Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Fort Myers Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, steers sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve problems, and confirm complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also conducts installation and service on inside air equipment and products, as well, and has the qualifications to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer inquiries, grievances, and billing questions with the highest degree of respect and professionalism to settle customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person in the role also communicates with the customer to ensure the customer is informed of scheduled appointments, reply to questions, and to help resolve issues. The Dispatcher strategically plans and routes the most appropriate technicians following established company policies.