for a 6 month period..Otherwise grea..."
"He was very polite and thorough."
"The service technician, Caesar, did an outstanding job and was very friendly and efficient."
"I think these service calls have become sales tools to push products and services that are not needed. I have lost faith in the moral integrity of your organization."
"On time, courteous, informative, efficient, friendly."
"Great service delightfu service thank you"
"Ronnie was extremely courtious and friendly. He did a great job expeditiously. Please send him here next time."
"Your technician Jimmy was THE BEST!! Polite, courteous, informative and diligent. You should hire more just like him."
"on time courteous seemed to know his job"
"Jimmy was very thorough, knowledgeable & pleasant. We would love to have him service our unit in the future. He is an asset to your company! "
"Ronnie did an excellent job."
"Tech did a good job, and he told me I needed a new unit. Your prices were way out of whack when I compared prices with other companies. I do not understand why a sales pe..."
"I was a little put out with the new light process the technician were trying to sell me at my home and my mother in laws. I've been doing business for years with service ..."
"Technician was very competent, thorough, and polite."
"The service was excellent. The tech,Chuck Gump, arrived on time explained the work to be preformed answered all my questions, completed the coil replacement in a timely m..."
"Jimmy was awesome, very friendly and knowledgeable fixed ac in very short time."
"Ronnie explained what he would do and what he would look for to make sure the system was operating properly"
"Jimmy did agreat job. He is pleasant and efficient."
"Technician prompt, polite, knowledgable, helpful. Very good.
Very nice young man""
"Timely, thorough,efficient and knowledgeable "
"On time, very curtious and knowledgeable ."
"the service was done properly and Jimmy is a pleasure to work with."
"On Time per estimate arrival.
Work well explained.
"Service tech Jimmy Mathurin arrived on time and did his work professionally, with detailed explanations for each service provided. Jimmy is an employee of whom you can b..."
"I've had many problems with a fairly new (<3 yrs) AC system that required many hours of labor. Although parts were covered by warranty, labor costs were shockingly high...."
"Complete, thorough, professional, friendly service. I always relax when Juan is assigned my service call."
"Service tech knowledgeable tidy and advised of his findings"
"Arrived timely, was efficient and spent a moment to describe what services he performed."
"Scheduled cleaning of fan assembly not satisfactorily completed due to inexperienced and inadequately technician. To be blunt, he was a nice kid but needs to understand t..."
"Jimmy is thorough and highly professional and respectful of our home and concerns. in all he does. That is why I always ask for him."
"Knowledgeable and polite technician"
Sense of humor"
"I don't feel like the service was as thorough as usual. "
"On time. Neat and tidy. Gave good advice about replacing old filter."
"After 2 days after first visit no calls to come and repair. I called and they set up an appointment. Work was completed in 45 minutes and I was told I owed $375.00 for la..."
"Seemed knowledgeable ,efficient,friendly."
"On time and great sevice"
"Thorough, respectful, on time"
"Your service tech Jimmy was on time and fixed the problem and was helpful with suggestions on how to better our system."
"very professional and knowledgeable service tech"
"The technician was polite and professional."
"Chuck went about his work very professionally, communicated well on all matters, and was a pleasure to work with. "
"Our technician Jimmy maturing and max were very friendly and helpful"
"Jimmy Mathurin atech 239"
"Jimmy was very thorough and answered all our questions. We would definitely ask to have him do further service calls."
"Jimmy was very through and professional"
"Juan was on time, wore shoe protectors, and worked very efficiently. "
"provided good presentation, quick to get the work done explained what he was going to do and did it. "
"Juan was very proficient in the repair of our AC handler valve. He diagnosed the problem quickly and took the time to explain the situation."
"Early arrival ( phone call to alert ) Tech was very professional,neat , thorough
and a good representative.
"Jimmy did a great job, very professional, friendly, worked steadly, but did not rush, making sure it was done well. If I don't have any more leaks, I will be delited!"
"Explained everything he did and why. Very respectful . He is a great addition to your company. And would call for jimmy again"
"Chuck was two days early for appointment so he was super prompt "
"All of the below questions answer this."
"Chuck was very reassuring about my concerns."
"Technician came on time and was very friendly"
"Tech is very thorough ,professional explains what he does an shows me any concerns."
"professional, courteous, and knowledgeable."
"I was very pleased with my technician but not sure why I need a $395 kit on a brand new unit?"
"Jimmy is a very conscientious person. He is always courteous and goes about his work efficiently. "
"Technician on time and providing me with additional information"
"Timely, professional and thorough."
"Jimmy Mathurin was very professional when interacting with my Day and me. He went the extra step to insure that we were satisfied. He also let us know of parts that mig..."
"I have been a loyal Service Experts customer for 12 years, but after spending $2,100.00 and being without AC for 10 days due to a repair on an AC unit not even 3 years ol..."
"This service tech was very much appreciated. There is always room for improvement."
"Jimmy was a great tech. Very careful and thorough. Very respectful of our house. Put on booties before coming in the house. Great service. Thanks."
"The technician was professional and did all that was required."
"Juan was quick and efficient to solve the problem. Very knowledgeable of product and service."
"I thought Juan went above and beyond what is expected and helped me out tremendously. he showed true professionalism and love for his job that is probably unmatched. "
"The tech was very efficient."
"Service person was pleasant and got me a reduced rate on my new service agreement"
"Mr Gump pointed out a problem that if fixed would extend the life of the system"
"Jimmy is fantastic very polite, knowledgable, and a very valuable Employee for Service Experts"
"Technician was on time, courteous and very professional."
"One time. Very courteous."
"Your tech was outstandingly! Along with maintenance your tech explained "temperature drop" to me and gave me the read-out. My home is in contract and the buyer's home ins..."
"Jimmy was very professional and honest. Didn't beat around the bush. I like business like that. Jimmy is definitely an asset to Service Experts. "
"Outstanding service and demeanor very professional and thorough highly recommend able."
"Technician was on time and didn't try to sell us anything."
"Very hard to understand what he was saying due to his accent"
"Juan seemed knowledgeable and competent in his role."
"Incredibly prompt response to service request. Called Fri. afternoon and tech was here at 9 AM Mon. morning. Juan Sanchez was very professional, polite and solved the p..."
"Arrived as scheduled. Assessed& completed maintenance job .
Was knowledgeable & quite pleasant"
"Great service by Jimmy! Thank you."
"Chris arrived promptly, was very professional and pleasant. He seemed very confident in what he was doing and checked everything thoroughly, explaining as he went and an..."
"the technician did a great job. He also saved a major potential disaster. Our hot water heater is in the same closet as the air handler. We never go in there. It was leak..."
"Polite thorough and expedient. Wonderful man"
"The Ted. had never seen or or heard of a split unit. "
"very professional and informative"
"First tech missed a broken valve and failing blower motor. Had a second service call 2 days later. Bill found the problems and came back the next day to install."
"Tech very knowledgeable and very polite "
"Friendly,quick,on time ????????"
"Chris was extremely personable and helpful."
"Mike Stack provides excellent service and is a real pleasure to work with. "
"Prompt service and a very professional service rep, any questions I had he answered immediately "
"The service person did an excellent job but had no explanation for the noisy fan motor inside the unit. Our neighbor downstairs continues to complain about the noise as d..."
"Ronnie was great. To work with and he left us with confidence that our system is in good shape."
"Was kept informed about arrival delay. Rescheduled and serviceman was prompt. He was pleasant, respectful and was very careful about my property. He is an asset to you..."
"Mr. Quinones did an exceptional job in servicing my air conditioning unit.
He cleaned and scrubbed, and washed areas I've never seen a tech do.
He was professional and ..."
"Jimmy, the service technician, was very professional, thorough and explained everything he found very clearly. He worked quickly and carefully. He was a pleasure to deal ..."
"He was very pleasant and helpful with any questions that I had"
"Korey was great working with us on the new ac. "
"On time, very professional"
"Customer Service and Technician were prompt, helpful and knowledgeable. The tech on this visit kept us informed on his progress."
"Service was good but report furnished was a carbon copy that was unreadable. I was not home to talk with serviceman when he left so without readable report I am in the ds..."
"When I tried to turn on one of the split units two days later it did not work. "
"The tech was on time, hard working and knew what he was doing."
"Knowledgeable, Polite but still friendly."
"Appeared to perform usual inspection."
"The problem was fixed. Jimmy was excellent. He is polite, friendly, informative, professional, and competent."
"Technician was knowledgeable & courteous"
"The service was very good but the home office did not put ac filters on truck so he not change them. Poor thinking by your shop area"
"Rep was very courteous and a pleasure to interact with."
"Technician was polite, efficient and knowledgeable."
"Very polite and knowledgeable. Fixed our A/C problem that has been present for some time now. "
"The technician was polite, had all the answers to my questions and seemed efficient"
"Jimmy was knowledgable, friendly and professional."
"Tech arrived on time and provided excellent service"
"The technical was so thorough and pleasant. "
"1. Problem diagnosed on sunday (need new blower motor), part (blower motor) received and installed friday. A/C out 5 days. 2. Part covered under warranty so charge for la..."
"The techs are great. Never had an issue with them. However the office that handles everything else is a little different. When I got my AC on my contract it states 10 yea..."
"My Tech is always polite and courteous. "
"Wasn't sold anything I didn't need."
"Ronnie is a very good maintenance man. He is thorough, answers questions and conscientious."
"Chuck was very professional and he thoroughly serviced our AC unit."
"Your service person, Juan, was very helpful in setting up my internet link to the thermostat."
"The technician was very professional and serviced my air conditioning unit thoroughly."
"The technician was efficient and professional."
"The technician was prompt, courteous and knowledgable."
"The emergency response was great on 8/22/16. The followup tuneup was handled next day."
"Tech showed up on time, and did a great job fixing my problem."
"Cesar was very friendly and helpful. He fixed what was needed, but didn't try to sell me additional service not needed. He cleaned up afterwards and provided extra servi..."
"very efficient, explained his work, did a fine job"
"They never have the filter i need for replacement and have to order it."
"Did not cover shoes. Not very thorough in maintenance check. Didn't seem to take as much time or put forth as much effort as previous service people."
"Came when scheduled and did a quick and neat job. "
"Jimmy is so personable.. It is a pleasure to see him even tho my A\C was not working."
"He was very friendly and work was done quickly in addition to checking for dead animals in attic."
"I know he is going to clean the AC unit and also put clean filters when needed. I knew UV light needed to be replaced and he told me it needed to be replaced. No surpri..."
"Harry came to us, introduced himself and went right to work. He was polite and answered my questions to my satisfaction. "
"Would have been a "10" but he arrived 2 hours after scheduled service window and I had to call the office twice....and was then given incorrect information on his arrival..."
"Juan was on time for appointment. Takes his time in the cleaning process and is very respectful."
"Thank you for going out of your way to get the part you needed to have my air condition working again ... one night without air during this extremely hot and humid weathe..."
"All good at every point of contact.
Juan is the very best."
"Tech was very thorough. No wasted time. Asked questions and acted on responses. "
"The technician arrived on-time, was courteous and considerate, knowledgeable, personable, and answered all of my questions. "
"Technician was very courteous and efficient."
"Very professional, explained everything being checked and done."
"Ask Bill Boyett. I've had so many technicians to my home in the past week, this is an overall rating.
People at this place want to tell you what they do and what they ne..."
"Technician punctual & explained about our service visit requirements."
"caps were left off of the condenser"
"Excellent tech wish he would be the same one each time"
"Technician arrived on time, and did his work politely and efficiently.
Jimmy is an excellent representative for your company."
"Technician arrived on time, was very thorough, neat, and friendly."
"Mike came in and figured out the problem quickly."
"Jimmy was very good technician."
"Ronny was efficient and very focused as he did a clean, complete fob."
"Ronnie was very friendly and thorough. He spent time explaining the service call and the procedures he performed."
"The technician was easy to talk to and very informative."
"The service was efficient and quick."
"Ronnie is an excellent service rep. He is good at what he does. I was very impressed with his character. I would hire him in a minute if I had that kind of business."
"The technician was professional and courteous and performed a quality job."
"The technician was very knowledgeable and polite."
"Appointment time was a late one but Ronnie Quinones was very polite and took care of everything."
"Service technician was very pleasant and did his job quickly"
"Prompt, very competent, and personable"
"service rep was thorough and had good information"
"We do not have any heat after the service call and now another service call is required"
"He was on time and went about his work efficiently....did lack communication skills."
"Service technician was on time, very polite, and helpful with questions."
"On time service. Jimmy is excellent service tech so job was done well."
"Tech was polite and thorough"
"He came right away and diagnosed the problem quickly and resolved it just as quickly."
"He was very polite. He showed me the filter and how dirty it was, it was a good time to replace."
"punctual, pleasant and knowledgeable"
"All around a good experience doing business with Service Experts. Anton the service tech that came on our last visit was very professional and personable!"
"Is wonderful in this Christmas season to realize that a company as service experts can make a difference since the tech came to check our air conditioning and explained i..."
"I always ask for Mike when it is time for service on our air conditioning system. He is the greatest.
"Tech was courteous and although a/c unit is older didn't
ATTEMPT to replace every new part he had in his van! "
"The tech was courteous and thorough. Was a pleasure having him here. He even helped solved a billing problem."
"Service person was very nice and left our house in a clean condition.
This is the second time in a row when we have scheduled an annual system check-up and after the t..."
"Technician arrived at scheduled time, provided excellent service in a timely manner as well as being well versed in product knowledge & services."